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Auryc is an excellent service -
What do you like best about the product?
What has impressed me & my team is the comprehensive nature of the tool to address real-time issues to convey & ultimately resolve issues immediately.
What do you dislike about the product?
Ultimately, Auryc is an excellent resource that assists in the triage process of refining our tools. It does its job. Native android integration was challenging when the platform launched.
What problems is the product solving and how is that benefiting you?
The problem is seeing our tools from the end user's perspective. The benefit is the feedback & the visibility of their experience.
Recommendations to others considering the product:
Auryc is better than the competition.
Review from Cox Automotive Triage Team
What do you like best about the product?
The software provide a lot of information about the users and how they interact with various features on the website.
What do you dislike about the product?
Sometimes when the users switch to a new tab we cannot see what are they doing. It will help us a lot if we can see what they do on the other website.
What problems is the product solving and how is that benefiting you?
I am a part of Triage Team from Cox Automotive. We investigate incidents and issues from dealers as well as lenders of our website. With Auryc, I can look further into what our customers is doing on our website and have a better understanding of our customers.
Recommendations to others considering the product:
There are a lot of ways to search for something you want to see on Auryc, make sure you try all of those.
Incident Analyst
What do you like best about the product?
Customer Journey Analytics
Enterprise Feedback Management
Product Analytics
Session Replay
Enterprise Feedback Management
Product Analytics
Session Replay
What do you dislike about the product?
Im not sure due to my Internet network or Auryc but sometimes Aurc quite lag. Furthermore. There are a lot of empty time I have to wait while client do nothing. Why dont we cut it.
What problems is the product solving and how is that benefiting you?
I can reproduce what you user did and tracking if they have any issue or mistakes, hence I can help them to move on smoothly. Beside that, Auryc also help me to invest incidents as well
Recommendations to others considering the product:
Absolutely I will recommend this one for my colleagues
Great enterprise analytics resource with supportive customer support
What do you like best about the product?
I think that the platform does a great job at capturing user sessions in video and allowing you to isolate specific behaviors. The customer service has been also spot on. Very attentive team at the enterprise level and when there are questions about research validation, they shared quality documentation to help support our UX efforts.
What do you dislike about the product?
There is some learning curve to using the platform, getting started and sharing meaningful insights with the team and there are so many pathways to slice-and-dice. It would be helpful if there were some standard parameters to make high level analysis a little easier.
Also, I'm often pulled in a lot of directions in my current role. It would be great if there was some automation if the platform predicted some insights that I (or the business) might find interesting to consider.
Also, I'm often pulled in a lot of directions in my current role. It would be great if there was some automation if the platform predicted some insights that I (or the business) might find interesting to consider.
What problems is the product solving and how is that benefiting you?
Our team is trying to solve optimization challenges upstream in our ecommerce product. The platform is really good at pinpointing the specific interactions through heat mapping.
Recommendations to others considering the product:
Its a powerful platform that can integrate with other analytic resources to centralize insights. It may be helpful to get 1:1 support as the team is getting started to build up experience in building data sets.
Pretty good tool which saves time and easy to navigate.
What do you like best about the product?
You can pull up by the account/DTID and user name.
What do you dislike about the product?
User has to log out for the software to save session.
What problems is the product solving and how is that benefiting you?
Using this tool instead of stream in to the clients pc.
Great Insight into Customer Behavior
What do you like best about the product?
- Ability to have insight into how customers are using our products to drive decision-making
- Enable the troubleshooting of reported issues in a smarter way & arrive at the correct solution
Ex. When troubleshooting the engineers assume the customer behavior when implementing a fix, however, this is not always the case. Auryc helped to validate incorrect assumptions
- Flexibility to customize reports based on refined criteria
- Supports tagging to capture certain parts of the workflow
- Intuitive
- Enable the troubleshooting of reported issues in a smarter way & arrive at the correct solution
Ex. When troubleshooting the engineers assume the customer behavior when implementing a fix, however, this is not always the case. Auryc helped to validate incorrect assumptions
- Flexibility to customize reports based on refined criteria
- Supports tagging to capture certain parts of the workflow
- Intuitive
What do you dislike about the product?
We serve a business in which a session does not capture the end-to-end customer workflow (more end-customer driven and not user-driven) but I can foresee a future enhancement to Auryc where this need can be achieved.
What problems is the product solving and how is that benefiting you?
Ability to see how our customer conduct their day-to-day business utilizing our software & use this data to make decisions on future enhancements.
Project Tech Lead
What do you like best about the product?
Retrieve user action and time information
What do you dislike about the product?
Miss some session in some case, not handle more error like this
What problems is the product solving and how is that benefiting you?
Capture user action and reproduce in development environment.
Fix unknow bug and able to get more data in detail.
I can review my member that they apply testing in production after go live or not.
Fix unknow bug and able to get more data in detail.
I can review my member that they apply testing in production after go live or not.
Recommendations to others considering the product:
Improve performance, friendly user interface.
Incredible solution for analyzing utilization plus so much more!
What do you like best about the product?
I really love how Auryc can visualize data, especially the sunburst display as well as the ribbons. The rage clicks analysis is a huge help as well!
What do you dislike about the product?
Very little! Though it does take a little bit to get used to how to use it and manually launching the event marker can be a little time consuming.
What problems is the product solving and how is that benefiting you?
Determining usage on new features versus legacy features. Understanding utilization of current features to determine long term strategy with new features and products. Determining where our major bugs or issues lie to correct and enhance the user workflow.
Marketing Funnels
What do you like best about the product?
The possibility of reporting marketing campaigns, understanding the user journey after being exposed to campaigns in different channels.
What do you dislike about the product?
I found a bit tricky to set up the account in a proper way, to ensure that the data being analyzed was a source of truth.
What problems is the product solving and how is that benefiting you?
Marketing funnels, platform funnels, digital analytics, product analytics.
Recommendations to others considering the product:
Take your time to set up and verify the events you want to track, across all your domains.
Extensive analytics platform with incredibly proactive customer support
What do you like best about the product?
Auryc's platform is very extensive, from traditional web analytics reporting dashboards to heatmaps to screen recordings.If you have a question that needs answered, the tool likely has the answer.
What do you dislike about the product?
There is a slight learning curve to using the platform, but that's partially because of the breadth of features. Auryc also provides such extensive customer support that one can easily ask questions and receive trainings.
What problems is the product solving and how is that benefiting you?
Auryc is helping with measurement around KPI tracking, identifying bugs, streamlining customer support, tracking funnel performance, and eliminating confusion in our funnel. The ability to replay sessions has significantly improved our ability to understand confusion and struggles for users in our funnel.
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