Pega Cloud
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Infinity
What do you like best about the product?
The hands on training and the sessions.
What do you dislike about the product?
Not much menu in Lunch. Limited timing. Need more time.
What problems is the product solving and how is that benefiting you?
Implementing CRM. Gave insight more in AI powered.
World class business process and integration product
What do you like best about the product?
low code, ability to build functionality quickly
What do you dislike about the product?
the performance on the development environment
What problems is the product solving and how is that benefiting you?
Case management solutions for an insurance company. Quick development for new functionality. Also the ability to enable business users to adapt to changing needs
Pega Platform Review
What do you like best about the product?
The seamless pega delivery , quick to build , easy to pack and deploy.
What do you dislike about the product?
More native connectors with additional tools And in depth performance management
What problems is the product solving and how is that benefiting you?
Solving Long AHT in client call center
First contact with PEGA
What do you like best about the product?
It is easy to design according to the objectives of the company, and really powerful.
What do you dislike about the product?
it is not very easy to implement it correctly. It is difficult to obtain certification for those of us who speak Spanish because the exams are not in our language and in Spain, to pass an exam usually need 50%, not 70%.
What problems is the product solving and how is that benefiting you?
marketing campaigns unifying the customers of 3 different CRM
Rapid way of developing the appication
What do you like best about the product?
software writing the software. Develop many things at the click of the button.
New features which are in-lined with the industry norms are really great (be it RPA, App Studio, AI etc)
Great support from labs.
Great marketing as well.
New features which are in-lined with the industry norms are really great (be it RPA, App Studio, AI etc)
Great support from labs.
Great marketing as well.
What do you dislike about the product?
nothing as of now. may be i feel it rigid some times when dont have OOTB feature. But I understand reason though.
What problems is the product solving and how is that benefiting you?
Auto finance (Customer Service, Collection & Remarketing in particular)
Benefits that I have realized is: most of the requirements can be achieved using OOTB features.
Another good thing is product is always up to date with the industry standards.
Benefits that I have realized is: most of the requirements can be achieved using OOTB features.
Another good thing is product is always up to date with the industry standards.
Recommendations to others considering the product:
Gartner's quadrant tells it all :)
Pega is no more just an BPM tool. It has it all. Good product development & support team
Pega is no more just an BPM tool. It has it all. Good product development & support team
Pega customer experience
What do you like best about the product?
-Frequent update of the Pega platform to keep upto date with the market and competetors
-Figuring out the use cases where Pega can be utilized at its best
-Figuring out the use cases where Pega can be utilized at its best
What do you dislike about the product?
-Too flashy / too promising sales videos
-Stabilisation of the product / finding the POC customer to see how the product / framework really works before product is released into the actual market
-Stabilisation of the product / finding the POC customer to see how the product / framework really works before product is released into the actual market
What problems is the product solving and how is that benefiting you?
-Worked on healthcare , financial, customer service.Best I could see so far from my 8 years of experience with pega is quick deployments with which customers are really happy to see the changes they asked for in no time.
Recommendations to others considering the product:
Look at the content within the frameworks / strategic applications with an LSA and LBA together and see if it really fits your Customer and set the expectations right in terms of timeliness or whats available already
Lead systems architect
What do you like best about the product?
End to end automation, Business process automation. Business agility, able to code to adapt to business change
What do you dislike about the product?
More technical for business to operationalize day to day changes. get up to speed with PGEA for new resources.
What problems is the product solving and how is that benefiting you?
Customer contact strategy
The unbearable lightness of coding
What do you like best about the product?
How easy it is to integrate with different system and orchestrate how they work. Some great capabilities like decisioning and data pages. I also like new possibilities that Pega Robotics can bring for legacy applications.
What do you dislike about the product?
Some things that are not standard for Pega can be a big pain: you will have to spend days to override OOTB functionality in the way it is required. Especially concerning UI stuff.
What problems is the product solving and how is that benefiting you?
Process and case mamanegemt, sales automation. The main benefit is how easy it is to make a working prototype to show business what they can expect and get a feedback right away.
Using Pega as a Rabobank Solution Architect
What do you like best about the product?
The graphical user interface that presents complex logic in an intuitive way. It allows you to focus on the actual business logic rather then how to code it.
What do you dislike about the product?
The technology will always be a bit behind it terms of UX and UI. How fantastic would it be if it would be a front-runner
What problems is the product solving and how is that benefiting you?
Sales & Services for business users especially regarding loans and business financing. Benefits are re-usability and integrations.
Recommendations to others considering the product:
Use out of the box features to fulfill your business needs, don't go full custom. Also take a good look at your data-model as I think it is one of the most important aspects within Pega applications.
Simple and easy to use to make business happy
What do you like best about the product?
With Pega the implementation is made simple and easy. It caters to the needs of the business.
What do you dislike about the product?
The license cost is seems to be very expensive when compared to other BPM products
What problems is the product solving and how is that benefiting you?
We are using CPM for financial service framework in Daimler Financial Services space. It helps business in handling customer service requests very effectively.
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