Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Comcast Business helped turn our company into a remote office
What do you like best about the product?
Vonage business stays up to data and continuously adds new features while also maintaining their current ones.
What do you dislike about the product?
No complaints in over 4 years of using their services.
What problems is the product solving and how is that benefiting you?
Managing our remote workforce. We are a company of over 100+, across multiple offices, and all using Vonage business to field sales deals and customer support.
We recently added our call center and it was a piece of cake thanks to Joe Chapa.
What do you like best about the product?
We are still in the infancy stage of our call center, but I can already see the benefits from the call log information at my fingertips.
What do you dislike about the product?
Nothing to report at this time, All is good. everything is working properly.
What problems is the product solving and how is that benefiting you?
The Vonage system is giving me the information I need to properly staff my department. a number of calls, why they are calling, length of calls, etc.
Great Company Remote solution
What do you like best about the product?
The option to have several locations in different places like we are in the same office
What do you dislike about the product?
The settings sometimes could be confusing
What problems is the product solving and how is that benefiting you?
connectivity between our organization, all working remotely
Reliable service
What do you like best about the product?
The service is reliable, but if any issues, they can be resolved quickly.
What do you dislike about the product?
Onsite assistance is important, virtual can be difficult.
What problems is the product solving and how is that benefiting you?
Web-based telecommunications.
Great VOIP phone and internet service with great customer service
What do you like best about the product?
Vonage has great customer service. I recently had an issue installing a new phone on my Vonage System. I called Vonage Support and got an excellent level 2 technician, Perry. He was able to resolve my problem, get my phone up and running in no time at all. He asked if I received a return merchandise label to return the old phone. I didn't have one, so he personally requested the return merchandise label and didn't close my ticket until he confirmed I got it. Perry was very patient, helpful and understanding. He listened to my issue, fixed the issue, all with a professional and friendly and helpful attitude.
What do you dislike about the product?
Inherent in VOIP, if the internet goes down, you don't have phone service. Overall, the system works great the majority of the time. The procedure to transfer a call is more steps than our previous phone system, but once you learn the steps, it is easy.
What problems is the product solving and how is that benefiting you?
Vonage also has an amazing phone app so I can answer the office phones from anywhere with my mobile phone. It is very helpful. All of our offices in different cities can be contacted with an easy 4 digit number. This is a real time saver. My vonage phone has a great call log on the phone and in the app, so it makes it really easy to retrieve phone numbers.
Recommendations to others considering the product:
If you want a great VOIP telephone system that can be used to connect multiple locations, this is a great system. There is good support and technical assistance. The system is easy to use. The phones can easily be programmed to roll right to employee mobile phones if you have employees that work off location. The Vonage app is great for answering company phone calls on your mobile phone from any location and doesn't reveal your personal mobile phone number. Excellent product and service!
Vonage - 10 out of 10 Highly Recommend
What do you like best about the product?
Vonage has been a consistently great option for our clients as well as for our own business use. We love their robust feature list coupled with a very user friendly and sleek interface. You get a lot of bang for your buck. Even more, every interaction with their top notch team proves that they are customer focused and driven to help. Our guy, Alex Comstock, goes above and beyond to make sure needs are met and customers are happy. He truly is an expert at what he does. A+++ all around. :)
What do you dislike about the product?
There isn't one thing I can think of as a "dislike" for Vonage. Great product with a great team behind it.
What problems is the product solving and how is that benefiting you?
Agility in business communication to work from anywhere, quickly scale, communicate with customers easily, business SMS inbox to main line monitored by multiple team members, quick changes to call flow/voicemail via a simple to use Admin tool, and much more.
Switched from Mitel to Vonage...
What do you like best about the product?
We switched from Mitel to Vonage January 2021. It has been a game changer for us. I can now answer calls on my desk phone, computer and cell. Being able to make business calls from my mobile has dramatically changed the way I work. I'm no longer confined to my office and can be productive anywhere.
We also have a contact center. The reporting and the tools available for agent visibility and call reporting has been much, much better than what we had before.
We got all these things while also cutting costs. Definitely recommend switching to Vonage.
We also have a contact center. The reporting and the tools available for agent visibility and call reporting has been much, much better than what we had before.
We got all these things while also cutting costs. Definitely recommend switching to Vonage.
What do you dislike about the product?
Not anything I can think of that particularly bothers me about Vonage. The only thing that comes to mind was after switching when I'd get a call my softphone, cell and desk phone would ring all at the same time. It took me a day or so to figure out what the best settings would be for my preferences, but that is minor. Now the ability to have the choice to route calls to wherever I want has become the biggest thing I love.
What problems is the product solving and how is that benefiting you?
The reporting and the tools available for agent visibility and call reporting has been much, much better than what we had before. Our answer rate has definitely improved since moving to Vonage.
Love Vonage!
What do you like best about the product?
texting, video meetings, easy to use, support
What do you dislike about the product?
I cannot think of anything missing off hand
What problems is the product solving and how is that benefiting you?
It is user-friendly and easy on the eyes. I love the simplicity and it is not busy with a lot of fancy jargon that would scare the average person off. I can call, text, listen back to conversations in case I missed an important detail and read my voicemails. I do not need a clunky phone, just a headset. I now have more room on my desk with the use of the softphone ap, I do not need a phone at all! It comes with me when I need to go out of town. Just bring your cell phone with the ap or your laptop!
Recommendations to others considering the product:
Try it you will love it and save time and money.
Top Notch Business Solution
What do you like best about the product?
Vonage's business apps - desktop and mobile - have the best features and interface I've seen among all the big VoIP carriers. Our rep - Alex Comstock - is responsive and reliable, making the overall experience a pleasure.
What do you dislike about the product?
Getting "live" Support by telephone can be a challenge, but their online Support and Training site can address solutions for most common questions or issues.
What problems is the product solving and how is that benefiting you?
The Business Inbox - texting to and from your main phone number - has been especially helpful. And the Administrative Portal is intuitive and easy to use.
Unwavering service and committment
What do you like best about the product?
Our firm has been a client with Vonage for about 4 years now. Alex Comstock is our contact and I am so grateful to have him assigned to our account. His prompt and excellent service is beyond measure. Alex approaches each of our VOIP needs with caring, dedication, and knowledge. Since working with Alex, I have never had to settle when it comes to the needs of our firm. You have not had excellent service paired with top of the line hardware/software, Vonage should be your next call.
What do you dislike about the product?
Nothing at this time. We have struggled in the past with getting our needs met through just the Chat feature. We reached out to the company and requested an Account Rep be provided to us. We now have a dedicated Account Manager, Alex Comstock, and we couldn't be happier.
What problems is the product solving and how is that benefiting you?
We have solved the challenge of having one company to work with to support the many individuals within our organization. With having one provider, we are able to support all of the agents with their telecom needs.
Recommendations to others considering the product:
Call and ask for Alex Comstock. He is our Account Manager and I would be lost without him.
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