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Moveworks

Moveworks

Reviews from AWS customer

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External reviews

46 reviews
from and

External reviews are not included in the AWS star rating for the product.

    Information Technology and Services

Great Service to Streamline Requests

  • June 01, 2022
  • Review provided by G2

What do you like best about the product?
Moveworks has helped us streamline all support functions. From inquiring about an IT ticket status, to quickly updating a request, all via Slack.

It has been a real help for our team.
What do you dislike about the product?
Nothing I can think of, the system has been extremely helpful.
What problems is the product solving and how is that benefiting you?
IT Support
HR help

    Information Technology and Services

Thanks, Moveworks!

  • May 31, 2022
  • Review provided by G2

What do you like best about the product?
Great support team! Very knowledgeable and helpful.
What do you dislike about the product?
MW offers great insight on Bot Optimization but I wish they had better writers on their team.
What problems is the product solving and how is that benefiting you?
We are all about self service!! Love that it even helps to fill out Forms/tickets.

    Information Technology and Services

Pretty useful product, helps save time across the company

  • May 25, 2022
  • Review provided by G2

What do you like best about the product?
As an engineer, it's saved me quite a bit of time having to manually file tickets for issues that either have existing documentation or for things that can be easily automated. It also improves the time to resolution for our IT team by alleviating the number of tickets they need to manually respond to. I also like that I can get instant responses and feedback from the tool.
What do you dislike about the product?
It doesn't always understand the intent of a question perfectly. I've sometimes asked questions about how to perform a certain process, and it returns a generic answer which isn't very helpful for my query. In these cases, though, I'm still able to redirect the ticket to our IT team to have them help out.
What problems is the product solving and how is that benefiting you?
Moveworks helps significantly reduce the operational burden on our IT team, which is often swamped with different requests, many which are tedious to answer over and over. Furthermore, it also makes the lives of engineers and other people within the org a bit easier by speeding up the time for response. Many requests are just needing to get approval from various parties, and Moveworks helps organize and automate all of this manual work.

    Information Technology and Services

Lamabot very helpful

  • May 24, 2022
  • Review provided by G2

What do you like best about the product?
Easy way to submit and track IT tickets.
What do you dislike about the product?
na nothing to report. it works when i need it to work
What problems is the product solving and how is that benefiting you?
Fast resolutions to IT issues
Recommendations to others considering the product:
na

    Omar O.

Compelling ROI-- modernizing how employee support is delivered

  • May 24, 2022
  • Review provided by G2

What do you like best about the product?
Reduces toil on support desk staff by triaging and connecting employees to the knowledge and actions needed to resolve requests automously
What do you dislike about the product?
It is hard to find issues with the platform. It is not a drop-in and-go solution. You get what you put in so investment in faq's and automation is needed. The MW team will partner with you and support a successful implementation.
What problems is the product solving and how is that benefiting you?
Resolves common issues in minutes vs. days. Automates provisioning of SaaS applications. Reduces services desk toil allowing team members to move up the value chain.

    Issey A.

Moveworks automation makes my tiny helpdesk work

  • May 23, 2022
  • Review provided by G2

What do you like best about the product?
Moveworks integrates with our ticketing system and our chat system. This way it is present in the areas where our users reach out to us. There aren't any other chatbots, or automatic ticket bots that have this level of customization but intelligence.
What do you dislike about the product?
Quarterly data was gathered from movework's own tableau instance. The data points were sort of decided for me and are difficult to gather quickly and for specific dates that I'd like.
What problems is the product solving and how is that benefiting you?
We have a very small service desk and stand against an unending tide of tickets and questions. Our moveworks slack bot, along with proper knowledgebase creation, handles an enormous amount of tickets.

    Suresh J.

Made my onboarding experience great

  • May 23, 2022
  • Review provided by G2

What do you like best about the product?
One stop shop for all my IT issues. Natural language interface.
What do you dislike about the product?
It didn't work really well for a specific use case (employment verification letter) that was linked to workday
What problems is the product solving and how is that benefiting you?
Employee onboarding when IT requests volume for the new hire is highest is the best value. But it also becomes a natural place for follow on requests
Recommendations to others considering the product:
High value in terms of employee experience and productivity

    Information Technology and Services

Support made Simple!

  • May 23, 2022
  • Review provided by G2

What do you like best about the product?
The ability to integrate into a multitude of different types of Applications, creating reactive and proactive use cases
What do you dislike about the product?
Metrics Portal needs more impact metrics to help with additional deep dives in areas not clearly visible in the environment.
What problems is the product solving and how is that benefiting you?
Reducing the dependency on our ServiceDesk. With the capabilities introduced, we're able to cut tickets by almost 50% and streamline approvals from days to minutes

    Alex R.

Best In Class, Have never seen a tool do this much to improve SLA's and User Experience

  • May 23, 2022
  • Review provided by G2

What do you like best about the product?
The high percentage of tickets it's able to automate 100% I love that it gives my Team the time to work on projects, instead of simple, repetitive tasks. I can list a lot of things that I like about it, but this would be #1.
What do you dislike about the product?
I can't say that I dislike anything right now. Maybe I'm a bit impatient in that I feel that we've only begun to tap the potential that this tool has. The API capability just rolled out, and native app integrations are newer to the roadmap. But honestly, the speed with which they've deployed specific "asks" for us up to now... I expect that a more fleshed out offering in this category will be here within the year.
What problems is the product solving and how is that benefiting you?
- Full Automation of tickets (start to finish)
- Compliant Ticket workflows completely automated (required approvals automatically integrated into ticket request workflows)
- Automating password/MFA resets (securely, with additional authentication required)
- Proactive security communications/measures to protect end-users and maintain compliance (bot has the ability to sync with SIEM and advise on not-approved software, as well as automate removal of undesired software, if end-user approves, via MDM)
- Serve as Q&A info resource across multiple departments for employee questions, to free up more time for project/OKR-related work
- PTO requests/approvals without having to leave Slack and navigate our clunky HRIS interface
Recommendations to others considering the product:
Best in class. Be sure you've defined your internal app access approval requests to max its utility.

    Srini S.

Great tool for automatically resolving mundane IT tasks

  • May 20, 2022
  • Review provided by G2

What do you like best about the product?
Moveworks Bot does a great job of automatically resolving IT tasks such as access requests, unlocking accounts, finding the right answer to questions based on KB articles etc. It has substantially reduced the burden on our support team, with a significant portion of the tickets now resolved automatically! The new communications module is also awesome, where we can easily schedule and send custom notifications to anyone in the company.
What do you dislike about the product?
The new API is very handy. One thing that I would like to see implemented is for the API to also return failure messages. At this point, we don't have a way to know if any of the API calls failed, other than reaching out to our Customer Success team and they pulling out a report to let us know of any failures(for e.g. sending Slack messages to multiple users in the company based on a workflow). Due to this, there is a manual component in our workflows using the Moveworks API, which I dislike.
What problems is the product solving and how is that benefiting you?
Solving a lot of the common end-user IT issues autonomously.
Reducing the burden on the IT support team.
Drastically reducing the time to resolve user tickets.

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