Pega Cloud
PegasystemsExternal reviews
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Best BPM Toll with easy configuration
What do you like best about the product?
Case Management functionality with low or less coding knowledge required
What do you dislike about the product?
Dont support open source technology for development
What problems is the product solving and how is that benefiting you?
Any process flow with rules and decisions
Worth Evaluating
What do you like best about the product?
Offers a legitimate multichannel engagement platform to manage existing customers and present offers for potential new customers.
What do you dislike about the product?
the sales process was light on resources that understood operations, plenty of typical sales approaches and generalized claims.
What problems is the product solving and how is that benefiting you?
providing consistent experiences for agents and customers. Reduced channel hopping, by customers, to find better answers or offers.
Useful for clients but difficult for me
What do you like best about the product?
Uniform design allows QA testers to be familiar with any project they are assigned to
What do you dislike about the product?
Test automation is an uphill battle against embedded iframes
What problems is the product solving and how is that benefiting you?
My company is able to deliver workable software that meets roughly 90% of customer needs in a relatively quick time frame
Use of Pega
What do you like best about the product?
Pega is user friendly and simplistic to get the required job done.
What do you dislike about the product?
Sorting method along with having repeated clicked become a nuisance.
What problems is the product solving and how is that benefiting you?
Benefits of Pega include being able to complete the task at hand and sort data
Recommendations to others considering the product:
I would at least try and see if you like it. If you are looking for something new and a way to manage process its worth investigating
Review as a Pega Admin
What do you like best about the product?
Well laid out and easy to administer things such as User Management, deployments and general maintenance
What do you dislike about the product?
The integration with WAS and multiple platforms to administer
What problems is the product solving and how is that benefiting you?
N/A. We are gradually phasing out Pega and implementing Salesforce as our CRM platform
Niche technology
What do you like best about the product?
Growth for Pega platform as product and wide variety of components in Pega gives more soffisticated options to business users and the product always promote build for change
What do you dislike about the product?
Architecture model of monolithic design that loads entire product stack creates heavy load on servers to bare the system.
What problems is the product solving and how is that benefiting you?
Workflow process is best in Pega platform. And CRM process are quite advanced.
Recommendations to others considering the product:
One of the best CRM with AI features in BPM market
A good system with cloud problems
What do you like best about the product?
I like the simplicity of the program, it is easy to understand its basic functions
What do you dislike about the product?
I dislike the speed of its cloud uploading, many times it has caused me to lose progress
What problems is the product solving and how is that benefiting you?
I’m solving basic automated communications
one of the best bpm tool
What do you like best about the product?
the way case management worked, i am using smart dispute and working great
What do you dislike about the product?
everything is very tightly coupled as special dev-ops perspective,
What problems is the product solving and how is that benefiting you?
looking for some more and clear documentation
Pega for BPM
What do you like best about the product?
Pega's scalable and reusable platform for automating business rules is very helpful and requires relatively little technical know-how to learn and use effectively. The integrated customer journey analytics and mapping also helps to inform areas of better efficiency and identify opportunities for greater streamlining the process and automating processes to improve overall business performance.
What do you dislike about the product?
Pega's user interface is not always intuitive and can be somewhat challenging to use in the beginning. In addition, there are several classes that may be required to learn the full functionality of the product based on your specific needs and your role in using the platform. Pega has the classes segmented by role, but where it could be a challenge is if your unique role with the platform requires knowledge or training in multiple areas of the platform. The courses are an added cost, and are very helpful, but training time and expenses could be prohibitive for some organizations.
What problems is the product solving and how is that benefiting you?
We are using Pega to solve business process automation opportunities for our business, which has many, many areas that we have already identified, but we rely on the Pega journey mapping and analytics capabilities to help us identify additional and previously unknown areas of business process automation. We are also using the tool to help manage already efficient business processes, copy them, and scale them to new areas of our business rather than re-building. This saves us time, money, and resources by being able to quickly and easily copy existing processes and modify to be able to 'build for change'. This model has enabled our business to adapt and change quickly to regulatory changes in insurance as well as changes our customers and clients request.
Recommendations to others considering the product:
Consider similar platforms before deciding, for a large organization, it can make sense to have an enterprise license, but could be more expensive for a small organization.
Pega for Healthcare Product
What do you like best about the product?
Beauty of Pega is flexibility it offers and easy to use
What do you dislike about the product?
Consulting and Services costing should be looked at.
What problems is the product solving and how is that benefiting you?
Used Pega for Healthcare product and services - benefit was to have rule driven framework
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