Contentsquare Experience Analytics
ContentsquareReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
459 reviews
from
External reviews are not included in the AWS star rating for the product.
Supporting our optimizations more than ever
What do you like best about the product?
A few things, CSQ allows us to nail down where customers are coming from and where they are going within our brochureware pages through the journey mapping tool.
This means we can identify different ways they interact with certain products and content within our website, thus enabling us to look at specific optimization content tailored around the customer journey.
I also particularly enjoy using the features which show us which specific areas of the pages customers are most engaged with vs. what they are least engaged with, as this gives us a real insight into how we can future iterate the website.
This means we can identify different ways they interact with certain products and content within our website, thus enabling us to look at specific optimization content tailored around the customer journey.
I also particularly enjoy using the features which show us which specific areas of the pages customers are most engaged with vs. what they are least engaged with, as this gives us a real insight into how we can future iterate the website.
What do you dislike about the product?
I don't think there is anything I particularly dislike. Still, CSQ can be pretty daunting for somebody who has recently joined the team. Therefore, having the team available for any questions through regular bi-weekly catch-ups is super helpful to bring things to life along with the bitesize learning.
What problems is the product solving and how is that benefiting you?
N.A
Makes Journey and Page Element analysis easy
What do you like best about the product?
The Journey Analysis tool simplifies journey analytics vs a program like Google Analytics, and is very visual - this is great for explaining to stakeholders.
Zoning Analysis allows me to easily analyse elements of a page and make informed decisions about how to optimise the page for both user experience and revenue return. I also love that I can export this data into Excel for further analysis.
Impact Quantification is great for putting revenue figures to site defects or Customer Journey frustration points.
Zoning Analysis allows me to easily analyse elements of a page and make informed decisions about how to optimise the page for both user experience and revenue return. I also love that I can export this data into Excel for further analysis.
Impact Quantification is great for putting revenue figures to site defects or Customer Journey frustration points.
What do you dislike about the product?
Journey Analysis results are not exportable as a table.
Though the Mappings function has been improved, the system does not logically add rules when you split pages - it repeats the entire ruleset and adds an extra criterion, which quickly fills up rules in Page Groupings (and then requires you to manually go through and delete them when it is overloaded).
I have to create separate mappings for Desktop and Mobile versions of the same page in Zoning Analysis, which wastes time (and is also at odds with CS Live which allows me to select 'all devices' rather than having to do each analysis separately).
I can't upload a CSV/XLSX list of Mapping Criteria to create a mapping/page group - if I exported a set of pages from another tool and could upload them to ContentSquare, this would save me so much time over manually inputting the criteria.
Some metric criteria/calculations are not well-explained - I need detailed information about how metrics are calculated so that I can explain this to stakeholders. The account managers are always helpful with finding this information for me, but it would be great to have a repository of this information somewhere on-site.
Though the Mappings function has been improved, the system does not logically add rules when you split pages - it repeats the entire ruleset and adds an extra criterion, which quickly fills up rules in Page Groupings (and then requires you to manually go through and delete them when it is overloaded).
I have to create separate mappings for Desktop and Mobile versions of the same page in Zoning Analysis, which wastes time (and is also at odds with CS Live which allows me to select 'all devices' rather than having to do each analysis separately).
I can't upload a CSV/XLSX list of Mapping Criteria to create a mapping/page group - if I exported a set of pages from another tool and could upload them to ContentSquare, this would save me so much time over manually inputting the criteria.
Some metric criteria/calculations are not well-explained - I need detailed information about how metrics are calculated so that I can explain this to stakeholders. The account managers are always helpful with finding this information for me, but it would be great to have a repository of this information somewhere on-site.
What problems is the product solving and how is that benefiting you?
ContentSquare helps me to identify and solve frustration points in the customer journey, and optimise pages in order to receive the best outcome for both the user and for my company.
Great onboarding experience, a great product providing amazing insights.
What do you like best about the product?
It's very easy to use and very powerful.
What do you dislike about the product?
though easy to use the number of options can be daunting.
What problems is the product solving and how is that benefiting you?
It's helped us provide a better experience for our users and increase revenue.
Incredibly helpful tool for CRO and CX/UX
What do you like best about the product?
I use Content Square extensively in my role at Sky and gain valuable insights about how our customers interact with our site.
The zoning analysis, impact quantification feature and CS Live are standouts for me when I need to quickly understand what's happening.
The zoning analysis, impact quantification feature and CS Live are standouts for me when I need to quickly understand what's happening.
What do you dislike about the product?
Whilst Content Square has many valuable features, it can take some time to upskill and to understand and appreciate their use cases fully.
What problems is the product solving and how is that benefiting you?
Content Square allows us to quickly understand customer behaviour and navigation onsite, as well as quickly identify errors and usability issues.
A great customer insights tool to add to your reporting toolbox
What do you like best about the product?
We have been using Contentsuare for over a year.
The Journay analysis helped up understand the friction points and areas that need impvoments.
The ablity to tie our custmers feedback via our survey tool to a session recrding made finding and fixing defects easier.
Greate onboarding and business support team, very respponsive.
The Journay analysis helped up understand the friction points and areas that need impvoments.
The ablity to tie our custmers feedback via our survey tool to a session recrding made finding and fixing defects easier.
Greate onboarding and business support team, very respponsive.
What do you dislike about the product?
Great tool for users but can be hard to export the data points to share with stkaeholders.
Mapping can be hard to modify when new pages are added to the website.
Mapping can be hard to modify when new pages are added to the website.
What problems is the product solving and how is that benefiting you?
Simple to use use and the zonning analysis is a time saver since we are able to track clicks and hovers on our pages and CTA with adding any tracking to the CTA.
Concise and visually appealing customer analysis is much easier now, thanks to Contentsquare.
What do you like best about the product?
Contentsquare makes sharing insights about customer journeys and behaviour easy and quick. Also, it is easy to use for colleagues without extensive quantitative backgrounds.
What do you dislike about the product?
As a quantitative research myself, I can find the range of possibilities of analysis limiting. This is expected, however, given that Contentsquare is based on producing visual output pre=-defined by the software itself.
What problems is the product solving and how is that benefiting you?
It's helping us understand user flows across several (and partially very nuanced) parts of our eCommerce. Also, it helps us track the performance of features of our platform over time.
Very useful for analysing our digital journeys
What do you like best about the product?
I appreciate the ergonomics of the tool and its ease of use
What do you dislike about the product?
nothing to report, a very good and easy to use product
What problems is the product solving and how is that benefiting you?
The solution allowed us to understand the origin of an increase in bounce rate and to identify solutions to this problem
Tricky to understand but great insights!
What do you like best about the product?
Contentsquare provides great insights into customer behaviour, I have used the session replay function to find issues we would probably never find otherwise!
What do you dislike about the product?
It was tricky to understand how Contentsquare works. For example, a page zoning analysis won't work if cookies aren't accepted, but the system doesn't tell you.
What problems is the product solving and how is that benefiting you?
We use it to understand the customer journey and where we need to optimise pages. We also use it to find errors
ContentSquare helps me understand how users are actually behaving!
What do you like best about the product?
ContentSquare helps me make sense of what users are doing out in the wild. It helps me spot problems, figure out how important they are, and track how much I've improved them!
What do you dislike about the product?
Some elements can be a little tricky to set up, and you need to tweak and refine things. Thankfully the support you get is really comprehensive so you're doing this together as a team with CS!
What problems is the product solving and how is that benefiting you?
ContentSquare is allowing us to easily see how our journeys, pages and elements are being used. Previously we had to specify everything we wanted to track, which meant we had to know already where the problems were. Now we're able to explore and discover issues and patterns of behaviour in the wild!
A powerful tool for optimising your website - support is always great, too!
What do you like best about the product?
Zoning analysis lets you get a real insight into customer behaviour on your website. There are often pain points in customer experience that you may not be fully aware of. Contentsquare helps you to identify these, making any areas for improvement clear and concise. Journey Analysis is also a fascinating tool to see how users navigate your website. The support of our Customer Success Manager has always been great, too - including regular check-ins and extensive feedback on analysis.
What do you dislike about the product?
There are a lot of aspects of Contentsquare that I still do not fully understand, so it can take some time to become competent. However, if you can dedicate the time to dig into what it offers, you will reap the rewards.
What problems is the product solving and how is that benefiting you?
Helping us to optimise our pages for desktop and mobile to ensure we grab and keep the attention of any users. Zoning Analysis has been particularly useful for this!
showing 211 - 220