Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Vonage Makes Business Communication Easy for Everyone!
What do you like best about the product?
I love that Vonage has a wide range of ways to communicate with our internal team, as well as our external team. I can message, fax, call, and set up meetings all in one place!
What do you dislike about the product?
There isn't anything I have found that I dislike. The only issue I ever had was with faxing and Vonage customer support was helpful. They even followed up with me to make sure the issues was resolved.
What problems is the product solving and how is that benefiting you?
Vonage Business Communications is a one-stop-shop for communicating with your team and your clients. A huge benefit is that I have all the modes of communication in one place so I don't have to open several apps to communication in different ways.
Recommendations to others considering the product:
If you are looking for one application to give you all the communication tools you need, Vonage Business Communications is the way to go!
Very attentive
What do you like best about the product?
I enjoyed that I am able to call Vonage customer service and they will work with me, no matter how long it takes, to solve the problem. They will even call back in a few days to ensure I am still satisfied and have no other issues.
What do you dislike about the product?
I do get a little frustrated when they call and I can tell most of them are working from home, which does not matter, but they should be able to be in a room with no other outside noise. Sometimes I hear kids, dogs and even traffic in the back ground and it is hard to concentrate on the task at hand.
What problems is the product solving and how is that benefiting you?
The last time I called it was about the caller ID that callers see when any user calls out.
Operations Manager
What do you like best about the product?
I like the feature where you can see you previous calls from any time period and the ability to lookup numbers.
What do you dislike about the product?
The vonage app did not allow me to transfer calls.
What problems is the product solving and how is that benefiting you?
I am able to track staff calls as the front office support.
Go With Vonage
What do you like best about the product?
Automated invoice emails- Easy to talk to
What do you dislike about the product?
Late fees are not my favorate part of the service
What problems is the product solving and how is that benefiting you?
I had an account issue with the name that should have been listed vs. what was listed- the rep went above and beyond to figure out the account details were incorrect- they did correct it in a timely manner
Recommendations to others considering the product:
Easy to use- user-friendly - Customer service is prime. Average priced
Great Customer Service
What do you like best about the product?
The polite customer service representative and her knowledge to quickly remedy my issue.
What do you dislike about the product?
There wasn't anything I disliked during my conversation with the representative.
What problems is the product solving and how is that benefiting you?
Vonage helps manage our customer calls. We never miss an important call or lose a client
features are great but overall dependency is low
What do you like best about the product?
interoffice communication and the app are convenient
What do you dislike about the product?
system constantly has bugs. queue gets messy in the background. reception console has consistent issues. static, delays. not a reliable product
What problems is the product solving and how is that benefiting you?
I would not say that vonage has any features you couldnt get elsewhere while having more dependability
Recommendations to others considering the product:
Explore other options.
Comcast Business helped turn our company into a remote office
What do you like best about the product?
Vonage business stays up to data and continuously adds new features while also maintaining their current ones.
What do you dislike about the product?
No complaints in over 4 years of using their services.
What problems is the product solving and how is that benefiting you?
Managing our remote workforce. We are a company of over 100+, across multiple offices, and all using Vonage business to field sales deals and customer support.
Review of Jose Chapa a Vonage PM
What do you like best about the product?
Informative and knowledgeable - Jose Chapa
What do you dislike about the product?
Nothing yet, too new still, seems stable and great support
What problems is the product solving and how is that benefiting you?
Working with stabilizintg international calls. Contact Center in the Cloud vs On Prem!!
We recently added our call center and it was a piece of cake thanks to Joe Chapa.
What do you like best about the product?
We are still in the infancy stage of our call center, but I can already see the benefits from the call log information at my fingertips.
What do you dislike about the product?
Nothing to report at this time, All is good. everything is working properly.
What problems is the product solving and how is that benefiting you?
The Vonage system is giving me the information I need to properly staff my department. a number of calls, why they are calling, length of calls, etc.
Great Company Remote solution
What do you like best about the product?
The option to have several locations in different places like we are in the same office
What do you dislike about the product?
The settings sometimes could be confusing
What problems is the product solving and how is that benefiting you?
connectivity between our organization, all working remotely
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