Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Unparalleled Support
What do you like best about the product?
EVERYTHING! Pricing is better than my existing analog service. Onboarding was very efficient. Alex Comstock is the Vonage representative that I was assigned. He was able to clarify my configuration concerns and masterfully handled all of the details from porting existing telephone numbers to providing any and all the materials necessary to learn about the new equipment and the vast array of features included in the Vonage Business VOIP service.
What do you dislike about the product?
Nothing. The entire process was far less time-consuming than I imagined. The equipment arrived pre provisioned well in advance of the port date. I placed the equipment in position the day before the predetermined installation date. On the installation date, I signed into the Vonage video meeting and 45 minutes later the system was up and running.
What problems is the product solving and how is that benefiting you?
Bringing my communications system out of the stone age. Working remotely with the Vonage app is incredibly simple. I am sorry I did not do this years ago.
Recommendations to others considering the product:
Contact Rich Technology Group before reaching out directly. They are true professionals.
It is a great tool for calling and texting purposes in a business organization.
What do you like best about the product?
The quality of the calls is very good and efficient in addition the voicemails are being delivered in a very good manner and audio Quality is really good, hardly have any bugs.
What do you dislike about the product?
No Bugs as such, but once we receive calls there should be an option to leave them a text in case you are in a meeting or busy, same goes with when you are already on the call.
What problems is the product solving and how is that benefiting you?
I am a Talent Acquisition Assistant and I am working offshore & my deliverables are in the United States so it helps me a lot to be connected with the Clients and the organization.
Recommendations to others considering the product:
It is a great tool for calling in a business organisation.
Vonage Phone Feedback
What do you like best about the product?
We love the ease of use of the system. In particular, we love the flexibility to configure the phone using the VBC portal. We love that we can easily divert calls to a secondary device if the internet is not available or if power is down.
What do you dislike about the product?
There are not many features that we dislike.
What problems is the product solving and how is that benefiting you?
Our previous provider was very unreliable. The service would go down, and our phone was not working for multiple days. Vonage has been more reliable, hands down.
Vonage Business Communications
What do you like best about the product?
The phone application is good in terms of user interface and accessibility. Features like call recording, forwarding, and the voicemail process are also quite handy.
What do you dislike about the product?
Online chat support can be improved significantly. They need to address the data loss issue more effectively, as it happens that sometimes the data is not visible and there is no way to retrieve it.
What problems is the product solving and how is that benefiting you?
I used Vonage business communication to dial calls to candidates for recruitment in the USA and also to connect with internal team members in my company to pass on or gather information.
VOIP phone service
What do you like best about the product?
A few years back, it was a good change from hard phone line to VOIP with Vonage. Their customer service was supportive throughout the transition and initial set up, but over time the support and customer service dwindled.
What do you dislike about the product?
We were no longer able to speak with a live person for help, questions, issues, or anything. It was all driven by self help utilizing their website. We started having quality issues and calls dropping multiple times daily. We had our IT person check connections, internet, etc. There was nothing wrong on our end, but Vonage would not recognize this issue nor do anything to rectify the issue. This eventually prompted us to find another VOIP provider.
What problems is the product solving and how is that benefiting you?
We switched from Comcast to Vonage, and it gave us more control and more options to manage set ups internally. Comcast was experiencing several national outages that were affecting our business as well.
Recommendations to others considering the product:
Find a VOIP company that will offer good customer service, options to talk with live people for help, and quick response times.
Great tool but poor customer service
What do you like best about the product?
Vonage is great to integrate different services all in one to communicate with customers. I was able to make phone calls and send SMSs to clients. It's helpful for sure.
What do you dislike about the product?
Every time I tried reaching out to their customer support it was very hard to get someone to respond. If they had no agents available at the time, instead of keeping you on some sort of waiting list you had to complete the entire support form again to be able to see if anyone is available.
What problems is the product solving and how is that benefiting you?
I mainly solved the problem of having a US number to operate with even while working remotely. The main benefits are that I could receive and make calls, receive and send SMS, also had a voice mail activated, and received all my voicemails through email as well.
Executive Assistant
What do you like best about the product?
I like all the features and the simplicity of use of the product.
What do you dislike about the product?
I do dislike anything about the product/service. Everything works perfectly!
What problems is the product solving and how is that benefiting you?
I am solving the issue of having a dependable service I can use. I have realized the benefit of getting an email when a voicemail is left.
Recommendations to others considering the product:
I recommend using Vonage Business Communications because of the ease of use. I have used several other solutions, and they just do not stand up as Vonage does.
Great Account managers and Support
What do you like best about the product?
I have been a partner and client with Vonage for several years. They are always adding new features. I appreciate that I can use an App and several phones with the same Extension and can be very distinctive with enabling certain features on each extension.
What do you dislike about the product?
Nothing really comes to my mind. The only thing which could be better is offering current clients upgrades from time to time. Wonder what will happen after the acquisition from Erikson?
What problems is the product solving and how is that benefiting you?
I am working with several small businesses, and for them, a Phone Cloud solution is excellent. They don't need to be onsite to receive/make phone calls.
It is an amazing communication tool
What do you like best about the product?
It is the best application to connect with people internationally and the communication product that gives better network flow in connecting. We can connect with people using text messages as well. Voice is much evident in Vonage than in other applications.
What do you dislike about the product?
The only thing that makes trouble is that this needs good internet to connect with clarity.
What problems is the product solving and how is that benefiting you?
It clears the problem of connecting with people internationally. We can connect with people from anywhere in the USA using the Vonage application. It also allows video calls and screen sharing, the best part of this application. It is a great platform to connect with people professionaly.
Calling software
What do you like best about the product?
Vonage is very helpful to calling the candidate in United States. This app is help us to get in touch and speak with Them and text them ad well.
It's very user friendly the UI is very easy to use.
It's very user friendly the UI is very easy to use.
What do you dislike about the product?
For Vonage the internet connectivity should be a great otherwise there is lack of voice for the other side so that would be a sometime we face. Others all are good.
What problems is the product solving and how is that benefiting you?
With the Vonage we communicate with candidates in United States and recruit them and help them to get a good job.
In staffing industry Vonage is the very useful tool.
In staffing industry Vonage is the very useful tool.
Recommendations to others considering the product:
For every staffing industry Vonage is the very helpful tool and it's very easy to understood so please use it to make your process easy they have text facilities and you can also left a VM.
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