Dropbox Sign WebApp
DropboxReviews from AWS customer
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A simple function has stopped working and terrible support
What do you like best about the product?
I like that I am able to create many folders containing photographs for my clients to access. In the past this system has worked nicely.
What do you dislike about the product?
I have been a Dropbox user for at least 15 years and it was my preffered way of sharing large file photographs for my clients. However, recently one of the functions stopped working, the simple method of sharing the folders with my clients. When I contacted support they asked me to download some program that I need to set up and record some internal function and then send the file to them. I studied the instructions and determined this was way to technical for me to perform and would take up too much of my time. Basically, they are asking me to trouble shoot the problem. I had always thought it was the role of the tech company to troubleshoot an issue and not ask the client to figure it out.
I have repeatably informed Dropbox technical staff that I am unable to do this and asked if they are able to screen share and perform the troubleshooting themselves. The response is yes, but not in the elevated department in which my case has been turned over to. This higher level support is not able to screen share. I replied, asking to have my case turned back over to the support team that can help but they have not done so. I keep asking to have this fixed and the person handling the case keeps replying that they are unable to screen share. This person does not acknowledge my request to turn it over to the support that can do this. They just keep replying with the instructions to carry out the dowload of the program and how to internally record the functions of Dropbox and to send them the file.
I am losing patience with the obvious decline of support that Dropbox supplies. It is like I am in an alternate universe in which the recipient of my messages does not understand English and repeatably ignors my requests. Like a robot they just keep replying with the samemessage, I just don't get it. This is how a client for many years is treated?
I have repeatably informed Dropbox technical staff that I am unable to do this and asked if they are able to screen share and perform the troubleshooting themselves. The response is yes, but not in the elevated department in which my case has been turned over to. This higher level support is not able to screen share. I replied, asking to have my case turned back over to the support team that can help but they have not done so. I keep asking to have this fixed and the person handling the case keeps replying that they are unable to screen share. This person does not acknowledge my request to turn it over to the support that can do this. They just keep replying with the instructions to carry out the dowload of the program and how to internally record the functions of Dropbox and to send them the file.
I am losing patience with the obvious decline of support that Dropbox supplies. It is like I am in an alternate universe in which the recipient of my messages does not understand English and repeatably ignors my requests. Like a robot they just keep replying with the samemessage, I just don't get it. This is how a client for many years is treated?
What problems is the product solving and how is that benefiting you?
Access to high resolution photographs that I shoot for my clients
Readily available, but not the easiest to use.
What do you like best about the product?
Well known platform, available for most devices
What do you dislike about the product?
I find it difficult to navigate and organize. I don't find it very intuitive.
What problems is the product solving and how is that benefiting you?
Many outside partners have a Dropbox account so it is a platform that we can suggest for moving large content files like Hi-res photos or video.
I use it all the time. Don't know what I'd do without it.
What do you like best about the product?
It's so easy to transfer files. Just click and paste.
What do you dislike about the product?
The website is down occasionally, and crashes sometimes.
What problems is the product solving and how is that benefiting you?
Transferring large files to my clients.
Data everywhere
What do you like best about the product?
Dropbox was super easy to setup & integrate across all of my devices. It has also made accessing & sharing large amounts of data easier than going through a drive thru for a bit to eat.
What do you dislike about the product?
For me personally, the only down sides would be when someone I would like to share data with is unfamiliar with the software and the software not having a "media player". Which would allow the seamless review of multiple audio files.
What problems is the product solving and how is that benefiting you?
Dropbox has become a digital office space that I can access whenever I see fit allowing me to work at the pace I prefer.
Highly recommend to everyone, backup your files always!
What do you like best about the product?
I keep a backup of all my files in Dropbox. I made the mistake of not doing so in the past and lost alot of important files.
What do you dislike about the product?
There are no downsides to having a secure offsite, cloud storage option in my oppinion.
What problems is the product solving and how is that benefiting you?
I lost alot of files in the past, Dropbox is my solution for backing up my files.
Trusted and Straightforward
What do you like best about the product?
I know that when i share a file or folder on Dropbox that my client will feel confident and secure. With some services, they feel nervous and worried that they are being forced to sign up for something they don't want. Dropbox, is a trusted brand. It is also fast and easy to use, the interface is straightforward and intuitive.
What do you dislike about the product?
I wish I could have unlimited storage for an affordable monthly cost!
What problems is the product solving and how is that benefiting you?
It allows me to share large files and folders.
Great team software
What do you like best about the product?
I use it frequently to easily share files between computers, my phone and with
board members in the bicycle club I am a member of. It is very simple.
board members in the bicycle club I am a member of. It is very simple.
What do you dislike about the product?
There is a small risk to delete files but stying on top of this, you can limit the risk.
What problems is the product solving and how is that benefiting you?
I my club board, we don't need to send files between us, we simply store them in dropbox.
Dropbox Review
What do you like best about the product?
I like knowing we can securely store files and access them from any device at any time.
What do you dislike about the product?
I wish cloud storage was included, as we already pay for a premium account and are a nonprofit with limited funding.
What problems is the product solving and how is that benefiting you?
We don't have to keep physical files anymore, which take up space and cost printing and storage fees.
Get Your Data Anywhere
What do you like best about the product?
I like that dropbox has an install for every OS so you can get your files and data on any device you happen to be using. The two features I like best besides making my data available across all my devices are local copies and Microsoft Office integration. First, I can tell DropBox to keep a local copy of specific items so that I can access them even when I am offline and DropBox will keep them up to date in the background. Second, DropBox has direct integration with MIcrosoft Office which makes editing Word Docs and Excel Spreadsheets super easy.
What do you dislike about the product?
I can't think of anything that I don't like about DropBox.
What problems is the product solving and how is that benefiting you?
DropBox solves the problem of shareing documents with friends and co-workers.
Very useful
What do you like best about the product?
This app is very useful and helps me a lot with my work
What do you dislike about the product?
Errors that appears everytime when I try to upload more files
What problems is the product solving and how is that benefiting you?
My work with the accountant
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