Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Operations Manager
What do you like best about the product?
I like the feature where you can see you previous calls from any time period and the ability to lookup numbers.
What do you dislike about the product?
The vonage app did not allow me to transfer calls.
What problems is the product solving and how is that benefiting you?
I am able to track staff calls as the front office support.
Go With Vonage
What do you like best about the product?
Automated invoice emails- Easy to talk to
What do you dislike about the product?
Late fees are not my favorate part of the service
What problems is the product solving and how is that benefiting you?
I had an account issue with the name that should have been listed vs. what was listed- the rep went above and beyond to figure out the account details were incorrect- they did correct it in a timely manner
Recommendations to others considering the product:
Easy to use- user-friendly - Customer service is prime. Average priced
Great Customer Service
What do you like best about the product?
The polite customer service representative and her knowledge to quickly remedy my issue.
What do you dislike about the product?
There wasn't anything I disliked during my conversation with the representative.
What problems is the product solving and how is that benefiting you?
Vonage helps manage our customer calls. We never miss an important call or lose a client
features are great but overall dependency is low
What do you like best about the product?
interoffice communication and the app are convenient
What do you dislike about the product?
system constantly has bugs. queue gets messy in the background. reception console has consistent issues. static, delays. not a reliable product
What problems is the product solving and how is that benefiting you?
I would not say that vonage has any features you couldnt get elsewhere while having more dependability
Recommendations to others considering the product:
Explore other options.
Comcast Business helped turn our company into a remote office
What do you like best about the product?
Vonage business stays up to data and continuously adds new features while also maintaining their current ones.
What do you dislike about the product?
No complaints in over 4 years of using their services.
What problems is the product solving and how is that benefiting you?
Managing our remote workforce. We are a company of over 100+, across multiple offices, and all using Vonage business to field sales deals and customer support.
Review of Jose Chapa a Vonage PM
What do you like best about the product?
Informative and knowledgeable - Jose Chapa
What do you dislike about the product?
Nothing yet, too new still, seems stable and great support
What problems is the product solving and how is that benefiting you?
Working with stabilizintg international calls. Contact Center in the Cloud vs On Prem!!
We recently added our call center and it was a piece of cake thanks to Joe Chapa.
What do you like best about the product?
We are still in the infancy stage of our call center, but I can already see the benefits from the call log information at my fingertips.
What do you dislike about the product?
Nothing to report at this time, All is good. everything is working properly.
What problems is the product solving and how is that benefiting you?
The Vonage system is giving me the information I need to properly staff my department. a number of calls, why they are calling, length of calls, etc.
Great Company Remote solution
What do you like best about the product?
The option to have several locations in different places like we are in the same office
What do you dislike about the product?
The settings sometimes could be confusing
What problems is the product solving and how is that benefiting you?
connectivity between our organization, all working remotely
Reliable service
What do you like best about the product?
The service is reliable, but if any issues, they can be resolved quickly.
What do you dislike about the product?
Onsite assistance is important, virtual can be difficult.
What problems is the product solving and how is that benefiting you?
Web-based telecommunications.
Great VOIP phone and internet service with great customer service
What do you like best about the product?
Vonage has great customer service. I recently had an issue installing a new phone on my Vonage System. I called Vonage Support and got an excellent level 2 technician, Perry. He was able to resolve my problem, get my phone up and running in no time at all. He asked if I received a return merchandise label to return the old phone. I didn't have one, so he personally requested the return merchandise label and didn't close my ticket until he confirmed I got it. Perry was very patient, helpful and understanding. He listened to my issue, fixed the issue, all with a professional and friendly and helpful attitude.
What do you dislike about the product?
Inherent in VOIP, if the internet goes down, you don't have phone service. Overall, the system works great the majority of the time. The procedure to transfer a call is more steps than our previous phone system, but once you learn the steps, it is easy.
What problems is the product solving and how is that benefiting you?
Vonage also has an amazing phone app so I can answer the office phones from anywhere with my mobile phone. It is very helpful. All of our offices in different cities can be contacted with an easy 4 digit number. This is a real time saver. My vonage phone has a great call log on the phone and in the app, so it makes it really easy to retrieve phone numbers.
Recommendations to others considering the product:
If you want a great VOIP telephone system that can be used to connect multiple locations, this is a great system. There is good support and technical assistance. The system is easy to use. The phones can easily be programmed to roll right to employee mobile phones if you have employees that work off location. The Vonage app is great for answering company phone calls on your mobile phone from any location and doesn't reveal your personal mobile phone number. Excellent product and service!
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