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Reviews from AWS Marketplace

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External reviews

1,069 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    james d.

Auryc is one of the best CX platforms for seeing and understanding your customers' true journeys.

  • May 29, 2019
  • Review verified by G2

What do you like best about the product?
With just 1 JS installed in 5 minutes, Auryc's platform returns actionable insights in a centralized location about user engagement, user replays, traffic, UX and the technologies that deliver our front end CX. For a startup like ours in the B2C space, getting our cross-functional teams to all see the same data is extremely valuable. No one debates anymore about why a KPI is flat or declining. Now we can all see it and having the visual and data to prove it sets the team to remedy the issues, not debate. them.
What do you dislike about the product?
We have implemented a one-page hybrid angular JS technology - that masks UTM - Auryc relies on inbound URL and conventional front end tech to track all of the data. It does handle one page hybrid sites too - but the Auryc team was able to find workarounds for all of the issues that our technology presented. In the end we have the data we need - despite the upfront implementation issues we had because of the way we used Angular JS.
What problems is the product solving and how is that benefiting you?
Auryc's User Replays caught major signup problems that let us implement redesign fixes for SignUp, SignIn, How To Videos, Deposit and Purchase screens, Our screens were not working as designed and our users were confused. Auryc let us find non-converting sessions, after watching only 5 of them we understood the problem well enough, confirmed by feedback users were leaving with us via Auryc surveys and responses we were getting from customer service team, to correct the problems immediately.
Recommendations to others considering the product:
Make use of their Slack-based consultative services - extremely helpful. Make sure you get their dashboard as well- it summarizes your daily KPIs

    Abhi J.

A strong experience management tool for agencies

  • May 28, 2019
  • Review verified by G2

What do you like best about the product?
I love the integration with Google Analytics along with 100% of all session replays available.
What do you dislike about the product?
UI is still technically oriented, but something I know the Auyrc team is working on.
What problems is the product solving and how is that benefiting you?
Understanding the customer experience, identifying pain points, and implementing ways to improve B2B marketing conversion.

    Simon C.

Great UX Tool

  • May 28, 2019
  • Review verified by G2

What do you like best about the product?
This tool has been able to identify low to critical bugs that QA does not usually catch on the website. If you've ever received a response along the lines of "Sorry, we are not able to replicate the issue", Auryc will catch that and send all errors on the page to you and your developers so you can patch it up fast.

I've also incorporated this into our contact center, so the customer service agents see exactly what I customer saw when they purchased a product. It's been very helpful to get that level of support to the customer during a service call.
What do you dislike about the product?
No major dislikes with the product. There may be some integrations (i.e. website feedback forms) where your team will have to spend time developing, but support on the Auryc side is there.
What problems is the product solving and how is that benefiting you?
Quick turn around on bug fixes for any post-production monitoring. The team and I watch a few sessions that bounced and we are, within 10 videos, able to catch friction points or critical errors on the website.
Recommendations to others considering the product:
Great CX/UXI tool with applications across Product, Design, QA, and Customer Service.

    Consumer Services

Auryc has been really helpful

  • May 28, 2019
  • Review verified by G2

What do you like best about the product?
Seeing the customer's journey on our site has helped us realized things we could improve on
What do you dislike about the product?
I don't see any downside to it. Although, there are sessions that are missing which Auryc needs to improve on.
What problems is the product solving and how is that benefiting you?
It has really made our investigation easier when a customer tells us a problem while navigating our site. It's difficult to spot a problem if it's intermittent, but with Auryc, you can just replay the customer's session. This results to quick fix of the issue.

    Gitanjali D.

Great tool to understand Product Usage

  • May 28, 2019
  • Review provided by G2

What do you like best about the product?
The ability to understand user behavior on websites through session replays, heatmaps, events and funnels. It gives a great insight to aspects on the site that are working well and those that are not. It helps provide valuable feedback to product developers who are continuously working towards improving the products they build.
What do you dislike about the product?
It would be helpful to have the visibility into the event marking on the site while viewing funnels.
What problems is the product solving and how is that benefiting you?
Understanding user journeys, product usage and gathering insights from the same.

    Lala Z.

Instrumental partner for customer success

  • May 28, 2019
  • Review verified by G2

What do you like best about the product?
What I like best about Auryc are:
- Customer feedback and associated session replay and product analytics that help us understand the customer journey and better refine our product and flow.
- Constantly improving with amazing feature add-ons
- The team is very responsive and actively listen to users
What do you dislike about the product?
Not much dislike but would like to see further improvement on some navigation of the site to make it more intuitive.
What problems is the product solving and how is that benefiting you?
When we started with Auryc three years ago, our goal was to better understand how our customers utilize our product and how we can better improve. It helped us tremendously by collecting and analyzing the customer feedback, reviewing the user journey sessions, and gathering insights of our product's strength and weakness. We were able to make instrumental improvement to critical features that improved the user experience.

    Elisa R.

Excellent product and team is a pleasure to work with

  • May 27, 2019
  • Review verified by G2

What do you like best about the product?
The team at Auryc has consistently gone above and beyond to make our set up and experience perfect on the Auryc platform. We grew and learned so much thanks to their insights and data. We couldn't recommend it more to any ecommerce owner
What do you dislike about the product?
No cons. We found that the way insights are presented outweighs any potential cons of having to consult one more tool
What problems is the product solving and how is that benefiting you?
Analytics made easy

    sofia c.

It is a great tool for analysis

  • May 14, 2019
  • Review provided by G2

What do you like best about the product?
its configuration is quite simple and practical because almost all the management of the tool is automatic which greatly simplifies the work and effort involved in using this software, I like that it allows you to extract different data in a very useful way
What do you dislike about the product?
Its learning curve can be quite complex to handle, since the system can be very confusing when you do not have any knowledge about it, but after a few days managing the tool becomes a little more understandable and practical
What problems is the product solving and how is that benefiting you?

is a very practical tool that allows you to develop different analyzes, thus simplifying its use and management

    Majd M.

It was dark before Auryc

  • May 13, 2019
  • Review verified by G2

What do you like best about the product?
Aside from how powerful this tool is and how intuitive and user-friendly I find it, I love the partnership and the professional help they provide. It is never awkward to request anything and they always go above and beyond.

I used their the funnels and the tracking to get insight into feature success and I find it easier to use than adobe analytics.
What do you dislike about the product?
I think if there was a way to create some kind of home dashboard that we can customize to show key data at a glance that would be great. Aside from that, I am still learning about all this tool can do.
What problems is the product solving and how is that benefiting you?
I am a product manager here at 4wp.com and Auryc helps me measure and make educated decisions in the direction of our features and even UX. We also use Auryc for our feedback and we are able to understand exactly what is going on with our customers.
Recommendations to others considering the product:
All you have to do is have them demo their product to you and I am sure that they will answer all your questions and exceed expectations

    Computer Software

Good Software we aren't using to its full potential

  • May 13, 2019
  • Review provided by G2

What do you like best about the product?
tracking users, actions, sessions, etc.
useful tool to track and analyze
What do you dislike about the product?
Many trackable metrics aren't being tracked through Heap currently. I'm not sure if this is a gap in their capabilities or if this is due to our setting it up incorrectly
What problems is the product solving and how is that benefiting you?
Seeing user logins, search, each session, actions, etc.
Can do tailored outreach based on their search actions

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