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Moveworks automation makes my tiny helpdesk work
What do you like best about the product?
Moveworks integrates with our ticketing system and our chat system. This way it is present in the areas where our users reach out to us. There aren't any other chatbots, or automatic ticket bots that have this level of customization but intelligence.
What do you dislike about the product?
Quarterly data was gathered from movework's own tableau instance. The data points were sort of decided for me and are difficult to gather quickly and for specific dates that I'd like.
What problems is the product solving and how is that benefiting you?
We have a very small service desk and stand against an unending tide of tickets and questions. Our moveworks slack bot, along with proper knowledgebase creation, handles an enormous amount of tickets.
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Made my onboarding experience great
What do you like best about the product?
One stop shop for all my IT issues. Natural language interface.
What do you dislike about the product?
It didn't work really well for a specific use case (employment verification letter) that was linked to workday
What problems is the product solving and how is that benefiting you?
Employee onboarding when IT requests volume for the new hire is highest is the best value. But it also becomes a natural place for follow on requests
Recommendations to others considering the product:
High value in terms of employee experience and productivity
Support made Simple!
What do you like best about the product?
The ability to integrate into a multitude of different types of Applications, creating reactive and proactive use cases
What do you dislike about the product?
Metrics Portal needs more impact metrics to help with additional deep dives in areas not clearly visible in the environment.
What problems is the product solving and how is that benefiting you?
Reducing the dependency on our ServiceDesk. With the capabilities introduced, we're able to cut tickets by almost 50% and streamline approvals from days to minutes
Best In Class, Have never seen a tool do this much to improve SLA's and User Experience
What do you like best about the product?
The high percentage of tickets it's able to automate 100% I love that it gives my Team the time to work on projects, instead of simple, repetitive tasks. I can list a lot of things that I like about it, but this would be #1.
What do you dislike about the product?
I can't say that I dislike anything right now. Maybe I'm a bit impatient in that I feel that we've only begun to tap the potential that this tool has. The API capability just rolled out, and native app integrations are newer to the roadmap. But honestly, the speed with which they've deployed specific "asks" for us up to now... I expect that a more fleshed out offering in this category will be here within the year.
What problems is the product solving and how is that benefiting you?
- Full Automation of tickets (start to finish)
- Compliant Ticket workflows completely automated (required approvals automatically integrated into ticket request workflows)
- Automating password/MFA resets (securely, with additional authentication required)
- Proactive security communications/measures to protect end-users and maintain compliance (bot has the ability to sync with SIEM and advise on not-approved software, as well as automate removal of undesired software, if end-user approves, via MDM)
- Serve as Q&A info resource across multiple departments for employee questions, to free up more time for project/OKR-related work
- PTO requests/approvals without having to leave Slack and navigate our clunky HRIS interface
- Compliant Ticket workflows completely automated (required approvals automatically integrated into ticket request workflows)
- Automating password/MFA resets (securely, with additional authentication required)
- Proactive security communications/measures to protect end-users and maintain compliance (bot has the ability to sync with SIEM and advise on not-approved software, as well as automate removal of undesired software, if end-user approves, via MDM)
- Serve as Q&A info resource across multiple departments for employee questions, to free up more time for project/OKR-related work
- PTO requests/approvals without having to leave Slack and navigate our clunky HRIS interface
Recommendations to others considering the product:
Best in class. Be sure you've defined your internal app access approval requests to max its utility.
Great tool for automatically resolving mundane IT tasks
What do you like best about the product?
Moveworks Bot does a great job of automatically resolving IT tasks such as access requests, unlocking accounts, finding the right answer to questions based on KB articles etc. It has substantially reduced the burden on our support team, with a significant portion of the tickets now resolved automatically! The new communications module is also awesome, where we can easily schedule and send custom notifications to anyone in the company.
What do you dislike about the product?
The new API is very handy. One thing that I would like to see implemented is for the API to also return failure messages. At this point, we don't have a way to know if any of the API calls failed, other than reaching out to our Customer Success team and they pulling out a report to let us know of any failures(for e.g. sending Slack messages to multiple users in the company based on a workflow). Due to this, there is a manual component in our workflows using the Moveworks API, which I dislike.
What problems is the product solving and how is that benefiting you?
Solving a lot of the common end-user IT issues autonomously.
Reducing the burden on the IT support team.
Drastically reducing the time to resolve user tickets.
Reducing the burden on the IT support team.
Drastically reducing the time to resolve user tickets.
Arti much more natural
What do you like best about the product?
Arti being used within Slack is a much natural experience when making requests of support.
What do you dislike about the product?
So far so good. More time is needed with the tool.
What problems is the product solving and how is that benefiting you?
As an end user I use Arti for support requess. Biggest benefit so far is quicker efficient question and answer with support.
Moveworks Review
What do you like best about the product?
- Features
- UI
- Scalability and community support
- UI
- Scalability and community support
What do you dislike about the product?
- Nothing comes to my mind as of now as negative
What problems is the product solving and how is that benefiting you?
Its AI helps save time by a large margin by solving employees' issues automatically.
The biggest benefit is that, employees are really happy and satisfied with it
The biggest benefit is that, employees are really happy and satisfied with it
Overall a nice tool to improve user experience
What do you like best about the product?
Integration with Slack, easy to use. Some of the functionalities of the tool have helped with diflection.
What do you dislike about the product?
Tool limitation with integration with other tools. NLP functionality is not great.
What problems is the product solving and how is that benefiting you?
Serving KBs has helped with ticket diflection. Easy approvals through the bot.
Recommendations to others considering the product:
Easy to use tool that will help deflect the
A Chatbot Solution That Actually Helps
What do you like best about the product?
Our chatbot is seamlessly integrated with our Microsoft Teams tenant leading to quick user adoption, ease of use, and a single effective communication channel instead of an overload of email notifications. Our users can easily get the answers they need 24/7/365.
What do you dislike about the product?
Nothing comes to mind as a dislike. However, with all software adoptions, some roadblocks and hiccups have to be overcome or accepted and move on. Improvement for us would be figuring out how our users can provide images in their chat sessions that get attached to the ticket in our ITSM software.
What problems is the product solving and how is that benefiting you?
The chatbot has increased our support availability to 24/7/365. Our users now have a resource they can use whenever they need it and wherever they are without worrying about bothering IT.
Love the Slackbot integration
What do you like best about the product?
I really enjoy the chatbot feature which is integrated with Slack at my company. I am able to easily open IT cases when I have an issue arise. Moveworks also reminds me automatically when I need to make IT updates (eg. change password) and walks me through the appropriate steps to accomplish said task.
What do you dislike about the product?
Moveworks provides me with the IT support I need in an instant. This tool provides assistance and handles many different issues I run into such as updating software and troubleshooting my device.
What problems is the product solving and how is that benefiting you?
I am able to focus on what matters to my business (selling to customers) vs dealing with IT issues as Movemorks handles tasks in an automated fashion. While the bot is automated, it personalizes messages based on my cases and my current IT needs.
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