Vonage Contact Center (VCC)
VonageReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
479 reviews
from
External reviews are not included in the AWS star rating for the product.
Good Online Phone System
What do you like best about the product?
we are able to log in from either phone or desktop. Calls, texts, and video conferencing are all great features. You are also able to mute and forward calls if you would like.
What do you dislike about the product?
Headsets disconnect from the system at times.
What problems is the product solving and how is that benefiting you?
they are constantly fixing bugs
Switched from Five9 to Vonage
What do you like best about the product?
User-friendly. No problem with recording and storing calls in the cloud. Great VOIP solution for the money.
What do you dislike about the product?
- 24/7 support is premium and it should be paid extra for. Can't really say it's a minus, but wish I've underlined that for myself earlier when I started having problems. If you're calling internationally and need to add new countries to the calling list, it may take a day or two for some folks from the customer support team to add these to the list. And they would say it's been added. Good side - still, customer support is good at returning your calls.
- There should be less noise when you're talking to cs and they're working from home.
- Wish individuals could be associated with hashtags and notes. Integration with Google Claendar also could do good things.
- There should be less noise when you're talking to cs and they're working from home.
- Wish individuals could be associated with hashtags and notes. Integration with Google Claendar also could do good things.
What problems is the product solving and how is that benefiting you?
Calling International customers for reasonable funds. Texts are also easy to be sent.
Service above all else
What do you like best about the product?
I very much admire the ease and efficiency of administering Vonage.
What do you dislike about the product?
Some tickets do take a little long to take care of but still within acceptable times.
What problems is the product solving and how is that benefiting you?
When I first started administering Vonage, I was very confused as I had never done this type of thing before. But the Vonage people were very good and patient about helping me learn.
Vonage works great
What do you like best about the product?
Vonage has all the features we need and even more. We enjoy using it for our business.
What do you dislike about the product?
The only downside is that we don't have mass messaging which we use a lot.
What problems is the product solving and how is that benefiting you?
Haven't had any problems.
Recommendations to others considering the product:
Make the switch to Vonage and get the best service. We used Ring Central and it's the worst customer service, we would never go back.
Best solution with great support
What do you like best about the product?
We have installed hundreds of clients with different Hosted VoIP companies solutions. Vonage is the easiest interface and most user-friendly portal. Post implementation this is key.
What do you dislike about the product?
There are some features that should be added - like the ability to append notes onto a call, the ability to record a call from the beginning- at any point along the call.
What problems is the product solving and how is that benefiting you?
Vonage combines the best of all of the platforms that we have seen for unified communications into one easy to use platform that is easy to use, easy to administer and easy to train.
Great value and service
What do you like best about the product?
The ability to chat with a service representative and get things done right away.
What do you dislike about the product?
We've been using the product for over 10 years now and it only gets better. I can't say that there's anything we dislike.
What problems is the product solving and how is that benefiting you?
VBC has resolved all the issues I've run into via chat or phone calls. The typical problem would be a phone not coming online.
Stellar Service
What do you like best about the product?
I switched from another service I was not happy with. Vonage is very user friendly with many layers of support. I also love that the technology is integrated into iPhone, etc.
What do you dislike about the product?
Nothing so far! This far beats their competitors. There are also many training modules, but easy enough to figure out by oneself.
What problems is the product solving and how is that benefiting you?
VoIP communications. I use this service for all my business communication. I like the versatility is offers. I am more productive because of it.
Great Service!
What do you like best about the product?
Vonage's VOIP service has been incredibly reliable and economical.
What do you dislike about the product?
It's an incredibly robust system with a lot of features. Sometimes the features can be overwhelming.
What problems is the product solving and how is that benefiting you?
The ability to be away from the office but continue to have access to the telephone system through the app, and to be able to control it from anywhere.
Vonage Makes Business Communication Easy for Everyone!
What do you like best about the product?
I love that Vonage has a wide range of ways to communicate with our internal team, as well as our external team. I can message, fax, call, and set up meetings all in one place!
What do you dislike about the product?
There isn't anything I have found that I dislike. The only issue I ever had was with faxing and Vonage customer support was helpful. They even followed up with me to make sure the issues was resolved.
What problems is the product solving and how is that benefiting you?
Vonage Business Communications is a one-stop-shop for communicating with your team and your clients. A huge benefit is that I have all the modes of communication in one place so I don't have to open several apps to communication in different ways.
Recommendations to others considering the product:
If you are looking for one application to give you all the communication tools you need, Vonage Business Communications is the way to go!
Very attentive
What do you like best about the product?
I enjoyed that I am able to call Vonage customer service and they will work with me, no matter how long it takes, to solve the problem. They will even call back in a few days to ensure I am still satisfied and have no other issues.
What do you dislike about the product?
I do get a little frustrated when they call and I can tell most of them are working from home, which does not matter, but they should be able to be in a room with no other outside noise. Sometimes I hear kids, dogs and even traffic in the back ground and it is hard to concentrate on the task at hand.
What problems is the product solving and how is that benefiting you?
The last time I called it was about the caller ID that callers see when any user calls out.
showing 101 - 110