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Moveworks

Moveworks

Reviews from AWS customer

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External reviews

46 reviews
from and

External reviews are not included in the AWS star rating for the product.

    Computer Software

Arti much more natural

  • May 20, 2022
  • Review provided by G2

What do you like best about the product?
Arti being used within Slack is a much natural experience when making requests of support.
What do you dislike about the product?
So far so good. More time is needed with the tool.
What problems is the product solving and how is that benefiting you?
As an end user I use Arti for support requess. Biggest benefit so far is quicker efficient question and answer with support.

    Sanket M.

Moveworks Review

  • May 10, 2022
  • Review provided by G2

What do you like best about the product?
- Features
- UI
- Scalability and community support
What do you dislike about the product?
- Nothing comes to my mind as of now as negative
What problems is the product solving and how is that benefiting you?
Its AI helps save time by a large margin by solving employees' issues automatically.
The biggest benefit is that, employees are really happy and satisfied with it

    Roy P.

Overall a nice tool to improve user experience

  • May 10, 2022
  • Review provided by G2

What do you like best about the product?
Integration with Slack, easy to use. Some of the functionalities of the tool have helped with diflection.
What do you dislike about the product?
Tool limitation with integration with other tools. NLP functionality is not great.
What problems is the product solving and how is that benefiting you?
Serving KBs has helped with ticket diflection. Easy approvals through the bot.
Recommendations to others considering the product:
Easy to use tool that will help deflect the

    Brad B.

A Chatbot Solution That Actually Helps

  • May 05, 2022
  • Review provided by G2

What do you like best about the product?
Our chatbot is seamlessly integrated with our Microsoft Teams tenant leading to quick user adoption, ease of use, and a single effective communication channel instead of an overload of email notifications. Our users can easily get the answers they need 24/7/365.
What do you dislike about the product?
Nothing comes to mind as a dislike. However, with all software adoptions, some roadblocks and hiccups have to be overcome or accepted and move on. Improvement for us would be figuring out how our users can provide images in their chat sessions that get attached to the ticket in our ITSM software.
What problems is the product solving and how is that benefiting you?
The chatbot has increased our support availability to 24/7/365. Our users now have a resource they can use whenever they need it and wherever they are without worrying about bothering IT.

    Carrie M.

Love the Slackbot integration

  • May 04, 2022
  • Review provided by G2

What do you like best about the product?
I really enjoy the chatbot feature which is integrated with Slack at my company. I am able to easily open IT cases when I have an issue arise. Moveworks also reminds me automatically when I need to make IT updates (eg. change password) and walks me through the appropriate steps to accomplish said task.
What do you dislike about the product?
Moveworks provides me with the IT support I need in an instant. This tool provides assistance and handles many different issues I run into such as updating software and troubleshooting my device.
What problems is the product solving and how is that benefiting you?
I am able to focus on what matters to my business (selling to customers) vs dealing with IT issues as Movemorks handles tasks in an automated fashion. While the bot is automated, it personalizes messages based on my cases and my current IT needs.

    Anisha D.

Excellent tool to resolve IT issues!

  • February 01, 2022
  • Review provided by G2

What do you like best about the product?
The automation that the Bot provides is simply the best- time-saving, cost-saving, clean and neat!
What do you dislike about the product?
Nothing to dislike, simply the best! I know the APIs have just been introduced, and I am looking forward to using them in our automation.
What problems is the product solving and how is that benefiting you?
Automated replies on Slack channels, automated periodic notifications- which help solve most of the IT issues!

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