Contentsquare Experience Analytics
ContentsquareExternal reviews
498 reviews
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More than just a Saas tool. It's a 5* experience
What do you like best about the product?
The levels of support are well orchestrated. Starting with the CS university , the dedicated Customer Success team and implementation consultants help to bring the most out of the tool.
What do you dislike about the product?
To get the most use, it takes time and internal resources and evangelisation within a corporate environment. It is also not easy out of the box to prioritise the add on modules and extra service hour create an additional threshold to adoption.
What problems is the product solving and how is that benefiting you?
Transparency on the user journey and action based analysis is what I came for. The further we adopt the tool, the more it drives organisational rethinking and process optimisation
Well-designed analytics tool to know more about user's behavoiur and your site's performance
What do you like best about the product?
Journey Analysis is my all-time favourite with its easy-to-understand layout but you can find valuable insights in all features. The customer support is just remarkable.
What do you dislike about the product?
It takes some time learn how to use all features
What problems is the product solving and how is that benefiting you?
Just finished a full end-to-end customer journey analysis that was heavily based on CS insights. You can spot user frustrations on the website, pain points that you can fix later. Some of these fixes can be quick-wins, others might need development but these issues would be invisible to us without CS.
Fantastic user experience
What do you like best about the product?
Content Square has understood what a great user experience is. I feel well equipped to use Contentsquare to make educated recommendations in my role in UX and optimisation. Content square supports us from the start and stays engaged throughout. They have been actively available through 1-1 sessions with our team in supporting our journey but also in helping us adapt to new features we are unfamiliar with. CS live is particularly great as it allows me to share insights with stakeholders live in meetings and facilitate all decisions.
What do you dislike about the product?
The terminology could be broken down more as the data and analytics side of the business is not precisely my domain. However, I enjoy having an accessible format to inform my work flow.
What problems is the product solving and how is that benefiting you?
It helps me make informed decisions about designing the website and helps optimise the user experience from an end-to-end perspective. Also, I am able to support the stakeholders in making informed choices in the business.
Great platform that helps you find pain points throughout your journey that you do not know exist!
What do you like best about the product?
I love the visual and accessible nature in which ContentSquare displays insight. It does a far better job than most other platforms of eliciting actionable insight rather than simply displaying data, which is what it’s all about.
What do you dislike about the product?
It’s a big platform and so takes some time to navigate and master, which can be further complicated depending on how well you set up your mappings etc. That said, the ContentSquare University platform is an excellent way to self learn and self serve. I’d also like some of the Find & Fix capability to be bundled within the core product and cost as it’s brilliant, but costly.
What problems is the product solving and how is that benefiting you?
ContentSquare gives us more timely and relevant customer journey analytics than any other data source we have access to, whilst also visualising insight in a manner than is far easier to understand. It helps us unearth issues that we wouldn't otherwise have known about whilst also helping us understand how our customers truly use our sites and apps.
Unique and amazing customer tool to improve your website
What do you like best about the product?
It is pretty easy and straightforward to use once you have had the training by Content Square. It allows us to undertake analysis that we couldn't get before with other tools and platforms. It also offers metrics, such as journey analysis or zoning, which I find very useful. The staff are always friendly and support us when we need it!
What do you dislike about the product?
It does take quite a long time to understand the tool, and even now, I'm still learning new things, but I suppose that can be both a positive and negative thing!
What problems is the product solving and how is that benefiting you?
Content Square helps us solve many issues and problems our customers experience on our site, which benefits us in many ways as we can change this experience and improve it for them. We can see the customer's journey from end to end and look into what they are engaging with and aren't, which helps improve our metrics.
Great tool to improve your shopping experience
What do you like best about the product?
zoning & pages comparator are the best tools
What do you dislike about the product?
Dashboards exports are not easily usable
What problems is the product solving and how is that benefiting you?
problems related to the conversion
A powerful tool
What do you like best about the product?
Contentsquare is very powerful. You can cross any specific data, create as many segments or goals as you need, and overall you can deeply analyze the customer journey.
What do you dislike about the product?
The only thing I dislike about Contentsquare is that the onboarding is pretty long, and the platform is not very easy to familiarize yourself with as a new user.
What problems is the product solving and how is that benefiting you?
Contentsquare gathers all the data and tools you need in one place, so you don't need different platforms anymore. This is a huge time saver; you can go deeper into the analysis.
Maximise your digital potential
What do you like best about the product?
Content Square is a great tool to optimize UX on either our website or mobile apps. Because the U.I is intuitive, it is the most analytical tool used across digital teams. New features are regularly launched. Content Square is not just a tool, it is a great service, a great team that help us.
What do you dislike about the product?
A bit pricey, but you get what you pay for
What problems is the product solving and how is that benefiting you?
Digital path and UX related problems.
A really must have tool
What do you like best about the product?
How easy the tool is to use, the real opportunity to learn a lot from your onsite customer habits and make efficient and real-time updates on the website. Also, the great and powerful community they created.
What do you dislike about the product?
There's always an opportunity to do things better but for now, there is nothing I dislike
What problems is the product solving and how is that benefiting you?
Identifying customer journey, easily fixing onsite issues, learning more from customer habits.
Most complete tool in the market to accelerate on data insights
What do you like best about the product?
The ease of use and the guidance that you get from your dedicated customer success team. Due to contentsquare's algorythms, I directly see the impact of revenue in changes that can be made in terms of UX/UI or features.
What do you dislike about the product?
It takes quite some time to understand the tool, but that is more because it is so complete. If you compare the platform with Google Analytics, this provides next level on-top-of insights.
What problems is the product solving and how is that benefiting you?
Insights on customer journey's from page to page, end-to-end. Reasons why certain pages have a lot of drop-off's. Reasons why we have lower conversion.
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