The primary use case includes working with Pega Platform, but the organization is planning to switch to another solution soon.
Pega Cloud
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Good platform with minimal stability issues but has limited support presence
What is our primary use case?
What is most valuable?
While there may be stability issues, they are minimal.
What needs improvement?
The technical support is very low, rated at a one or two out of ten. There is a lack of support and community presence in the country, leading to challenges in finding developers.
What do I think about the stability of the solution?
There have been some stability issues, however, they are not significant.
How are customer service and support?
The technical support from Pega is very low, rating a one or two out of ten.
How would you rate customer service and support?
Negative
What's my experience with pricing, setup cost, and licensing?
The pricing is expensive, and this is an issue.
Which other solutions did I evaluate?
The organization is in the process of selecting a new solution.
What other advice do I have?
I'd rate the solution seven out of ten.
The workflow creation doesn't require users with extensive technical skills, thanks to its low-code platform, making it accessible and efficient
What is our primary use case?
We had an audit team for order management, primarily focused on mobile communications. This encompassed tasks such as SIM card dispatch and user configurations.
What is most valuable?
The most notable feature is the dynamic workflow changes, allowing adjustments without completing the entire cycle. Transitioning from test to build to production was seamless and on the fly, which is something truly remarkable about Pega. Additionally, the workflow creation doesn't require users with extensive technical skills, thanks to its low-code platform, making it accessible and efficient.
What needs improvement?
The pricing could be flexible and have multiple options. It is mainly suitable for large enterprises. They could have subscription plans to cater SMEs.
For how long have I used the solution?
I have been using Pega BPM for four to five years.
What do I think about the stability of the solution?
I rate the solution’s stability a seven out of ten.
What do I think about the scalability of the solution?
The product might not have been developed, possibly due to the absence of a dedicated product owner overseeing its development. Those who did the coding might not have performed up to standard. Improvements could be made in that area, as the code quality was lacking, affecting the scalability of the product.
300-400 users are using this solution. I rate the solution’s scalability as a five point five because we have lot of performance issues.
How was the initial setup?
The setup process is fairly complex, and we always need an integrator for implementing it. It requires expertise in the platform. It's essential to have someone with Pega expertise rather than relying solely on regular users.
What's my experience with pricing, setup cost, and licensing?
Pega is expensive than Versace. I rate the solution’s pricing a six on ten.
What other advice do I have?
When it comes to Pega, I haven't come across any particularly outstanding out-of-the-box functionalities. However, I appreciate their local, no-code approach, which makes it easy for users to quickly grasp how to create work solutions. Although case management is included, it doesn't seem as flashy compared to other VPNs.
Pega was coming with lot of out of the box integration options with APIs and others but, we did not drive the AI part.
Based on the specific use case, I would recommend it to companies prioritizing user functionality over scalability in their portfolio. However, it's crucial to collaborate with a skilled integrator to ensure smooth implementation.
Overall, I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Good RPA Tool
What do you like best about the product?
We have been using Pega platform to help automate the finance operations and reduce the time-consuming manual activities and processes. We found it easy to monitor the RPA execution and the consolidated data reports that it presents gives clear insights.
What do you dislike about the product?
Pega's filtering capabilities on custom dashboards is very limited, the custom search results can be improved. It is also a bit complex to setup.
What problems is the product solving and how is that benefiting you?
It has benefitted us by automating our transactional, redundant tasks and cutting down our manual activities. The setup of workflows and monitoring has become easier to say the least.
The solution offers a lot of out-of-the-box functionalities, but its pricing could be improved
What is our primary use case?
We use Pega BPM for one of the finance applications and the different order and demand management.
What is most valuable?
Pega BPM offers a lot of out-of-the-box functionalities.
What needs improvement?
Pega BPM's documentation should be improved, especially for freshers or new trainees.
Pega BPM's pricing could be improved because it is expensive. People are not choosing Pega BPM because of its price and are moving to open-source or cost-effective solutions like Camunda.
For how long have I used the solution?
I have been using Pega BPM for around two years.
What do I think about the stability of the solution?
Pega BPM is a very stable solution.
What do I think about the scalability of the solution?
Pega BPM is a scalable solution. Around 10,000 users are using Pega BPM.
How was the initial setup?
Pega BPM's initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
Users have to pay a yearly license cost for Pega BPM, which is expensive.
What other advice do I have?
I am using the latest version of Pega BPM.
When we started, it was a team of 10, and now 23 employees are involved in the solution's deployment and maintenance. The solution has nine to ten developers and testers.
Overall, I rate Pega BPM a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Slightly expensive
What do you like best about the product?
Out of the box features of case flows, reporting, sla, openspan bot, integrations with most of the cloud applications like DocuSign, AWS services etc ..
One click mobile app conversion.
One click mobile app conversion.
What do you dislike about the product?
Lack of good ui, customisation is an issue, cost and producing is on thehigher side .
Pega support is not that refined.
Pega support is not that refined.
What problems is the product solving and how is that benefiting you?
Automations of manual work
Building automation suites including portals hosted on pega.
Mobile apps for the desktop applications etc ..
Building automation suites including portals hosted on pega.
Mobile apps for the desktop applications etc ..
Recommendations to others considering the product:
Can solve a lot of use cases for business....but need diligence in deciding where to use it.
Its good
What do you like best about the product?
I like being able to review my calls, search sort and find other team member calls
What do you dislike about the product?
UI could be better. It takes a long time to find the calls I'm looking for.
What problems is the product solving and how is that benefiting you?
Call reviews and looking for areas to improve.
Review
What do you like best about the product?
That it does cases in a quick time Period
What do you dislike about the product?
That it crashes or does not want to save some cases and gives an error message.
What problems is the product solving and how is that benefiting you?
To create cases, assign cases, leave messages for agents and looking up case notes and trace agent information.
Great
What do you like best about the product?
Rapidity and real time connection with customers
What do you dislike about the product?
Some Delay Of Responds And Emails Reply Delay
What problems is the product solving and how is that benefiting you?
Giving Customers Such A Great Experience and satisfaction
Pega Claims Management
What do you like best about the product?
Ease of Deployment, Pricing Flexibility, Ease of Integration
What do you dislike about the product?
Availability to 3rd Party Support
Serice and Support in a way
Serice and Support in a way
What problems is the product solving and how is that benefiting you?
large portions for claims process to reduce processing time, reduce costs, and improve customer experience
Enjoy the world of digital applications with Pega
What do you like best about the product?
Pega is the most advanced tool, which is built on modern technology for our ease to develop agile applications and it really does not involve any complex coding. So far my experience with Pega is very effective and helping me to build the low cod apps, which are based on digital customer services, and help me to provide proactive sources for my various channels, for the better engagement of my audience.
What do you dislike about the product?
Initially it was tough for my whole tea, to get shifted from our previous platform and also it required much time to shift the data, so in this regard it is not user friendly.
What problems is the product solving and how is that benefiting you?
Its digital delivery and narrow cast feature has helped me a lot in grabbing the attention of my customers and even I can personalize the offers, thus ends in providing them consistent customers service experience. This could not be possible without Pega’s digital services.
Recommendations to others considering the product:
It is a universal platform and every organization could get benefit from it. It is very helpful for insurance companies and also for the digital marketing companies. I will recommend this tool with great zest. Pega is available in different plans and you can easily select according to your business size.
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