What do you like best about the product?

I am currently working as Salesforce Administrator in an organization named Whitehatjr, and we also have a part of our project to take care of the Internal helpdesk team, which also includes assistance and troubleshooting for Talkdesk, including with other service providers like Exotel, salesken, AWS connect and of course talkdesk, I must say talkdesk stands out to be best and most convenient and easy to troubleshoot consider it has a wide variety of support and implementations

What do you dislike about the product?

There is not much to point out. However, the only suggestion would be to increase the browser's support when it comes to callbar extension support, ofcourse chrome is the preferred browser for many users. But many users still prefer to use safe and secure browsers these days, like Brave, or feature-rich browsers like opera's GX browser etc.

What problems is the product solving and how is that benefiting you?

I am currently working as Salesforce Administrator in an organization named Whitehatjr, and we also have a part of our project to take care of the Internal helpdesk team, which also includes assistance and troubleshooting for Talkdesk, including other service providers like Exotel, salesken, AWS connect and of course talkdesk, I must say talkdesk stands out to be best and most convenient and easy to troubleshoot consider it has a wide variety of support and implementations like having cross-platform application, and extensions for multiple browsers making it flexible and convenient to use.