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So easy for any team at all levels to use
What do you like best about the product?
The platform is incredibly user-friendly; it makes it easy to get insights and take action on them. The service you receive from the content square team is second to none. They are good at coming to you with new ideas and opportunities to improve your website.
What do you dislike about the product?
There are no downsides for me; there are always new updates to functionality also, which means this tool is of excellent value!
What problems is the product solving and how is that benefiting you?
It is a service which gives insights and analysis on pages, customer journeys, segments, error analysis, impact analysis. It benefits us as we now have insights we can action with haste and we know what items require our largest attention.
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Brought our data insights to the next level! Rich data and great support
What do you like best about the product?
Before getting on board with ContentSquare we had limited insisghts to our customer behaviour. Other analytics tools told us the "What" but Contentsquare was better at telling us the "Why".
Across different teams, we all use CS daily with different use cases. I work in experimentation and the CS is invaluable in my work. The platform is engaging, visual & provides digestable insights to the stakeholders that don't always have the time to look at things granularly.
Finally, the team at CS is brilliant, especially Eleanor Vernall who goes above and beyond in taking care of us!
Across different teams, we all use CS daily with different use cases. I work in experimentation and the CS is invaluable in my work. The platform is engaging, visual & provides digestable insights to the stakeholders that don't always have the time to look at things granularly.
Finally, the team at CS is brilliant, especially Eleanor Vernall who goes above and beyond in taking care of us!
What do you dislike about the product?
Workspaces could do with some improvement, but nothing major. And sometimes load time can be a pain, or random glitches but hey, that can be said about a lot of tools and the CS team are quick to help resolve things!
What problems is the product solving and how is that benefiting you?
Behavioural insights
Bugs and Errors
Quantification of opportunities
Validation of hypotheses
Overall, supporting to make better informed and data-driven choices within the business
Bugs and Errors
Quantification of opportunities
Validation of hypotheses
Overall, supporting to make better informed and data-driven choices within the business
Highly recommend
What do you like best about the product?
Contentsquare allows you to better understand the customers' intentions and needs on the website. What we are not able to discover or interpret from the traffic data or comments in Customer Voice, we can accurately analyze by looking at the user's activity on the website or by following their actions through session replays. I believe that it is a tool with great potential, with a lot to offer, especially to people dealing with digital marketing and Internet topics.
What do you dislike about the product?
The values for the visits are not always accurate, I prefer to use another tool to check the volume of the traffic. Sometimes the tool gets slower and needs to be refreshed.
What problems is the product solving and how is that benefiting you?
Contentsquare allows you to better understand the customers' intentions and needs on the website. What we are not able to discover or interpret from the traffic data or comments in Customer Voice, we can accurately analyze by looking at the user's activity on the website or by following their actions through session replays. I believe that it is a tool with great potential, with a lot to offer, especially to people dealing with digital marketing and Internet topics.
Puts other insight tools to shame
What do you like best about the product?
For someone that isn't analytical, the visualisation of data is perfect for insights and behaviour data
What do you dislike about the product?
It does take time to learn how to get around, but the more you use it, the easier it gets
What problems is the product solving and how is that benefiting you?
As we're on a platform migration journey, this is helping us to baseline our experience to reduce risk when we migrate
Excellent analytical tool for insights.
What do you like best about the product?
Zoning, page comparator, session replay journey analysis
What do you dislike about the product?
I don't use enough to make this judgment.
What problems is the product solving and how is that benefiting you?
Target A/B zoning can provide insights that my stalk holders are looking for.
Powerful tool with intuitive features
What do you like best about the product?
Contentsquare allows me to find & share quick insights from its Chrome extension and heatmapping/zoning tool. It also has various modules that allow me to dig into raw data and gather evidence for testing hypotheses. I love that it enables quick finds and also longer, more in-depth analyses.
What do you dislike about the product?
Contentsquare can have a long load time (but not all the time)
What problems is the product solving and how is that benefiting you?
Optimizing areas of our flow that are current pain points for users
Valuable Insights ContentSquare Provides
What do you like best about the product?
I like using the CS tool to supplement my insights for my company's digital channel. I think CS Live is user-friendly. Lastly, I enjoy working with the CS support team (Nelly & Phil)
What do you dislike about the product?
The only challenge I have with CS, which most likely due to my learning curve, is creating zonings and mappings.
What problems is the product solving and how is that benefiting you?
CS provides supplemental insights and adds a 3rd dimension to my findings. I use CS when I need to include visualizations/metrics (i.e. Attractiveness Rate) that only CS can provide.
Amazing tool and much recommended
What do you like best about the product?
Features like Journey analsyis , zoning analysis , error analysis . Helps me in identifying customer experience issues and been part of my daily work
What do you dislike about the product?
Could be more real time and improvements can be done on workspace
What problems is the product solving and how is that benefiting you?
Error analysis. We identify customer experience issues and see their session replays instantly
Contentsquare Review
What do you like best about the product?
Contentsquare provides a very user-friendly interface for analyzing data.
The journey analysis is a potent tool to create segments/zoning for deeper analysis.
Their training team is the best.
The journey analysis is a potent tool to create segments/zoning for deeper analysis.
Their training team is the best.
What do you dislike about the product?
It takes time to understand the tool and use it efficiently.
What problems is the product solving and how is that benefiting you?
Digital journey analysis
Different types of multivariate test analysis help us to identify the issues/limitations of the test
Different types of multivariate test analysis help us to identify the issues/limitations of the test
Helpful tool for website improvements
What do you like best about the product?
Ability to get insights about a web page or group of pages in a relatively short time (CS Live and page on the fly tools).
What do you dislike about the product?
Journey analysis can seem imprecise. Depends heavily on proper site mapping set-up which can sometimes be difficult to do correctly.
What problems is the product solving and how is that benefiting you?
We are using CS to continue improving the user experience on our website. The goal is to shorten their web journeys and make finding the information they are looking for easier.
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