Contentsquare Experience Analytics
ContentsquareExternal reviews
593 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Capturing and Leveraging Customer Behavior
What do you like best about the product?
I like the variety of analysis tools that allow me to understand customer behavior and enhance their shopping experience. Customer journey and zoning analysis are two tools hat I use often and like most. The CS Live extension is a quick and easy tool that I use daily to gather live metrics without having to dig into the main software. I’ve also enjoyed working with customer enablement manager, Nelly. She does a great job of answering questions, hopping on a quick call to explain something or connects us to the correct team to dive into the issue.
What do you dislike about the product?
ContentSquare still has a few functions that need to be improved within the tools. I’ve had some issues with the session replay and getting those to run correctly. As my team continues to use the software, we have expressed pain points and areas of opportunity. Nelly has communicated those to the product team and loops us in when they’re added to the road map.
What problems is the product solving and how is that benefiting you?
As a brand that’s scaling, we wanted to know how customers are browsing collection and product pages. We’ve been able to identify where customers drop off and browse elsewhere or what information helps drive a purchase. Our merchandising and content strategy has shifted based on learnings from ContentSquare.
If You Like the Web Version, You'll Like This
What do you like best about the product?
Easiest implementation of all app analytics we've tried. A close second to Appsee. And of course, their years of experience with heatmaps shines through here too.
Their single line import into our tracking container was as simple as installing it on a website. Their remote script was fast and didn't add more than half a second in any tests that we did, but we loaded asynchronously so it was minor.
Client took the heatmaps and limited crash analytics and actually used them as the basis for another app for a different organizational department.
Their single line import into our tracking container was as simple as installing it on a website. Their remote script was fast and didn't add more than half a second in any tests that we did, but we loaded asynchronously so it was minor.
Client took the heatmaps and limited crash analytics and actually used them as the basis for another app for a different organizational department.
What do you dislike about the product?
The crash analytics are not even close to being worth the investment.
While our client loved the heatmaps, we found that on mobile, their use is quite limited. Heatmaps are incredibly valuable for those using smaller devices with one hand but the bigger screens had taken over greater than a 50% share on the project that we were working on so it was not as important.
While our client loved the heatmaps, we found that on mobile, their use is quite limited. Heatmaps are incredibly valuable for those using smaller devices with one hand but the bigger screens had taken over greater than a 50% share on the project that we were working on so it was not as important.
What problems is the product solving and how is that benefiting you?
We were running multi variant and simple split tests on a plethora of UX changes or a major US retailer's app.
We tested quite a few (those that didn't slow the app down or have any cross interactions with each other through the standard Google Tag Manager SDK container.
We tested quite a few (those that didn't slow the app down or have any cross interactions with each other through the standard Google Tag Manager SDK container.
Recommendations to others considering the product:
Appsee is better, by a long shot. However, ClickTale has a much easier setup and premise than Appsee. Definitely add it into your tracking container if your UX team is involved heavily. If you're limited on funds, this is a good choice too. However, for something more comprehensive, you can go with Appsee.
Review of Clicktale Suite
What do you like best about the product?
The UI of Clicktale’s system is clean and user-friendly. It is easy to find the data I am looking for and I get a complete view of our conversion funnel
What do you dislike about the product?
It would be nice if I could connect it to our stores on social media. I consider them a part of the conversion funnel, so that is something I feel is lacking.
What problems is the product solving and how is that benefiting you?
The problem was that I didn’t have a way of understanding where users were dropping out from the conversion funnel - where the holes were. Clicktale helped me identify these problematic points, fix them and improve my conversion rates.
Recommendations to others considering the product:
Any business that wants a complete view of their conversion funnel (so they can optimize and increase ROI) should take a look at Clicktale.
Excellent solution for enterprises
What do you like best about the product?
What I found most helpful is the ability to see exactly how every individual customer filled their cart and their complete journey to purchase. I like that I could choose to record triggered events and thus focus on certain aspects of the customer journey and find its pitfalls.
What do you dislike about the product?
Clicktale’s suite is highly sophisticated and at least in initial stages, their in-house analysts and CX experts provide valuable help in “reading” the data correctly.
What problems is the product solving and how is that benefiting you?
Clicktale helped us identify issues with form filling and form abandonment, both due to CX reasons and technical glitches.
Recommendations to others considering the product:
I recommend the product mainly to large organizations and enterprises (it’s a high end product and a large operation would be able to gain the max from all its features)
showing 231 - 234