Pega Cloud
PegasystemsExternal reviews
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BPM and Decisions at its best
What do you like best about the product?
The intuitive design to add complex decisions and lightning fast analysis on loads of Data
What do you dislike about the product?
In order to achieve performance we had to put a lot of VMs and if there is an issue we have to first know which VMs processed the request and then only we can get the logs
What problems is the product solving and how is that benefiting you?
We are doing complex decisioning and predictive analysis
Recommendations to others considering the product:
BPM and Decisioning Solutions .... Pega is the best
Great Tool - Rough Implementing
What do you like best about the product?
dca helped our org quickly capture requirements
What do you dislike about the product?
It was hard to implement and took a long time to train developers to use
What problems is the product solving and how is that benefiting you?
We are modernizing our business process management system. Our benefits were realized by users making online requests.
Recommendations to others considering the product:
You will want to implement using a true MVP.
I am very much impressed with how this platform is being improved year by year with upgrades.
What do you like best about the product?
Build for change and the features it provide for automation and Debugging
What do you dislike about the product?
It does not provide much documentation on the UI components and the built in rules.
What problems is the product solving and how is that benefiting you?
Dispute Process Management.
The application worked as per the design given
What do you like best about the product?
Ease of flowing through-out the process.
What do you dislike about the product?
Modifications required regression testing due to breaks in other areas
What problems is the product solving and how is that benefiting you?
Repetitive work
Recommendations to others considering the product:
Full understand what your needs an requirements are
BPM Leader
What do you like best about the product?
Quick Updates, new features introduced, great support team. It is an all-inclusive suite for BPM development without using coding approach. It is used as a work flow processing tool in which you build applications and deploy them as web services or just intranet. Pega has other products, but they seem to by and large be known for their technology allowing the creation of an automated business process management tool. I like that they provide product support on the ground and also have strong partnership with other consulting teams as implementation partners.
What do you dislike about the product?
Available frameworks and product options are limited. The company has been increasingly focusing on improving in this area and coming up with complete product solutions to address end customer needs out of the box. However, there is still a lot of ground to be covered. Additionally, Pega doesn't support powerful data or process modeling capabilities as compared to the other tools. Pega doesn't support full extraction, transformation and loading capabilities as offered by other industry-leading tools. Pega support doesn't solve tickets correctly on-time. There is a need to add more engine capability to help extend the range of OOTB features.
What problems is the product solving and how is that benefiting you?
Computer based decision strategy management, business process flow management. With Pega, we got a complete toolkit for enterprise digital transformation: We used their unified platform goes beyond RPA to deliver all the solutions needed to bridge gaps between the front and back office. Our business sponsors have been very much impressed by the gamut of features and have realized measurable gains in productivity. The team was initially daunted by the technical jargons when introduced to the Pega platform as a business user. I must admit there is a learning curve involved. However after the initial training and acclimatization, the teams were able to adopt to the Pega platform readily and become productive.
Powerful software with a steep learning curve
What do you like best about the product?
Pega really is an incredible tool for business process automation. The amount of out-of-the-box support for 90% of the user stories we handle makes complex process a breeze to tackle. I have singlehandedly automated processes for one of the world's largest companies that require input from dozens of users, sometimes simultaneously, in under a month. There's a lot to uncover, but the more time I spend in Pega, the more time I learn there is a handy preexisting feature that makes my work quicker to complete and more stable.
Pega also has a well thought out system for UI and achieving branding standards. The Skin offers a central place to alter and view changes to make easy-to-understand changes to the CSS. This feature allows me to create powerfully branded proof of concepts that have won my employer contracts.
Pega also has a well thought out system for UI and achieving branding standards. The Skin offers a central place to alter and view changes to make easy-to-understand changes to the CSS. This feature allows me to create powerfully branded proof of concepts that have won my employer contracts.
What do you dislike about the product?
The learning curve for Pega is steep, steep, steep. There is a lot of knowledge to be gleaned to get to even a novice level, that in my experience can only be achieved through a combination of playing around in Pega AND going through their coursework. I was lucky to be employed with a company that has a 90 day training regime after onboarding to allow employees to get up to speed before being asked to tackle real work, but were it not for this grace period, Pega would be very hard to learn and therefore use effectively. Indeed, I've worked with a handful of different Pega contractors who clearly didn't take the time to learn the ins and outs of the platform and make hacky code and buggy projects that end up being more trouble than they're worth. If you want to learn Pega, make sure you have plenty of time to read and freedom to experiment because you WILL need it.
On a similar topic, the secrets of Pega can oftentimes be hard to learn. Niche questions can often go unanswered, as Pega's support message boards don't usually produce helpful answers. I've gotten out of quite a few jams because I work with 100+ Pega specialists who have passed on the oral tradition of a lot of Pega tips, tricks, and rules. That said, they did recently overhaul their community support site, so it does seem that they are actively engaged in trying to solve this problem.
On a similar topic, the secrets of Pega can oftentimes be hard to learn. Niche questions can often go unanswered, as Pega's support message boards don't usually produce helpful answers. I've gotten out of quite a few jams because I work with 100+ Pega specialists who have passed on the oral tradition of a lot of Pega tips, tricks, and rules. That said, they did recently overhaul their community support site, so it does seem that they are actively engaged in trying to solve this problem.
What problems is the product solving and how is that benefiting you?
We're mostly using Pega to automate customer engagements, internal reviews, customer support, and sales prospecting. It does have powerful native abilities in these areas that greatly accelerates delivery, which makes our customers happy. Consequently, we've realized benefits like higher customer satisfaction and profitability after investing up-front time in employee development of Pega skills.
Pega is nice, but quite expensive.
What do you like best about the product?
Pega software is well-polished, and their service dept. is great.
What do you dislike about the product?
The Pega Platform is quite alot of money.
What problems is the product solving and how is that benefiting you?
I most recently used it to qualify for my certificate.
Recommendations to others considering the product:
Definitely play with it and implement something fun. You'll learn so much just by doing it. (As Yogi Berra said "you observe alot just by watching")
Pega - Architect's POV
What do you like best about the product?
Pega platform has many of the latest and greatest CRM features and also caters to Analytics, Robotics.
What do you dislike about the product?
This is a tough one. Since Pega platform offers many features, sometime projects are implemented without considering the right design and that leads to longer timelines
What problems is the product solving and how is that benefiting you?
1. Business Process Automation - Quick and smoother resolution leading to Customer Satisfaction and Business Value generation.
2. Customer Service -effective call handling, automated and intelligent call routing.
3. Robotics - automation
4. Analytics - Adding intelligence to processes
2. Customer Service -effective call handling, automated and intelligent call routing.
3. Robotics - automation
4. Analytics - Adding intelligence to processes
Code Experienced
What do you like best about the product?
While build application for Dispute, the visual-driven application development lets inexperienced developer deliver apps faster, with no coding required.
What do you dislike about the product?
When added handling for legacy page adaptors, get admin error
What problems is the product solving and how is that benefiting you?
Automation
10+ years of Pega experience
What do you like best about the product?
The wizards to create web services (SOAP or REST), generate related components to greatly improve developer productivity.
What do you dislike about the product?
You need to develop your applications on a platform (e.g. PRPC). It would be nice to write your code using an IDE and deploy it to the runtime environment.
What problems is the product solving and how is that benefiting you?
All workflow/business processes related applications. Fast development.
Recommendations to others considering the product:
Use one database for sharing rules between applications versus separate databases for group of applications, need to be thought carefully. You need to find a good balance in between. We started with one database instance for enterprise sharing rules but as we grow our applications we encountered challenges. The split from one enterprise database to LOB databases costed business lots of money without adding any new feature. It was painful.
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