Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Impactful virtual chat product
What do you like best about the product?
AgentAsk (our internal brand for Moveworks) resolved 4,800 IT-related incidents in the month of May alone, saving end-user and service desk agent time in the process; We’ve been co-innovating with the Moveworks team on new use cases to further increase impact.
What do you dislike about the product?
No dislikes, looking to move faster with our focus on improving all first-contact experiences through process and technology advancements and Moveworks is a centerpiece for this initiative!
What problems is the product solving and how is that benefiting you?
Assisting in the reduction of L1 service desk members through the use of automating IT incidents. Expanding the product into areas like HR and deploying additional use cases through the Moveworks API.
- Leave a Comment |
- Mark review as helpful
Great solution for the busy businessman!
What do you like best about the product?
I really love how easy it is to solve my problems all though Slack and have tickets automatically created and updated
What do you dislike about the product?
I usually have to be connected to an agent, but it's still pretty seamless
What problems is the product solving and how is that benefiting you?
Helps me solve IT related issues faster
Great partnership with the Moveworks team!
What do you like best about the product?
The product is one of the best I have used with the natural language processing deep learning focus. That coupled with the strength in the partnership throughout the course of our relationship has led to enabling us to achieve our results of 51% of all tickets being resolved by the BOT. From and end-user experience we get high praise. In addition by freeing up needed resources to focus on more complex issues, we improved our scalability, SLA's and first-call resolution rates. I have used several other BOT's in my past and this is by far the easiest and the most successful BOT I have seen both internal to IT and for our end-users.
What do you dislike about the product?
Really no downsides other than the incremental cost but that is more than offset by reductions in help desk efficiencies. I would say you need to be committed to working and continuously improving the connections, the knowledge articles and the increasing the functionality to achieve the results.
What problems is the product solving and how is that benefiting you?
Extending the BOT to address new business areas outside of IT and becoming a true multi-functioning service BOT will allow us to further improve the productivity across the company for multiple types of needs. This along with the continuous improvement approach of the Moveworks team results in increased value.
Recommendations to others considering the product:
Don't just look at cost look at value and opportunity
Excellent product and Customer Success Support
What do you like best about the product?
In a short period, the tool has been able to improve our MTTR and can do the work of one full-time analyst. The customer success team is outstanding job supporting out goals.
What do you dislike about the product?
I would like to see an online move works community than can be used to support and share ideas.
What problems is the product solving and how is that benefiting you?
The Moveworks product is reducing MTTR, enhancing the end-user experience and allowing our Service Desk team to focus on other ITprojects.
Recommendations to others considering the product:
an Online users community would be very useful/
Moveworks Moves our Help Desk Forward
What do you like best about the product?
Moveworks helps our users not lock out their accounts by proactively sending reminders it's time to reset passwords.
What do you dislike about the product?
We dislike that we didn't implement the language options sooner. Now Moveworks has Spanish and several other languages available for users to ask the questions in the language they are more comfortable using.
What problems is the product solving and how is that benefiting you?
Moveworks will answer users questions and provide Knowledge base articles that a person can further explore. Also, Moveworks allows targeted communications that can go out by region, specific users or all employees.
Great chat bot, increases efficiency while reducing workload.
What do you like best about the product?
The team helping us implement and fine tune this has been really great. We've had a number of questions along the way and getting all the details sorted would have been chaos without their assistance. They've provided tips and tricks, helps us make business decision changes to better improve accuracy, and have been nothing but helpful.
What do you dislike about the product?
There are some limitations around where the data can be sourced for our own self hosted articles. We've sort of hit a plateau on growth which will require a large manual effort to be able to continue to increase what else the AI can handle.
What problems is the product solving and how is that benefiting you?
Moveworks is handling IT service desk type requests. It has been implemented via Slack and is now fielding most of the requests as they come in to see if it can help with things like resetting passwords, DLs, access requests, MFA resets and more. I love that its helping us scale our IT services team without needing to continually just increase headcounts.
Recommendations to others considering the product:
There's a certain level of effort you, as a company, have to be willing to commit to. If you're willing to commit to that, moveworks will also commit on their end to ensure you have a great product. Its efficient, flexible, and works pretty great. The team supporting us is fantastic. They help make everything function while making sure we understand the what, why, and how part of it.
Great Service to Streamline Requests
What do you like best about the product?
Moveworks has helped us streamline all support functions. From inquiring about an IT ticket status, to quickly updating a request, all via Slack.
It has been a real help for our team.
It has been a real help for our team.
What do you dislike about the product?
Nothing I can think of, the system has been extremely helpful.
What problems is the product solving and how is that benefiting you?
IT Support
HR help
HR help
Thanks, Moveworks!
What do you like best about the product?
Great support team! Very knowledgeable and helpful.
What do you dislike about the product?
MW offers great insight on Bot Optimization but I wish they had better writers on their team.
What problems is the product solving and how is that benefiting you?
We are all about self service!! Love that it even helps to fill out Forms/tickets.
Pretty useful product, helps save time across the company
What do you like best about the product?
As an engineer, it's saved me quite a bit of time having to manually file tickets for issues that either have existing documentation or for things that can be easily automated. It also improves the time to resolution for our IT team by alleviating the number of tickets they need to manually respond to. I also like that I can get instant responses and feedback from the tool.
What do you dislike about the product?
It doesn't always understand the intent of a question perfectly. I've sometimes asked questions about how to perform a certain process, and it returns a generic answer which isn't very helpful for my query. In these cases, though, I'm still able to redirect the ticket to our IT team to have them help out.
What problems is the product solving and how is that benefiting you?
Moveworks helps significantly reduce the operational burden on our IT team, which is often swamped with different requests, many which are tedious to answer over and over. Furthermore, it also makes the lives of engineers and other people within the org a bit easier by speeding up the time for response. Many requests are just needing to get approval from various parties, and Moveworks helps organize and automate all of this manual work.
Compelling ROI-- modernizing how employee support is delivered
What do you like best about the product?
Reduces toil on support desk staff by triaging and connecting employees to the knowledge and actions needed to resolve requests automously
What do you dislike about the product?
It is hard to find issues with the platform. It is not a drop-in and-go solution. You get what you put in so investment in faq's and automation is needed. The MW team will partner with you and support a successful implementation.
What problems is the product solving and how is that benefiting you?
Resolves common issues in minutes vs. days. Automates provisioning of SaaS applications. Reduces services desk toil allowing team members to move up the value chain.
showing 21 - 30