Contentsquare Experience Analytics
ContentsquareReviews from AWS customer
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Valuable Insights ContentSquare Provides
What do you like best about the product?
I like using the CS tool to supplement my insights for my company's digital channel. I think CS Live is user-friendly. Lastly, I enjoy working with the CS support team (Nelly & Phil)
What do you dislike about the product?
The only challenge I have with CS, which most likely due to my learning curve, is creating zonings and mappings.
What problems is the product solving and how is that benefiting you?
CS provides supplemental insights and adds a 3rd dimension to my findings. I use CS when I need to include visualizations/metrics (i.e. Attractiveness Rate) that only CS can provide.
Amazing tool and much recommended
What do you like best about the product?
Features like Journey analsyis , zoning analysis , error analysis . Helps me in identifying customer experience issues and been part of my daily work
What do you dislike about the product?
Could be more real time and improvements can be done on workspace
What problems is the product solving and how is that benefiting you?
Error analysis. We identify customer experience issues and see their session replays instantly
Contentsquare Review
What do you like best about the product?
Contentsquare provides a very user-friendly interface for analyzing data.
The journey analysis is a potent tool to create segments/zoning for deeper analysis.
Their training team is the best.
The journey analysis is a potent tool to create segments/zoning for deeper analysis.
Their training team is the best.
What do you dislike about the product?
It takes time to understand the tool and use it efficiently.
What problems is the product solving and how is that benefiting you?
Digital journey analysis
Different types of multivariate test analysis help us to identify the issues/limitations of the test
Different types of multivariate test analysis help us to identify the issues/limitations of the test
Helpful tool for website improvements
What do you like best about the product?
Ability to get insights about a web page or group of pages in a relatively short time (CS Live and page on the fly tools).
What do you dislike about the product?
Journey analysis can seem imprecise. Depends heavily on proper site mapping set-up which can sometimes be difficult to do correctly.
What problems is the product solving and how is that benefiting you?
We are using CS to continue improving the user experience on our website. The goal is to shorten their web journeys and make finding the information they are looking for easier.
Review from CS User @ Verizon
What do you like best about the product?
CS is a quick tool that lets me get great insights to enhance our customers digital experience
What do you dislike about the product?
None really as it has all the features i am looking for to analyze different issues and insights
What problems is the product solving and how is that benefiting you?
Customer frictions, customer facing front error messages, struggles during journeys
A tool that becomes essential when it comes to optimizing experience and performance
What do you like best about the product?
Presence of many different areas where you can delve into what is happening on your site, divide by segments, and customize the platform as much as possible according to your business needs. Integration with many other analysis tools and A/B testing and more.
What do you dislike about the product?
The mapping and regex part is not always super intuitive, but they are working on it and it has already significantly improved with the latest releases.
What problems is the product solving and how is that benefiting you?
CRO activities & analysis
CX analysis
UX/UI analysis
A/B test quality observation
CX analysis
UX/UI analysis
A/B test quality observation
Fundamental tool for improving UX
What do you like best about the product?
Once you know how to use the tool, it's very quick and easy to get valuable insights. Zoning Analysis is used frequently and is especially powerful regarding quick optimisations. In just a few minutes, you can identify users' most common issues and what is (or isn't) working for that page. I particularly like the ability to assign specific goals to the conversion metric to give you more relevant data for pages with different objectives.
Aside from the tool, the support given by Contentsquare has been massively helpful. Our CSM is always on hand to provide support and suggestions on how to push our analysis/optimisations.
Aside from the tool, the support given by Contentsquare has been massively helpful. Our CSM is always on hand to provide support and suggestions on how to push our analysis/optimisations.
What do you dislike about the product?
No tool is without some issues; a couple of minor things I have found:
- The tool can get stuck 'loading' when looking at more complex data, sometimes requiring you to refresh or set parameters again
- The mapping module feels more clunky than other modules. Editing mappings or trying to isolate certain pages from mappings to analyse could be simpler
- Some data can be inconsistent when working with other tools, such as GA. It can be hard to decipher which is correct
It's also fair to mention that Contentsquare seems to be working on new features often and looking to improve the tool consistently.
- The tool can get stuck 'loading' when looking at more complex data, sometimes requiring you to refresh or set parameters again
- The mapping module feels more clunky than other modules. Editing mappings or trying to isolate certain pages from mappings to analyse could be simpler
- Some data can be inconsistent when working with other tools, such as GA. It can be hard to decipher which is correct
It's also fair to mention that Contentsquare seems to be working on new features often and looking to improve the tool consistently.
What problems is the product solving and how is that benefiting you?
As we are relatively new to Contentsquare and analysis tools, it's significantly impacted our ability to be more data-driven. Previously, our decisions would be driven by recent trends or opinions, which is unreliable. Using Contentsquare, we can now demonstrate why our choices have been made and, more crucially, track their efficacy and report on their value.
Easy to use & actionable insight
What do you like best about the product?
Zoning analysis really brings to life what the user sees and acts like on a page!
What do you dislike about the product?
My only dislike is that I don't have enough time to use it more.
What problems is the product solving and how is that benefiting you?
They have improved the layout of our pages, and that gets customers to conversion pages quicker!
Powerful Tool Supporting Our Data Driven Journey
What do you like best about the product?
I love how easy it is just to jump in and do some analysis, getting powerful insights within minutes. From zoning up a page to analysing a user's journey in a matter of minutes has helped us push our weekly trade reviews to ensure we're constantly reviewing the work we do. Analysing what our users are doing so we can react to any shifts in trends and ease any pain points. We are also hugely grateful to the Content Square team, particularly our CSM, supporting us on our journey.
What do you dislike about the product?
I would say the main downside with ContentSquare is the tool's speed; although getting to the data you need more often than not is quick, we can sometimes face speed issues when running more extensive queries.
What problems is the product solving and how is that benefiting you?
We often work on opinions, hunches... Content Square has helped us move away from this and be more data driven. Less 'I think we should do this' and more 'the data tells us we should be doing this'
Must-have tool for CRO specialist
What do you like best about the product?
The history of analysis can be divided into two moments: before and after Contentsquare.
Compared to other similar tools, Contentsquare offers a much simpler interface and a much greater depth of analysis.
Journey analyisys, Page comparator and Impact quantification are indispensable tools if you want to identify weaknesses in a web page and design data-driven functional solutions.
Both Customer Success and Support are always available and ready to help you solve any kind of problem.
Compared to other similar tools, Contentsquare offers a much simpler interface and a much greater depth of analysis.
Journey analyisys, Page comparator and Impact quantification are indispensable tools if you want to identify weaknesses in a web page and design data-driven functional solutions.
Both Customer Success and Support are always available and ready to help you solve any kind of problem.
What do you dislike about the product?
If other quantitative analysis tools are also used (e.g., AB testing tools), it happens to be faced with inconsistent data; it is not always easy to find a solution to these situations.
I think that the Session Recording area is the weak point of the tool. Other solutions offer the same service in a better way.
I think that the Session Recording area is the weak point of the tool. Other solutions offer the same service in a better way.
What problems is the product solving and how is that benefiting you?
Contentsquare helps make thoughtful design decisions and optimise the user experience.
When used in tandem with other qualitative and quantitative analysis tools, such as AB testing or User testing tools, you can say you are doing everything you can to take the user experience to another level.
When used in tandem with other qualitative and quantitative analysis tools, such as AB testing or User testing tools, you can say you are doing everything you can to take the user experience to another level.
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