Pega Cloud
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Fast to production - Customer driven - Ease of Business Platform
What do you like best about the product?
PEGA changes the way you do business. Their low code environment allows you to personalize your experience you have while working but completely changes how you can engage with your customers. The system is very easy to understand and opens up many new opportunities for how you can handle your business, regardless of your industry.
What do you dislike about the product?
No application is perfect but my dislike isn't because of the applications capabilities but my desire for more. Once you are exposed to PEGA you will want more, you want to learn more, hear about more, see more, and have the newest parts of PEGA.
What problems is the product solving and how is that benefiting you?
More transparent case handling - unified processes across business areas - in depth reporting capabilities - unified case flows - intuitive questioning within a case - open connection directly with customer's and business partners
The Best thing in BPM, Period!
What do you like best about the product?
I have learned Pega when it was in V4.2 (SP6). And now I am working on Pega 7.x and 8.x. This journey has been phenomenal. A lot of things I have learnt in the past 12-13 years.
What do you dislike about the product?
The way Pega deals with the Date Time functionalities. A lot of things are limited or restricted. Explicit Java Functions are to be used for more flexibilities. It would be nice to have some OOTB Functionalities
What problems is the product solving and how is that benefiting you?
An end-to-end account opening process in Scotiabank used to take 2-3 hours. Now it is done in minutes. That speaks all.
Recommendations to others considering the product:
Highly recommended
Pega Review
What do you like best about the product?
Can reuse out of box functionality, Business process build is easy
What do you dislike about the product?
For every call it makes an db call it makes response time slower
What problems is the product solving and how is that benefiting you?
Fraud detection and its easy to build and market
Recommendations to others considering the product:
Good tool
Pega game changing
What do you like best about the product?
The Entire process of Business Process Creation as well as Management was simplified and Provided a Head start owing to the Already available...
What do you dislike about the product?
Iam good with everything. I don't have any dislikes
What problems is the product solving and how is that benefiting you?
It makes development easy and quick. It has got good frameworks like smart disputes, customer process management used especially in the banking
We can quickly stand up and modify our processes through our automation layer.
What do you like best about the product?
Pega allows us to leverage the different tools we have to create a common interface based on processes, reducing the complexity of our application landscape, saving time and improving the customer experience.
What do you dislike about the product?
We do not have the ability to leverage models built in common modeling standards, requiring us to rebuild everything in the proprietary Pega environment. This creates rework and opportunities for misunderstanding.
What problems is the product solving and how is that benefiting you?
We have greatly improved our Customer Service capabilities by harmonizing the tools and allowing agents to focus on customer problems, not searching a myriad of systems for supporting information. We are dispatching technicians more appropriately, creating faster response times and better customer outcomes.
It is an excellent tool
What do you like best about the product?
Robustness, user friendly & easy to use tool
What do you dislike about the product?
User need to be aware to use certain features.
What problems is the product solving and how is that benefiting you?
POC for my company which helped a lot for the project
Best BPM Toll with easy configuration
What do you like best about the product?
Case Management functionality with low or less coding knowledge required
What do you dislike about the product?
Dont support open source technology for development
What problems is the product solving and how is that benefiting you?
Any process flow with rules and decisions
Worth Evaluating
What do you like best about the product?
Offers a legitimate multichannel engagement platform to manage existing customers and present offers for potential new customers.
What do you dislike about the product?
the sales process was light on resources that understood operations, plenty of typical sales approaches and generalized claims.
What problems is the product solving and how is that benefiting you?
providing consistent experiences for agents and customers. Reduced channel hopping, by customers, to find better answers or offers.
Useful for clients but difficult for me
What do you like best about the product?
Uniform design allows QA testers to be familiar with any project they are assigned to
What do you dislike about the product?
Test automation is an uphill battle against embedded iframes
What problems is the product solving and how is that benefiting you?
My company is able to deliver workable software that meets roughly 90% of customer needs in a relatively quick time frame
Use of Pega
What do you like best about the product?
Pega is user friendly and simplistic to get the required job done.
What do you dislike about the product?
Sorting method along with having repeated clicked become a nuisance.
What problems is the product solving and how is that benefiting you?
Benefits of Pega include being able to complete the task at hand and sort data
Recommendations to others considering the product:
I would at least try and see if you like it. If you are looking for something new and a way to manage process its worth investigating
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