Contentsquare Experience Analytics
ContentsquareExternal reviews
593 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Swiss knife in your pocket
What do you like best about the product?
I consider Contensquare as a Swiss knife to better understand the customer behaviors and identified the improvements that we need to apply to improve the experience.
In addition, the session reply help us to find the answers coming from the analytical team and be able to support the single customer, especially after receiving a feedback.
In addition, the session reply help us to find the answers coming from the analytical team and be able to support the single customer, especially after receiving a feedback.
What do you dislike about the product?
The setup and the mapping might require some re-work on the application to be able to use all features.
What problems is the product solving and how is that benefiting you?
Clarify the customer behavior and understand what is actually not working
Excellent choice to convert my assumptions into data base conclusions.
What do you like best about the product?
Contentsquare is highly user-friendly and straightforward to implement. It simplifies daily tasks, as the journey analysis and session replays effectively facilitate the conclusion of user journey insights.
What do you dislike about the product?
I like all of it.It helps me communicate the findings in a non-technical manner, ensuring that everyone on the team can easily understand.
What problems is the product solving and how is that benefiting you?
Data Connect is my primary area of enthusiasm. Access to historical data will significantly enhance my ability to utilize Contentsquare as my main analytical tool.
a solid tool
What do you like best about the product?
great insight into engagement and audience retention rates
What do you dislike about the product?
UI is at times a little clunky but not the worst
What problems is the product solving and how is that benefiting you?
giving insight into our customer journey
Very useful to get behavioural insights and catch bugs
What do you like best about the product?
Session replays are a goldmine. Not only for observing user behaviour but also to identify frustrating bugs in production.
Journey analysis and zoning is great too.
Journey analysis and zoning is great too.
What do you dislike about the product?
The interface is a bit clunky and slow. Integration setup and defining mappings can be a pain.
What problems is the product solving and how is that benefiting you?
Analytics with session replays allow us to better match quantitative data with qualitative.
A good analytics tool to better understand user behavior
What do you like best about the product?
- The range of indicators.
- userfriendly
- support
- userfriendly
- support
What do you dislike about the product?
- the platform bugs
- the CS live bugs
- Implementation problem of CS APP
- the CS live bugs
- Implementation problem of CS APP
What problems is the product solving and how is that benefiting you?
for example, correct the UX irritants.
CS is great to understand user behaviour
What do you like best about the product?
The visualisation is great, you can see in a few clicks how your users are interacting and dive deep in the data
What do you dislike about the product?
It took us very long to integrate it correctly
What problems is the product solving and how is that benefiting you?
Contentsquare makes it so easy to understand friction of the users and the impact on your KPI's!
Insightful tool with excellent customer service
What do you like best about the product?
ContentSquare provides a unique way of visualising user behavior that makes identifying customer pain points during their journey much easier.
Installing the tracking is simple and their customer support is excellent.
Installing the tracking is simple and their customer support is excellent.
What do you dislike about the product?
Some of the export options can be a bit clunky, and tools that you'd think would be included given the price of the licence are typically paid for extras.
What problems is the product solving and how is that benefiting you?
ContentSquare is helping us to analyse and improve the user journey through our application funnel.
User Friendly tool for payment related projects
What do you like best about the product?
Its very to use for application transaction recordings and playback for validations.
Good to use for large applications flows and easily usesable.
Good to use for large applications flows and easily usesable.
What do you dislike about the product?
Some recordings takes time for playback.
What problems is the product solving and how is that benefiting you?
For Insurance project we use it for payment transacation flows and its very useful for recording and play back for indusval and entire day transactions.
Instant understanding for journey analysis and ab testing
What do you like best about the product?
It's very easy to use. Funnels and Journey analysis can help you quickly navigate where to prioritise and for which segments/cohorts. It's also quick, it would take seasoned data professionals to replicate the level of journey analysis in a tool like GA or Adobe Analytics. The click-recurrence event is a great metric that highlights user frustration on site, so can be used to elimiate bugs and/or provide a new feature. The Optimizely integration is a must-have for us, so we can create two segments (control vs challenger) and dig into the "why" behind experiment results.
What do you dislike about the product?
Downsides are tied to ease of use... translation of CS data, such as attractiveness and time spent in a given area of the site can be subjective and used to serve a bias opinion. It is therefore important to socialise the data and get shared feedback when translating Contentsquare results.
What problems is the product solving and how is that benefiting you?
Funnel analysis helps us understand where to target development effort.
We have also used CS hours for a deep dive one page template, up for a full refactor.
We have seen performance gains on our vendor funnel, by elimiating distractions identified by Contentsquare analysis.
We have also used CS hours for a deep dive one page template, up for a full refactor.
We have seen performance gains on our vendor funnel, by elimiating distractions identified by Contentsquare analysis.
Contentsquare has become my secret weapon!
What do you like best about the product?
All of it. Without Contentsquare we would continue to understand some of the data including the 'what' however with it we now understand 'why', why do customers behave in the way they do and target very specific segments of users.
The tool is super user friendly, onboarding is a dream and the support you get from the team is second to none.
The tool is super user friendly, onboarding is a dream and the support you get from the team is second to none.
What do you dislike about the product?
It would be great to have some more focus in training and analysis around analysis context. Getting the methodology is key however analysis context setting is so important and spending 20-30 mins on this and how to build out segments correctly would be so valuable.
What problems is the product solving and how is that benefiting you?
Easy to comprehend data which means everyone, no matter what level, can jump in to the tool and start data analysis themselves - it helps to democritise data.
Team colloboration has been enhanced with things like shared workspaces, knowledge sharing, workshops.
The tool has enable us to change and streamline processes which has been huge and helped us become more agile.
Team colloboration has been enhanced with things like shared workspaces, knowledge sharing, workshops.
The tool has enable us to change and streamline processes which has been huge and helped us become more agile.
showing 71 - 80