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Good Analytics tool for Tracking Customer Data and Reporting
What do you like best about the product?
Increase Your Data Access, Drive Better Business Outcomes through user behaviour and clickstream through product, also we use to understand and verify user-reported bugs on the product.
I use mostly Analyse( User Funnel, Graph and Retention), Define, Dashboard and Reports.
I use mostly Analyse( User Funnel, Graph and Retention), Define, Dashboard and Reports.
What do you dislike about the product?
It does not give user session-level insights and It's feature suggestion to upload bulk user and show their behaviour and give a different type of user-param on that.
What problems is the product solving and how is that benefiting you?
It's helping me to verify:
1. Product business outcome by understanding User
2. Verify user-reported bugs
3. Design Decisions
4. Analyse User data
5. Reporting
6. Checking Impact of design and product change
7. Help to identify the scope of improvement.
8. Creating a dashboard to look at a glance
9. Checking conversion b/w different pages
1. Product business outcome by understanding User
2. Verify user-reported bugs
3. Design Decisions
4. Analyse User data
5. Reporting
6. Checking Impact of design and product change
7. Help to identify the scope of improvement.
8. Creating a dashboard to look at a glance
9. Checking conversion b/w different pages
Recommendations to others considering the product:
A very good tool to take data-oriented decisions in design and product.
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Heap Experience
What do you like best about the product?
Heap is the perfect tool for matching up onsite behaviour with key business metrics. It makes it incredibly easy to track the impact of any changes on site. The retrospective ability to track on-site actions ensures nothing is ever lost from a data tracking perspective.The account team are also really responsive with any issues or queries.
What do you dislike about the product?
The key value from Heap is using the data downstream, it can sometime's be tricky to use the UI.
What problems is the product solving and how is that benefiting you?
We constantly use Heap to track on-site actions and funnels. We're able t quickly understand any changes on site and their impact on conversion metrics.
Super helpful for finding missing details!
What do you like best about the product?
Helps me find mobile numbers and other lead information that can often drop out when transferring to our CRM. New sales that are missing details often I can find what I need using heap.
What do you dislike about the product?
Haven't found anything yet that I dislike
What problems is the product solving and how is that benefiting you?
- Useful for finding missing details
- Useful for policies setup by customers online themselves
- Our CRM often splits out leads over 2 contacts so HEAP helps resolve this so we can connect details
- Useful for policies setup by customers online themselves
- Our CRM often splits out leads over 2 contacts so HEAP helps resolve this so we can connect details
Recommendations to others considering the product:
None that I can think of
Comprehensive, Easy, Intuitive
What do you like best about the product?
Heap captures everything. Everything. Classifying web activity, analyzing, and creating meaningful reports is easier than any other web tool I have ever used.
What do you dislike about the product?
The things that other tools do well (pathing, channel attribution, etc) are not Heap’s strong suit.
What problems is the product solving and how is that benefiting you?
How tests are performing, what activity is leading to conversion (and which deter it), and a host of other ad hoc analyses.
Very helpful in seeing in-app user activity
What do you like best about the product?
Heap is essentially our in-app analytics that give us insight into everything we want to see that our users are doing.
What do you dislike about the product?
For a basic, non-techy user some of the features feel too complicated to dive into.
What problems is the product solving and how is that benefiting you?
We are getting user-level insight into where are users are going inside of our software.
Good for non analysts, a bit of a learning curve for those that can query a db
What do you like best about the product?
I think the thing that I like best is that users can track clicks on DOM elements using a WYSIWIG editor. it's also very easy to create funnel visualizations
What do you dislike about the product?
I personally find it easier to just query our data warehouse when I want to look at user behavior, or how behavior flows during a session. However, I realize that the majority of users who would benefit from an event analytics system like Heap may not have that ability.
What problems is the product solving and how is that benefiting you?
I use heap primarily to dig deeper on click events and to easily create funnel visualizations.
Recommendations to others considering the product:
If you're not already placing event data into a data warehouse and/or have team members who are not comfortable creating complex queries, then I'd definitely choose Heap.
Good analytics service - some reviews not intuitive
What do you like best about the product?
I like the ability to visually define events
What do you dislike about the product?
Can't lump landing pages, at least not intuitively
What problems is the product solving and how is that benefiting you?
Analyzing conversion funnels for CRO problems
Recommendations to others considering the product:
Complement with other analytics tools
Easy Integration - Great Insights
What do you like best about the product?
Integrating heap into our applications is easy, and gives us access to insights we don't have to build ourselves. We personally only use the server side events, but it cuts down on dev time for insights we like to have.
What do you dislike about the product?
Sometimes it can be challenging to get exactly the data you want displayed, but this may be tool unfamiliarity, not a lacking of features.
What problems is the product solving and how is that benefiting you?
Heap helps us track usage easily, and display them quickly.
By sticking to server side events, it also allows us to respect our users privacy, and only report the data, and events we want.
By sticking to server side events, it also allows us to respect our users privacy, and only report the data, and events we want.
Amazing tool - the first analytics tool to implement
What do you like best about the product?
The ability to historially look at how users are interacting with your product without having to set an event is a game-changer.
What do you dislike about the product?
The cost, pricy compared to other analytics platforms.
What problems is the product solving and how is that benefiting you?
Analysing user flow and figuring out where they are dropping off in a funnel.
Recommendations to others considering the product:
If you are about to launch your product, Heap should be the first analytics tool you implement.
Doing the job
What do you like best about the product?
Very easy to set up a couple of dashboards and tag the events you are interested to. No coding skills required.
What do you dislike about the product?
I monitor the same segments through different charts in the same dashboard, but the segment colors are not consistent across the charts...
What problems is the product solving and how is that benefiting you?
Heap helps us monitor the way our users use our product at a glance.
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