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Great tool for understanding users experiences

  • By Amelia S.
  • on 04/18/2024

What do you like best about the product?
The upsides are that you can see real time analytics and data. It's a very easy to use platform as well. It's a very simplified UI so it's very easy to navigate.
What do you dislike about the product?
Charts, dashboards and analytics and sometimes get lost as there is not a super great way of organizing content. The spaces feature is nice but could definitely be improved. Also, the formulas feature for segementation and other charts can definetly be limited on what you can track and how many metrics you can track. Additionally, wish there were more ways and capabilities to visualize the data in terms of colors, appearance, charts, and edits you can make.
What problems is the product solving and how is that benefiting you?
Identifying user flows and drop off patterns. Also understanding where and how users are converting. Measuring new feature performance and how groups of users interact with the product.