What do you like best about the product?

Moveworks has recently introduced several valuable features and improvements that enhance the employee experience and business efficiency. The platform now utilizes advanced conversational AI for proactive suggestions, meaning it can anticipate employee needs and offer highly relevant prompts automatically, going beyond simple question answering. There are substantial upgrades to the natural language understanding and contextualization engine, which ensures that even complex or obscure queries are resolved quickly and with accurate context, reducing frustration for new employees and eliminating lengthy manual escalations.

What do you dislike about the product?

Risk for Non-ServiceNow Shops: Customers and analysts are "worried if the Workday, Salesforce integrations will work or not" in the long term. There is a significant risk that Moveworks will be optimized for the ServiceNow ecosystem, leaving customers who use competing platforms (like Jira, Freshservice, etc.) behind.

Innovation vs. Integration: Competitors and analysts predict that Moveworks' "speed will decelerate" as its teams are forced to focus on the massive technical challenge of integrating into the ServiceNow platform rather than on new, independent features.

What problems is the product solving and how is that benefiting you?

I tried using Moveworks for onboarding of an employee. So whenenver a new employee joins a company, he/she is required to uderstand a lot of basic things about a company, for which usually we organise the knowledge transfre sessions. As I was low on manpower, I tried exploring other tools around which could be capable of solving these kind of problems. But As I went forward with exploring the tools, I came to know that it will require a lot of training time before it can become reliable. So Moveworks is good with hard-deterministic problems, but I think it need a lot of improvement before it can take up large conversations.