Pega Cloud
PegasystemsExternal reviews
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a Low Code platform with a great UI experience, easy to understand and user friendly
What do you like best about the product?
the in built debugging tools - enable you to be self dependant and not rely on any external tools for debugging
What do you dislike about the product?
some features which were present in the older versions are obsolete, though they were good. We should enable a way to retain the features from older versions
What problems is the product solving and how is that benefiting you?
API connect, business process modelling , UI experience , Integration, case and subcase creation
Recommendations to others considering the product:
Please go for it, it is an amazing tool and offers the best in market value amongst all the BPM tools that we have
Great concept, could use improvements.
What do you like best about the product?
The robotics behind pega do make our agents jobs much easier and user friendly, however the software is slow, so it makes it seem like it's taking longer to complete tasks that were somewhat faster before.
What do you dislike about the product?
There is quite a bit of lag time on the front end, and I understand that it's doing a lot in the background, however in this day if something doesn't happen instantly it feels slow. We also use the knowledge library side, and currently you have to tag it, but it won't allow you to really search multiple words at one time, which is frustrating. So you have to tag specific words in hopes that people will search for the right word.
What problems is the product solving and how is that benefiting you?
Pega is overlayed on an outdated system that it takes our CS agents weeks to learn. The benefits include: shorter training time, since the process is much more intuitive than an antiquated system that users have not interacted with in their lifetime.
It is also more secure than older platforms and can make it impossible to move forward without proper authentication, which is helpful.
It is also more secure than older platforms and can make it impossible to move forward without proper authentication, which is helpful.
Recommendations to others considering the product:
Make sure your servers can handle the software or there will be latency which can affect the adoption rate. If it's faster to do the older process, people may continue to do that if its perceived to take less time, even if there is more steps involved with the process. Also, make sure there is good documentation for the processes and set realistic expectations.
Nice Software fro BPM
What do you like best about the product?
Easy drag-and-drop features, seamless integration features.
What do you dislike about the product?
Few functionalities are still not available OOTB.
What problems is the product solving and how is that benefiting you?
Easy requirement gathering, coding, testing, deployment
Recommendations to others considering the product:
Highly recommended
Best of the best
What do you like best about the product?
Best is their pictorial representation of a business process which is AKA Case Management. Easy to use and Business Analysts can build prototypes very easily. Shorted development cycles and faster to the market. Doesn't need much of a development effort to build
What do you dislike about the product?
Pega's UI should be more presentable. Right now they have limited number of controls.
What problems is the product solving and how is that benefiting you?
With Pega platform we are able to capture more market in the telecommunication industry. Pega Decision helped in not missing any opportunities that are available and understand the customer needs.
Fast to production - Customer driven - Ease of Business Platform
What do you like best about the product?
PEGA changes the way you do business. Their low code environment allows you to personalize your experience you have while working but completely changes how you can engage with your customers. The system is very easy to understand and opens up many new opportunities for how you can handle your business, regardless of your industry.
What do you dislike about the product?
No application is perfect but my dislike isn't because of the applications capabilities but my desire for more. Once you are exposed to PEGA you will want more, you want to learn more, hear about more, see more, and have the newest parts of PEGA.
What problems is the product solving and how is that benefiting you?
More transparent case handling - unified processes across business areas - in depth reporting capabilities - unified case flows - intuitive questioning within a case - open connection directly with customer's and business partners
The Best thing in BPM, Period!
What do you like best about the product?
I have learned Pega when it was in V4.2 (SP6). And now I am working on Pega 7.x and 8.x. This journey has been phenomenal. A lot of things I have learnt in the past 12-13 years.
What do you dislike about the product?
The way Pega deals with the Date Time functionalities. A lot of things are limited or restricted. Explicit Java Functions are to be used for more flexibilities. It would be nice to have some OOTB Functionalities
What problems is the product solving and how is that benefiting you?
An end-to-end account opening process in Scotiabank used to take 2-3 hours. Now it is done in minutes. That speaks all.
Recommendations to others considering the product:
Highly recommended
Pega Review
What do you like best about the product?
Can reuse out of box functionality, Business process build is easy
What do you dislike about the product?
For every call it makes an db call it makes response time slower
What problems is the product solving and how is that benefiting you?
Fraud detection and its easy to build and market
Recommendations to others considering the product:
Good tool
Pega game changing
What do you like best about the product?
The Entire process of Business Process Creation as well as Management was simplified and Provided a Head start owing to the Already available...
What do you dislike about the product?
Iam good with everything. I don't have any dislikes
What problems is the product solving and how is that benefiting you?
It makes development easy and quick. It has got good frameworks like smart disputes, customer process management used especially in the banking
We can quickly stand up and modify our processes through our automation layer.
What do you like best about the product?
Pega allows us to leverage the different tools we have to create a common interface based on processes, reducing the complexity of our application landscape, saving time and improving the customer experience.
What do you dislike about the product?
We do not have the ability to leverage models built in common modeling standards, requiring us to rebuild everything in the proprietary Pega environment. This creates rework and opportunities for misunderstanding.
What problems is the product solving and how is that benefiting you?
We have greatly improved our Customer Service capabilities by harmonizing the tools and allowing agents to focus on customer problems, not searching a myriad of systems for supporting information. We are dispatching technicians more appropriately, creating faster response times and better customer outcomes.
It is an excellent tool
What do you like best about the product?
Robustness, user friendly & easy to use tool
What do you dislike about the product?
User need to be aware to use certain features.
What problems is the product solving and how is that benefiting you?
POC for my company which helped a lot for the project
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