Great way to provide self service to your customers
What do you like best about the product?
I like the level of support they give us and how they partner with us to improve the product. My favorite features are the ticket triage and communications features of Nexthink.
What do you dislike about the product?
If you already have a good way of deploying software, password changes, or locked accounts you will not get the full value of the product. It does take a lot of fine tuning and work to make sure it presents the correct Knowledgebase articles.
What problems is the product solving and how is that benefiting you?
We use Moveworks to help triaging tickets, password reset, account unlocks, and self-service help with our bot. The triage aspect and assignment of tickets is probably the most valuable of the processes we use at this point, but we expect to use more features over time.