Pega Cloud
PegasystemsExternal reviews
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Pega marketing delivers great results
What do you like best about the product?
Scalable, powerful, modern platform. Lots of new innovations coming up as new releases constantly from Pega.
What do you dislike about the product?
Lack of expert resources in some countries
What problems is the product solving and how is that benefiting you?
marketing automation, next best action. improved customer satisfaction and better use of marketing money.
Intelligent robotic automation
What do you like best about the product?
Robotic automation that brings large improvement in business processes.
What do you dislike about the product?
Lack of flexibility. In certain instances (especially having to do with security) there are limitations.
What problems is the product solving and how is that benefiting you?
Automated solutions to complicated use/business cases.
We developed 20 applications in Pega Platform including customer service module.
What do you like best about the product?
business rule engine really helps to meet changing business need w/o code changes.
What do you dislike about the product?
maintenance and finding skilled developers
What problems is the product solving and how is that benefiting you?
reduce cycle time in system changes to meet changing business need.
Recommendations to others considering the product:
This is great platform to empower you business team take control on system changes.
Time for Pega Power
What do you like best about the product?
Pega offers various features like Customisable UI, powerful integration using open API, business user friendly with design once deploy anywhere, manual task automation
What do you dislike about the product?
Limited Filtering capability on custom dashboard, cloud integration, complex implementation, cost factor
What problems is the product solving and how is that benefiting you?
Used at a client (NDA)
Great product when leveraged for what it is good at
What do you like best about the product?
Pega is extremely versatile and it is extremely easy to create new applications to handle tasks. As a business user I was able to learn the software easily and am able to create and update various aspects of our application on my own.
What do you dislike about the product?
Setup is critical... the consulting company that developed our initial release made some decisions on configuration of the application that we have been working to unravel.
What problems is the product solving and how is that benefiting you?
Our team uses Pega to manage a rebate program. We have increased visibility into the transactions that are going on in our system and have an easier time deploying updates to logic for the behind the scenes processes.
Recommendations to others considering the product:
Implementation is key. The closer you keep to ootb functionality the easier it is to maintain. Product really excels for BPM. The process we're using it for doesn't fit quite into that box so there are a lot of custom processes that can become difficult to weed through and maintain.
Robotic Process Automation
What do you like best about the product?
We engaged Pega to help us with Robotic Process Automation. Part of the ambition was to establish our own capability within the business to continue building RPA after Pega had departed. The Knowledge transfer we received from Pega was invaluable.
What do you dislike about the product?
The contract negotiations were complicated due to changes required by GDPR.
What problems is the product solving and how is that benefiting you?
Process automation for pension administration. Created FTE saving by automating manual process. Also removed defects by
Easy and fast development
What do you like best about the product?
1.Easy UI development
2. Service Integration
3. Background processing and management
4. Tracer
5. Performance profiler
6. ALERTS and PEGA logging
2. Service Integration
3. Background processing and management
4. Tracer
5. Performance profiler
6. ALERTS and PEGA logging
What do you dislike about the product?
1. Lack of support content and forum to discuss the issue
2. Upgrading the Pega framework is always a nightmare
2. Upgrading the Pega framework is always a nightmare
What problems is the product solving and how is that benefiting you?
1. Customer service
2. Users task management and tracking the status with SLA
2. Users task management and tracking the status with SLA
Best in class product for Warranty
What do you like best about the product?
Business rules adaptability is best in class
What do you dislike about the product?
Chat features is not at par with other products
What problems is the product solving and how is that benefiting you?
Operational agility due to complexity in business process
flexible platform use for process managment
What do you like best about the product?
The main purpose is to manage work flow within cases, and it does a great job at that function
What do you dislike about the product?
I am reliant on professional services to get some of my updates needed. That is a little long sometimes.
What problems is the product solving and how is that benefiting you?
Pega manages my customers Disputes through process workflow and applies rule sets every step to help guide the user during creation of a dispute.
Build for Change Works!
What do you like best about the product?
THe flexibility to delegate rules to users
What do you dislike about the product?
Developers in this product space are not always up on the latest approaches to implementing the technology
What problems is the product solving and how is that benefiting you?
Supply chain visibility!! Incidents are created when products are delayed. This gives us realtime insights
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