Contentsquare Experience Analytics
ContentsquareExternal reviews
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A Robust and Easy-to-Navigate Product
What do you like best about the product?
Its a robust tool providing good insights.
What do you dislike about the product?
Still maturing so waiting for more features.
What problems is the product solving and how is that benefiting you?
Finding areas of growth in performances.
Best analytical tool
What do you like best about the product?
The heatmaps which are zone based and also customer journey insights are valueable assets
What do you dislike about the product?
Nothing as of now. All works good for now
What problems is the product solving and how is that benefiting you?
Understanding the customer journey and the reason for their exit
Understood the actual problems on the customer journey
Understood the actual problems on the customer journey
Recommendations to others considering the product:
Na
Very Powerful Tool - Great Ease-of-Use
What do you like best about the product?
Very powerful tool, contains everything I want and more as an E-Commerce Manager to optimise profitability and user experience.
What do you dislike about the product?
May be a bit of putting to new users. However, there are a lot of certifications available
What problems is the product solving and how is that benefiting you?
Click through rates/performance of banners is very easy
An outstanding tool
What do you like best about the product?
Availability, skills, responsiveness, these are the main qualities.
What do you dislike about the product?
At this stage I see absolutely no problem
What problems is the product solving and how is that benefiting you?
We were able to detect a lot of navigation anomalies on our website. That's a real quality. .
Very useful tool, that gives you plenty of insights on your visitors
What do you like best about the product?
The different analysis modules, the user-friendliness of the tool and the CS team who's helping us.
What do you dislike about the product?
Would be nice to be able to do zoning comparison btw mobile and desktop
What problems is the product solving and how is that benefiting you?
Trying to understand the blocking points of visitors on our website and what we need to optimize.
If you want to move fast, use Contentsquare
What do you like best about the product?
- Start analysing very fast
- Very intuitive to share results with stakeholders
- Clean interface
- Very intuitive to share results with stakeholders
- Clean interface
What do you dislike about the product?
You have to get used to it and this takes some effort. But once up and running, it's a great tool to use.
What problems is the product solving and how is that benefiting you?
Thanks to Contentsquare we can easily detect issues in our journeys and improve gradually.
Interesting for Analyses, Sometimes a Little Confusing
What do you like best about the product?
The Zoning analysis section is fascinating, though it is sometimes a little confusing to get your head around where there are lots of URLs and website changes involved. I like the Page Comparator for quickly and easily seeing differences in page performance between different Segments of Users.
What do you dislike about the product?
The Journey Analysis section is pretty and nice in theory but is difficult to use to make any solid observations. Zonings can easily be or become more complicated than they first appear and require extra tags. Session Replays can be confusing to analyse.
What problems is the product solving and how is that benefiting you?
Using insights from ContentSquare, we are looking into what aspects of our website to change to improve customer experience. We can also use ContentSquare to back up hypotheses from other software and provide evidence for our theories.
Quantitative analysis as well as qualitative ones
What do you like best about the product?
The consultation and support from the team has been brilliant. Our business support manager is always there to help with any queries.
What do you dislike about the product?
The software could be a difficult to start with. But once you have received the training, it is relatively straightforward.
Also, there could be occasions where certain functionalities are not working as expected.
Also, there could be occasions where certain functionalities are not working as expected.
What problems is the product solving and how is that benefiting you?
I have used it to assess whether an AB test is successful assessing more granular details. It has helped me to gather more information about customers behaviour.
Our "go to" tool for understanding UX and customer engagement
What do you like best about the product?
Contentsquare provides us with an easy way to quickly determine page engagement via its "zoning" analysis. 'Exposure Rates', 'Click Rates' and 'Attractiveness Rates' are incredibly easy to visualise, whether that be in the tool itself or by way of the clever Chrome CS Live add-in which aids "on-the-fly" discoveries. This has become our main tool within Contentsquare but will inevitably lead us to using many more of the options available as the team increases its skills over the coming months.
What do you dislike about the product?
The mapping tool needs a little thought initially ... but that is probably due to the current team being reasonably new to Contentsquare and is something we will surely learn to use much more efficiently with practice.
What problems is the product solving and how is that benefiting you?
Contentsquare is a quick and dependable way of proving hypotheses to the business. It provides a sure fire way of determining which website content we should re-order, together with what content is working well/not working well. The visual output of the tool makes it easy to "tell a story" and to get our stakeholders on side.
Business enabling tool
What do you like best about the product?
Reactivity, business gain, scalability, easyness to implement
What do you dislike about the product?
We had to wait for the App version but now it's there!
What problems is the product solving and how is that benefiting you?
Speed decision enabler, customer frictions, conversion rate increase, time to market, market proximity, no language barrier
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