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DO NOT opt for Private offering with REDIS
The redis private offering is not transparent. It is one way agreement wherein the customer cannot disengage if not satisfied by the product or service. Also, redis continues to keep invoicing even for unused services as long as the private offer is active (which BTW the customer cannot disable/deactivate/unsubscribe without redis intervention). And moreover redis team - specifically in India is not collaborative in this case as they will not cancel/disable the subscription and not even respond to the customer requests as such.
So recommended NOT TO OPT for any such traps where there is no exit in control of the customer.
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Disappointing Experience - Misleading Commitments
Our experience with Redis Enterprise on AWS Marketplace has been disappointing. First, there’s a lack of transparency around pricing, and some commitments were misleading.
Our team has reached out multiple times to our account manager, Arpan Ganguly, but we've received no response. We were assured that we could cancel the subscription at any time, but now that we’re trying to do so, we’re getting no assistance. Instead, we're being offered free coupons as an alternative, which doesn't address our need to end the subscription.
Based on our experience, I wouldn’t recommend this service.
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