Pega Cloud
PegasystemsExternal reviews
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Reliable platform, good customer service
What do you like best about the product?
Great number of reusable/ OOTB components giving less effort on development but still flexible for complex business requirements. They also have a good customer service for their product issue and concern. Their training courses are also accessible online which is a good one given the expensive cost when you have an onsite training.
What do you dislike about the product?
Exclusivity of reference information. Pega has its own developer site where they share helpful information as well as the developers however to access it, you have to be a member of their client/ partner which is a challenge when you are a freelance/ disengaged with those.
What problems is the product solving and how is that benefiting you?
Extending the access of the system to the external users - reducing the use of papers on application and effort on lodgment.
It also provide a better view of the progress of the application on external users' end.
It also provide a better view of the progress of the application on external users' end.
Recommendations to others considering the product:
Implementing Pega is quite a cost, but it's all worth it.
It has to be combined with good application design and good understanding of the business requirement to apply the most suitable product/ framework Pega can offer to reduce the development work/ improve the business process
It has to be combined with good application design and good understanding of the business requirement to apply the most suitable product/ framework Pega can offer to reduce the development work/ improve the business process
Very easy and adaptive
What do you like best about the product?
Less coding and very easily we can build whole bdm project
What do you dislike about the product?
Nothing is here which can be say wrong in pega
What problems is the product solving and how is that benefiting you?
Making whole business development process and it takes very less time.
Fast and Easy
What do you like best about the product?
I have been working on PEGA platform for more than 10 years now. I have seen PEGA grow, grow into a better product. They have made the product easier to customize, and now the applications are faster to implement with their frameworks and great easy to use almost drag and drop features.
What do you dislike about the product?
There is a tendency of over promising by the sales team, although sales team is very competent, they set the expectation so high that it is impossible to meet by technical team
What problems is the product solving and how is that benefiting you?
Automating business processes, building rule engines and routing and tracking work items made it easier to work on, especially their out of the box features, such as Audit feature is great.
INS Vikranth - For health care
What do you like best about the product?
I have been working on pega systems for more than a year now, it gives an ease for enchantments and customization's. With its rule management it made our work really easy
What do you dislike about the product?
Growth will be limited only to PEGA is solely working on pega
What problems is the product solving and how is that benefiting you?
We are now using PEGA instead of TIBCO in our business cycle. PEGA provides diversified interaction options when compared to others
Implementation Project Manager
What do you like best about the product?
We really using the cloud instances for our offshore developers. We also liked the cloud instances as a QA /Demo environment.
What do you dislike about the product?
We had issues with integration and the ability to keep the version control up to date. We need to do a better job as a team managing that area.
What problems is the product solving and how is that benefiting you?
We were solving for customer call satisfaction in a 24/7 environment. The benefit was partially realized.
Recommendations to others considering the product:
Be sure to allow the Pega team to help in the planning to prevent issues down the road. We cut our ASD short which caused a lot of issues in DCO. We also were not clear on the scope of the work that we were doing. We needed to trust the process.
IT Project Manager
What do you like best about the product?
The front end application for the users.
What do you dislike about the product?
The complexity and changes made to customize it.
What problems is the product solving and how is that benefiting you?
No problem, we were upgrading our call center to have more customer interactions.
Aging framework doesn't meet modern needs
What do you like best about the product?
It has solid tools for back end developers to build a decent UI.
What do you dislike about the product?
It gets clunky fast and does not support complex features. Our IT team feels constrained by the application's limitations
What problems is the product solving and how is that benefiting you?
Building an internal application and exporting analytics.
Recommendations to others considering the product:
We're exiting. You should too.
Using for business rules management
What do you like best about the product?
Easy development with no code works great
What do you dislike about the product?
Analitycs requires a significant resources to process, but not critical
What problems is the product solving and how is that benefiting you?
Using for entire management of business processes within the company
Rich functionality of dusiness rule management
What do you like best about the product?
Rule processing is very good, also like cross-platform UI and mobile application. Analytical system is able to make predictions
What do you dislike about the product?
Very hard to find experienced staff for this system and educating existing people takes time
What problems is the product solving and how is that benefiting you?
Helps people to make business decisions
Pega is the one stop solution for all your BPM and CRM needs
What do you like best about the product?
The self sufficient and well defined knowledge base.
The variety of of the shelf features and continuous addition and research for the new features.
The variety of of the shelf features and continuous addition and research for the new features.
What do you dislike about the product?
The high price of classroom and online trainings. Also the product is a bit high price with respect to other BPM products in Market.
What problems is the product solving and how is that benefiting you?
I am helping a large bank to digitize their lending system using Pega. The most distinct benefit of this is having a lot of solutions in the existing OOTB features, which are well defined and customizable. Which is making the entire development process way more faster.
Recommendations to others considering the product:
If you are looking for well defined and customizable BPM solution and if your company has a plan for embracing and exploring innovation opportunities to ease and optimize the business processes with the right acceleration, then Pega is the best choice for you. Of Course, quality comes with more Cost.
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