Contentsquare Experience Analytics
ContentsquareExternal reviews
498 reviews
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One Of The Best Analysis Tools Ever - perfect both for beginners and experts
What do you like best about the product?
It's the perfect tool to analyse any kind of insight you need. The powerful feature that crosses it entirely is that it's 100% customizable but it can also be pretty autonomous and it gives you many information. You can use it daily or monthy, it depends just on your purpose. Of course, the more you use it the more it helps you understand issues and opportunities on your website. There's also a dedicated part on CS University that's perfect for beginners - and more skilled programs for experts.
What do you dislike about the product?
Nothing at all! The tool is great, the Community is great, the Support is great.
What problems is the product solving and how is that benefiting you?
Contentsquare helps me to deep dive in many problems I've noticed but cannot solve by myself. The tool gives you both raw data, qualitative and quantitative support, live sessions and much more. 100% recommended not just for ecommerce user but for many others.
Great analytics tool to understand customer behavior, but it's very easy to use
What do you like best about the product?
It has been just half a year since we started using Contentsquare, we already got many insights from this great tool. Contentsquare has many great modules. CS LIVE allows quick and easy analysis in the browser, so I think it's easy to use even for analysis beginners.
Also, among many great features, journey analysis and zoning analysis in paticular are my favorite. These modules are very useful for understanding customer behavior, which has been difficult to analyze with other tools.
Also, among many great features, journey analysis and zoning analysis in paticular are my favorite. These modules are very useful for understanding customer behavior, which has been difficult to analyze with other tools.
What do you dislike about the product?
In journey analsys, page comparator, zoning analysis, we can compare the data under two condition (different device type, date, segments...), it would be better if we could compare more than three at a time, because for me, sometimes I want to compare more than three at a time. (but this compare feature under two condition is still great)
What problems is the product solving and how is that benefiting you?
Contentsquare helps us to indentify where is the friction and which content on the page is contributing the most to conversions. These insights have been useful for layout and redesign of page contents and functional modifications to the site.
Extremely powerful tool to understand consumer behavior
What do you like best about the product?
The product has some very unique features and metrics that makes understanding what is driving conversion and what doesn't drive conversion very clear. The team behind the product is consistently improving the product as well, which allows for new ways to find and surface actionable insights.
What do you dislike about the product?
Many do not put the time in to understand all the "puzzle pieces" of the platform but once you have much of the puzzle put together it is very easy to gain insights.
What problems is the product solving and how is that benefiting you?
As a product team we are consistently looking at new ways on how we can drive additional organic traffic and provide an exceptional consumer experience on site as we believe good experiences lead into conversion behavior. ContentSquare helps us understand that consumer experience from a multitude of angles such as providing revenue metrics and revenue heatmaps as well as session replays to help us understand and improve that consumer experience.
Best customer behaviour analytics tool
What do you like best about the product?
I started using Contentsquare about a year ago, and it gives us a lot of opportunities to plan CRO tests and make data-driven optimizations.
I love that there are different types of analysis that I can do from a macro to a micro level, starting from the customer journey to the page level and specific elements on each page. It was a little bit difficult to really dive into using all the functions that Contentsquare has, but the Contentsquare team is super helpful in supporting and guiding me on how to proceed with the analysis I want to conduct. Precised segmentation and goal setting are also available very easily, and it really helps me and saves my time to focus on the specific users, which is what I am still missing from Hotjar.
I love that there are different types of analysis that I can do from a macro to a micro level, starting from the customer journey to the page level and specific elements on each page. It was a little bit difficult to really dive into using all the functions that Contentsquare has, but the Contentsquare team is super helpful in supporting and guiding me on how to proceed with the analysis I want to conduct. Precised segmentation and goal setting are also available very easily, and it really helps me and saves my time to focus on the specific users, which is what I am still missing from Hotjar.
What do you dislike about the product?
This is due to my company policy but it is unfortunate that we have an anonymised mask on session replays so I am not able to take the full experience of video recordings on Contentsquare.
What problems is the product solving and how is that benefiting you?
Contentsquare help us to figure out in which steps that they are frustrated or struggling with (Customer Journey Analysis) and check the performance and interaction with specific functions like CTA and filter buttons (Digital and User Expereince).
Amazing Virtual Training Program on ContentSquare
What do you like best about the product?
Contentsquare provides excellent intelligence about user behaviour alongwith key performance metrics, insights into additional revenue opportunity etc. This training would greatly help me to perform my work.
What do you dislike about the product?
Nothing specific that I can think of. There are some areas like performance management which are pretty comrehensive. I need to spend more time to understand these areas better.
What problems is the product solving and how is that benefiting you?
We have many incidents reported by end users. We need to reproduce the issues which are difficult at times. The session replay is of great help here. We also need to understand user journey, various metrics, improvement areas, opportunities. We use Contentsquare for these purposes.
Best Training of Any Digital Partner We Use
What do you like best about the product?
Aside from the features and data you get, which are fantastic, ContentSquare provides training and follow-up that is the best I and others on our marketing team have ever experienced. The trainers and experts are all amazing!
What do you dislike about the product?
Nothing that I've encountered so far has made me dislike ContentSquare.
What problems is the product solving and how is that benefiting you?
ContentSquare is the first view we've really had into how users are experiencing our website, what's working and not working, etc. Plus, we have a couple of fairly disparate user groups, so the ability to segment different users has been extremely valuable.
Good product and learning service
What do you like best about the product?
really intuitive product with a great customer service. Most interesting thing is the CS Accademy to lear basic and andvanced Tips.
What do you dislike about the product?
I have to re-learn things every time I use CS because I forget how to do it.
What problems is the product solving and how is that benefiting you?
helping me understanding most critical point in our customer journey
A go-to analytics tool
What do you like best about the product?
An amazing CSM who goes above and beyond to help me in my journey
What do you dislike about the product?
Nothing I can think of, been using the tool for the past 3 years
What problems is the product solving and how is that benefiting you?
Impact quantification - new features, JS/API errors, bugs
Engagement metrics
Benchmarking
Engagement metrics
Benchmarking
A great tool to analyse a/b test and understand the user journey!
What do you like best about the product?
The software is great for new users as contentsquare has a lot of documentation that helps you step by step. As well as documentation, contentsquare solution experts run many webinars so you can see how the software works.
CS is great when analysing A/B tests because I can see how various user groups interact with the website. This can range from the user journey to how much a page is interacted with to which elements get the most clicks.
CS is great when analysing A/B tests because I can see how various user groups interact with the website. This can range from the user journey to how much a page is interacted with to which elements get the most clicks.
What do you dislike about the product?
It would be great to see what recordings have already been watched in session recordings. I have noticed a few times that when I change some filters / segments I start to watch a session recording to realise i've already watched it,
What problems is the product solving and how is that benefiting you?
Contentsquare enables us to identify user experience pain points so that we can develop a/b tests or immediately address a problem.
ContentSquare is providing top-notch data while remaining very user friendly
What do you like best about the product?
ContentSquare provides a new way to interpret data for our team. We can visualize and learn more about the user journey thanks to CS.
What do you dislike about the product?
Sometimes ContentSquare provides so much information that it can be hard to know where to go for specific views and learn the most efficient way to set up certain segments, goals, etc.
What problems is the product solving and how is that benefiting you?
ContentSquare is helping us solve the user journey experience on some pages that we haven't quite learned about so far.
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