Great tool for understanding user feedback
What do you like best about the product?
This is the only software that provides complete visibility of user feedback with automatic classification / topic extraction from individual reviews and support queries.
It has a straightforward interface; the onboaridng process was quite straightforward, and it is used regularly by a few dozen people in our organisation.
It has a straightforward interface; the onboaridng process was quite straightforward, and it is used regularly by a few dozen people in our organisation.
What do you dislike about the product?
The process of creating and managing monitors could be more transparent, as well as manual tweaking of monitors and historical aggregation of feedback by monitor (i.e. by topic).
One thing to improve would be more involved onboarding of new users: offering more training and integration support.
One thing to improve would be more involved onboarding of new users: offering more training and integration support.
What problems is the product solving and how is that benefiting you?
UnitQ allows us easier access, navigation, and analysis of user feedback we receive on the app stores and throughout our internal feedback tools (e.g. Zendesk). It also allows us to monitor trends in this feedback through automated alerts that quickly inform us through Slack about the nacent issues or feedback that our users might be providing through the app store reviews or contact/support forms.