Pega Cloud
PegasystemsExternal reviews
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Technical User
What do you like best about the product?
Building logic capability and great for case management
What do you dislike about the product?
No comments for least helpful and downsides
What problems is the product solving and how is that benefiting you?
great toolkit for defining application
I am very much impressed with how this platform is being improved year by year with upgrades.
What do you like best about the product?
Build for change and the features it provide for automation and Debugging
What do you dislike about the product?
It does not provide much documentation on the UI components and the built in rules.
What problems is the product solving and how is that benefiting you?
Dispute Process Management.
The application worked as per the design given
What do you like best about the product?
Ease of flowing through-out the process.
What do you dislike about the product?
Modifications required regression testing due to breaks in other areas
What problems is the product solving and how is that benefiting you?
Repetitive work
Recommendations to others considering the product:
Full understand what your needs an requirements are
BPM Leader
What do you like best about the product?
Quick Updates, new features introduced, great support team. It is an all-inclusive suite for BPM development without using coding approach. It is used as a work flow processing tool in which you build applications and deploy them as web services or just intranet. Pega has other products, but they seem to by and large be known for their technology allowing the creation of an automated business process management tool. I like that they provide product support on the ground and also have strong partnership with other consulting teams as implementation partners.
What do you dislike about the product?
Available frameworks and product options are limited. The company has been increasingly focusing on improving in this area and coming up with complete product solutions to address end customer needs out of the box. However, there is still a lot of ground to be covered. Additionally, Pega doesn't support powerful data or process modeling capabilities as compared to the other tools. Pega doesn't support full extraction, transformation and loading capabilities as offered by other industry-leading tools. Pega support doesn't solve tickets correctly on-time. There is a need to add more engine capability to help extend the range of OOTB features.
What problems is the product solving and how is that benefiting you?
Computer based decision strategy management, business process flow management. With Pega, we got a complete toolkit for enterprise digital transformation: We used their unified platform goes beyond RPA to deliver all the solutions needed to bridge gaps between the front and back office. Our business sponsors have been very much impressed by the gamut of features and have realized measurable gains in productivity. The team was initially daunted by the technical jargons when introduced to the Pega platform as a business user. I must admit there is a learning curve involved. However after the initial training and acclimatization, the teams were able to adopt to the Pega platform readily and become productive.
Pega - Architect's POV
What do you like best about the product?
Pega platform has many of the latest and greatest CRM features and also caters to Analytics, Robotics.
What do you dislike about the product?
This is a tough one. Since Pega platform offers many features, sometime projects are implemented without considering the right design and that leads to longer timelines
What problems is the product solving and how is that benefiting you?
1. Business Process Automation - Quick and smoother resolution leading to Customer Satisfaction and Business Value generation.
2. Customer Service -effective call handling, automated and intelligent call routing.
3. Robotics - automation
4. Analytics - Adding intelligence to processes
2. Customer Service -effective call handling, automated and intelligent call routing.
3. Robotics - automation
4. Analytics - Adding intelligence to processes
a Low Code platform with a great UI experience, easy to understand and user friendly
What do you like best about the product?
the in built debugging tools - enable you to be self dependant and not rely on any external tools for debugging
What do you dislike about the product?
some features which were present in the older versions are obsolete, though they were good. We should enable a way to retain the features from older versions
What problems is the product solving and how is that benefiting you?
API connect, business process modelling , UI experience , Integration, case and subcase creation
Recommendations to others considering the product:
Please go for it, it is an amazing tool and offers the best in market value amongst all the BPM tools that we have
Nice Software fro BPM
What do you like best about the product?
Easy drag-and-drop features, seamless integration features.
What do you dislike about the product?
Few functionalities are still not available OOTB.
What problems is the product solving and how is that benefiting you?
Easy requirement gathering, coding, testing, deployment
Recommendations to others considering the product:
Highly recommended
Best of the best
What do you like best about the product?
Best is their pictorial representation of a business process which is AKA Case Management. Easy to use and Business Analysts can build prototypes very easily. Shorted development cycles and faster to the market. Doesn't need much of a development effort to build
What do you dislike about the product?
Pega's UI should be more presentable. Right now they have limited number of controls.
What problems is the product solving and how is that benefiting you?
With Pega platform we are able to capture more market in the telecommunication industry. Pega Decision helped in not missing any opportunities that are available and understand the customer needs.
Fast to production - Customer driven - Ease of Business Platform
What do you like best about the product?
PEGA changes the way you do business. Their low code environment allows you to personalize your experience you have while working but completely changes how you can engage with your customers. The system is very easy to understand and opens up many new opportunities for how you can handle your business, regardless of your industry.
What do you dislike about the product?
No application is perfect but my dislike isn't because of the applications capabilities but my desire for more. Once you are exposed to PEGA you will want more, you want to learn more, hear about more, see more, and have the newest parts of PEGA.
What problems is the product solving and how is that benefiting you?
More transparent case handling - unified processes across business areas - in depth reporting capabilities - unified case flows - intuitive questioning within a case - open connection directly with customer's and business partners
The Best thing in BPM, Period!
What do you like best about the product?
I have learned Pega when it was in V4.2 (SP6). And now I am working on Pega 7.x and 8.x. This journey has been phenomenal. A lot of things I have learnt in the past 12-13 years.
What do you dislike about the product?
The way Pega deals with the Date Time functionalities. A lot of things are limited or restricted. Explicit Java Functions are to be used for more flexibilities. It would be nice to have some OOTB Functionalities
What problems is the product solving and how is that benefiting you?
An end-to-end account opening process in Scotiabank used to take 2-3 hours. Now it is done in minutes. That speaks all.
Recommendations to others considering the product:
Highly recommended
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