Pega Cloud
PegasystemsExternal reviews
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Best solutions for low code, BPM, Campaigns, excellent UX
What do you like best about the product?
Best solutions for low code, BPM, Campaigns, excellent UX
ease of use
great at collaboration
ease of use
great at collaboration
What do you dislike about the product?
getting talent who knows the product is a challenge
What problems is the product solving and how is that benefiting you?
BPM
Customer Campaigns
Customer Campaigns
Software to crush business complexity
What do you like best about the product?
Amazing software. In little time we can build complex business solutions. Same solutions we can then move to Chatbot, etc. It is equipped with AI & other latest technologies.
What do you dislike about the product?
PEGA support is very poor. Whenever we get stuck in development phase solution is awaited for many weeks from Pega team. Certification cost is vey high. Also currently it's difficult to get a PEGA developer.
What problems is the product solving and how is that benefiting you?
We are trying to reduce time & human efforts in U S Healthe care- Provider support. We used Chatbot for good customer experience. We also used Sortspoke to upload documents.
I have been working into PEGA platform from last 6 years. It's a powerful features tool.
What do you like best about the product?
New application from scratch, MVP can go live within 90 Days. Ease integrations and application development increases 7 times faster compared to java.
What do you dislike about the product?
No dislikes till now in my pega carrier.
What problems is the product solving and how is that benefiting you?
It's one of the best CRM tool, which solves the complex workflow management with its case management methodology.
Provide ease for complex application development.
Provide ease for complex application development.
Good BPM tool
What do you like best about the product?
1. Customer Support.
2. The Clipboard where all the customer information can be seen.
3. The Navigator tool which shows the flows or path followed to reach a certain end status.
2. The Clipboard where all the customer information can be seen.
3. The Navigator tool which shows the flows or path followed to reach a certain end status.
What do you dislike about the product?
1. The application developed using Pega was slow though it improved after the version upgrade.
2. Difficult to implement Pega in the Agile model.
3. Application needs a significant amount of CPU power to run meaning higher ROM & RAM which increases cost.
2. Difficult to implement Pega in the Agile model.
3. Application needs a significant amount of CPU power to run meaning higher ROM & RAM which increases cost.
What problems is the product solving and how is that benefiting you?
1. Customer Dispute Processing system in Banking and Credit Cards.
2. Integrating multiple other functionalities of the Banking Back End application like Billing Collections, Customer Service Representative flows with Dispute processing.
2. Integrating multiple other functionalities of the Banking Back End application like Billing Collections, Customer Service Representative flows with Dispute processing.
Review
What do you like best about the product?
That it does cases in a quick time Period
What do you dislike about the product?
That it crashes or does not want to save some cases and gives an error message.
What problems is the product solving and how is that benefiting you?
To create cases, assign cases, leave messages for agents and looking up case notes and trace agent information.
Pega claims management
What do you like best about the product?
Pega claim management is a easy tool to work on tickets, while working on claims it gives detailed information in a comfortable interface. Very user friendly tool to complete the day to day task.
What do you dislike about the product?
Little hindrance while opening multiple tickets, however they continuously working on the updates to fix the little bugs. Also we can open only minimal number of tickets at a time.
What problems is the product solving and how is that benefiting you?
Claims filed by the consumers, with pega it gives me complete details of the customer/consumers. With the provided activities on the consumer account which helps to gather complete information to work on a ticket.
Recommendations to others considering the product:
This tool is user-friendly and able to complete the task in a short period of time
Kunal Jaipuriar's review
What do you like best about the product?
The low code no code platform which help in better ROI
What do you dislike about the product?
Undoubtedly nothing till now as till now it's been a great journey with Pega
What problems is the product solving and how is that benefiting you?
Business Process Automations we have targeted and we could say that implementation time is far less than any other RPA tool
Top BPM tool in the market
What do you like best about the product?
It has easy to use tools and low code development environment which makes it very easy way of developing an application.
The upcoming requirements can simply be developed easily and a well developed product can be delivered to the customer in no time.
The upcoming requirements can simply be developed easily and a well developed product can be delivered to the customer in no time.
What do you dislike about the product?
The pega platform as a whole is competing with the popular used tool like Salesforce which is very popular among the industry people.
Also occasionally documentation issues were faced by our team while developing an application in the new version.
Few functionalities were not fully supported than the previous versions.
Also occasionally documentation issues were faced by our team while developing an application in the new version.
Few functionalities were not fully supported than the previous versions.
What problems is the product solving and how is that benefiting you?
Business process management applications which requires end to end flow to be covered are designed and developed by us.
The use of agile studio enables us to document the requirements from the clients.
The use of agile studio enables us to document the requirements from the clients.
One of the best solutions for claims
What do you like best about the product?
I used Pega Claims Management while working for North Carolina Medicaid. My job was to handle any pega claims hung up in the system for errors and and any claims pending that were past their adjudication date. I liked that this system allowed me to keep track of any claims that came in, and was easy to filter out any issues.
What do you dislike about the product?
My use of Pega Claims Management was brief and didn't have too many errors or hang ups.
What problems is the product solving and how is that benefiting you?
With Pega Claims, our job was to solve any hospital claims pending in the system for timely filing or any claims that presented errors. Most errors were on the provider end and could be cleared by going into the system and pushing them through.
Easy To Build Marketing Programs to Get Desired Response
What do you like best about the product?
Pega Marketing is a customer engagement platform that helps businesses maximize the value of every customer. Pega Marketing breaks down the barriers that separate marketing, sales, and service teams with a single solution that’s easy to implement, simple to use, and flexible to grow. It helps drive customers down our business sales funnel so we can nurture them through purchase, beyond loyalty programs, and on to recommend others.
What do you dislike about the product?
It is good marketing software for business. No issue was faced in using Pega Marketing for our company.
What problems is the product solving and how is that benefiting you?
We specialize in creating modern marketing programs that can run in an omnichannel environment. We can increase our conversion rates, keeping customers engaged with our company for years to come to maximize marketing programs. Maximizing Customer is a complete suite of marketing tools to help us improve the engagement, conversion rates, and average order value at our business. Pega Marketing caters to all modern channels, including social media, emails, text messages, and more. It has a unique approach to omnichannel marketing that provides a variety of ways to reach new customers. Pega can help to maximize business marketing efforts with modern marketing tools and strategies. It offers all the necessary technical services to make sure our marketing is engaging and effective.
Recommendations to others considering the product:
It is the best marketing software that has the ability to increase conversion rates and optimize marketing programs. Clients can manage and streamline their processes, saving them time and money.
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