Best phone system
What do you like best about the product?
Easy to use and easy to train others how to use it. I like that the system detects users who were recently unavailable on break or lunch and will route a call to them first and prevent people from trying to slack at times.
What do you dislike about the product?
Web-version is great but using the callbar may log you out and fails more often. Although I can just stick with using the web version it sometimes gets in the way of multitasking between several windows or tabs.
What problems is the product solving and how is that benefiting you?
Making reports and creating custom dashboards is a plus and helps supervisors keep track of their team's productivity. Audio quality and call recording all in one is. a game-changer.
Recommendations to others considering the product:
Plan the amount of licenses that you will be using at the beginning of the month to avoid unnecessary costs for unused licenses.