Moveworks
MoveworksReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
46 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Transforming IT Support Through AI Automation
What do you like best about the product?
Moveworks is distinguished by the way it applies powerful AI to the automation of IT support and employee issue resolution through its chatbot. Among the impressive components are natural language processing (NLP) capabilities which facilitate smooth communications leading to fast solutions to general IT issues. Equally solid is the connection between different corporate systems hence making it easy for workers to comprehend everything involved thereby putting one or two together without wasting much time. In addition, as you keep working together with moveworks, it keeps learning thus becoming more accurate in its responses each day
What do you dislike about the product?
Although Moveworks has several advantages, its performance can be poor in some rare or highly intricate instances that are beyond its scope. This can however be time-consuming due to the intervention of a human that might be necessary at some point when these issues occur.. This also implies that setting up the system initially alongside customizing and adapting it could take long hours because one has to pay careful attention so that the software serves their organization-specific demands.
What problems is the product solving and how is that benefiting you?
Moveworks platform makes employees more efficient by helping them to resolve more issues quickly, summarizing work interruptions for employees. Also, by implementing such a system as Moveworks, it is possible to concentrate development forces on complicated strategic tasks instead of routine things within IT support teams. Due to the enhancements, Moveworks can actually improve the ability of a company to introduce new ideas. It is important that Moveworks can grow together with the company pages, being able to handle more and more IT support requests.
Revolutionizing Workplace Efficiency with Moveworks
What do you like best about the product?
What sets Moveworks apart from its competitors is the way its AI-powered solution can automate IT Support workloads like never before. It has an operant interface, as well as an integration factor with other systems which greatly decrease resolution time since employees can solely attend to their core duties without worrying about technical issues. The response and natural conversation put in enable easy interaction with the bot to achieve set objectives without long and complicated processes that make productivity low.
What do you dislike about the product?
However, the tools that have been provided by Moveworks are very effective most of the time, though occasionally, there are scenarios where overly complex or rare IT issues need to be solved with the help of people directly. Moreover, the initial configuration and further individual adjustments can sometimes be too time-consuming and often presuppose a profound understanding of the platform on hand and, besides, the company’s existing IT environment. Although, there are little drawbacks which are as follows - Nonetheless, these slight disadvantages cannot negate the numerous advantages offered by the tool.
What problems is the product solving and how is that benefiting you?
Moveworks is solving several critical problems for our IT department:Moveworks is solving several critical problems for our IT department:
1. Automating Routine IT Support Tasks: An example of what Moveworks does is fielding basic and recurring support requests including password resets, access number requests, and other similar cases. By automating these repetitive tasks, the burden on the IT support team is removed, freeing them to perform better and more useful duties.
2. Reducing Resolution Times: Using artificial intelligence and natural language processing, Moveworks addresses employee queries and delivers timely and relevant responses quickly, compared to conventional means of addressing such complaints. This is beneficial for the employees as they get a chance to discontinue and resume their work quickly.
3. Enhancing IT Support Efficiency: This way, it helps to ensure that support tickets are being processed correctly through strong integration with existing IT systems, which is an attractive aspect of Moveworks. I also realized that the real-time data and analytics that are given gives an opportunity to know the performance of the different systems and areas of the platform that require changes.
4. Improving User Experience: With its conversational AI interface, the Moveworks tool has a high potential of being employed by the employees due to the lack of frustrations that characterize usage of other systems to accomplish the same. This avoids the need to overly rely on IT specialists or technical support and at the same time improves the overall impression of the application and offers a more independent working force.
Altogether, we are revolutionizing our IT support by introducing a number of built-in features that automate the processes, make them faster and enhance the end-user experience with Moveworks. This not only aids the IT department by cutting down on intensity and investing in greater capabilities, but also boosts organizational efficiency.
1. Automating Routine IT Support Tasks: An example of what Moveworks does is fielding basic and recurring support requests including password resets, access number requests, and other similar cases. By automating these repetitive tasks, the burden on the IT support team is removed, freeing them to perform better and more useful duties.
2. Reducing Resolution Times: Using artificial intelligence and natural language processing, Moveworks addresses employee queries and delivers timely and relevant responses quickly, compared to conventional means of addressing such complaints. This is beneficial for the employees as they get a chance to discontinue and resume their work quickly.
3. Enhancing IT Support Efficiency: This way, it helps to ensure that support tickets are being processed correctly through strong integration with existing IT systems, which is an attractive aspect of Moveworks. I also realized that the real-time data and analytics that are given gives an opportunity to know the performance of the different systems and areas of the platform that require changes.
4. Improving User Experience: With its conversational AI interface, the Moveworks tool has a high potential of being employed by the employees due to the lack of frustrations that characterize usage of other systems to accomplish the same. This avoids the need to overly rely on IT specialists or technical support and at the same time improves the overall impression of the application and offers a more independent working force.
Altogether, we are revolutionizing our IT support by introducing a number of built-in features that automate the processes, make them faster and enhance the end-user experience with Moveworks. This not only aids the IT department by cutting down on intensity and investing in greater capabilities, but also boosts organizational efficiency.
AI platform ...that makes life easy
What do you like best about the product?
Search for information tool -- gives the best and highly efficient results
What do you dislike about the product?
Not really anything to dislike about this
What problems is the product solving and how is that benefiting you?
It gives good candidate results and help to analyse the market cap
MoveWork - A Smart AI copilot
What do you like best about the product?
Recently I got time to explore Movework AI Copilot and explore it's features, Being a AI developer, It was pleasant to see how Movework automate required day to day task related to IT support and other enablement function, Very well.
They have created a all in one place solution, which can easily adopt by not technical organisation as well with less to no devlopment requirements.
They have created a all in one place solution, which can easily adopt by not technical organisation as well with less to no devlopment requirements.
What do you dislike about the product?
Restriction in major customisation in functionality is something I saw challenging. But that is something we can work with MoveWork to see workarounds.
What problems is the product solving and how is that benefiting you?
It's one Stop solutions for IT support and helpdesk
An AI bot that seriously saves your team time and aggravation
What do you like best about the product?
The best part of the experience with Moveworks is working with their Customer Success team. They do what it takes to ensure success.
What do you dislike about the product?
We have been using Moveworks for almost a year now and there is nothing to dislike. The team and the product are awesome
What problems is the product solving and how is that benefiting you?
Our bot, Laika, provides a service to our employees that is both instant and wide-ranging in it's ability. Approvals, app assignments, password resets, all done
Wonderful Support team
What do you like best about the product?
We have had two customer success engineers who have both been wonderful. Their team takes the time to learn about our organization and the team members involved with our Moveworks Deployment. I look forward to our bi-weeekly meetings.
In addition to their wonderful team, the platform has allowed us to grow our knowledge base and understand our knowledge gaps.
In addition to their wonderful team, the platform has allowed us to grow our knowledge base and understand our knowledge gaps.
What do you dislike about the product?
Sometimes the technical support can be slow to respond. Otherwise, we have been extremely happy with their service.
What problems is the product solving and how is that benefiting you?
We have drastically improved our knowledge management, and reduced our Tier 1 technical support workload.
Efficient User Experience
What do you like best about the product?
Advanced technology and commitment towards
What do you dislike about the product?
Feature delivery and customer engagement
What problems is the product solving and how is that benefiting you?
Providing one-stop solution for employees to find out what they want without reaching out to multiple teams.
Great way to provide self service to your customers
What do you like best about the product?
I like the level of support they give us and how they partner with us to improve the product. My favorite features are the ticket triage and communications features of Nexthink.
What do you dislike about the product?
If you already have a good way of deploying software, password changes, or locked accounts you will not get the full value of the product. It does take a lot of fine tuning and work to make sure it presents the correct Knowledgebase articles.
What problems is the product solving and how is that benefiting you?
We use Moveworks to help triaging tickets, password reset, account unlocks, and self-service help with our bot. The triage aspect and assignment of tickets is probably the most valuable of the processes we use at this point, but we expect to use more features over time.
My Moveworks experience!
What do you like best about the product?
Moveworks made our organizations adoption of AI achievable in a short period of time and the ROI was instantly evident. Since we launched our bot, Herbie, in late 2019 we continue to shatter our goals as we leverage more of Moveworks functionalities delighting our customers.
What do you dislike about the product?
Moveworks is growing fast and at times you can see their strain on resources. For me I have seen this with delayed followups on issues we may be experiencing. The upside to this is that they are addressing these issues and they are always looking for feedback to improve their support services.
What problems is the product solving and how is that benefiting you?
Where do I begin? We are using the platform for IT knowledge resolutions, as well as finance, and legal. This has dramatically lowered our MTTR and offloaded repeatable issues from our level 1 agents allowing them to have more engaging interactions with our customers. We also have proactive notifications around password expirations, lockouts that have helped keep our customers productive.
The messaging platform has allowed us to create more engaging communications that have increased our view rates.
The messaging platform has allowed us to create more engaging communications that have increased our view rates.
AilI for All In
What do you like best about the product?
Moveworks is really the only plug n play. They are a no code low code Chat AI provider. Always s innovating and bringing cutting edge AI to the market
What do you dislike about the product?
Moveworks is a la carte. Each new offering is an added SKU
What problems is the product solving and how is that benefiting you?
Getting quick self service support for the enterprise. Allows for automation and reskilling existing staff
showing 11 - 20