Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Travelup ltd
What do you like best about the product?
Vonage is the best software for communicating with customer's best quality voice include texting service, voice mail service, and the best part I found call recording, which is a fantastic feature.
What do you dislike about the product?
The issue I notice sometimes might be due to the technical problem we can't check the call history and call recording.
What problems is the product solving and how is that benefiting you?
Communication problems sorted due to excellent software Vonage; Vonage is very much friendly. Voice quality with no breaking is pretty much appreciated. The recording feature is beneficial. Most of the time, we miss a part of the conversation. The recording feature will help us.
Easiest and reliable communication management software ever
What do you like best about the product?
The ease of use of this software is the one thing that I like the most about it. I am able to place calls conveniently across countries, and this saves a lot of time for me. Meetings, too, are made super easy with Vonage. Adding to these features, their customer support has been top-notch throughout my journey.
What do you dislike about the product?
Everything has been smooth sailing so for me, and I hope it continues the same way throughout.
What problems is the product solving and how is that benefiting you?
The significant benefit for me is that they offer both a phone application and a desktop application. So whenever I am away from my desktop, I am able to continue with the phone application. Also, the various integrations that they provide are super helpful for me.
Recommendations to others considering the product:
This software has been of tremendous use to me. I would recommend everyone to at least try it once, just for its ease of use and the wide variety of features that they offer
Switching to Vonage, as a VoIP solution.
What do you like best about the product?
Vonage Business is a VoIP phone system that allows me to make and receive unlimited calls. It also comes with advanced features like auto-attendant, phone system administration, and more. Unlike traditional mobile carriers, Vonage Business doesn't charge for the data you use when making calls. I can keep my existing mobile number or choose a new one from their list of numbers within my organization. Vonage Business also provides unlimited plans, so you're not stuck with monthly fees. Vonage Business is easy to set up and install on any device. They provide support in multiple languages, so it's easy to get help on the basics of setting up your account or managing your phone system remotely - no matter what language you speak!
What do you dislike about the product?
The quality of VoIP service can be affected by your wiring or network connection. Besides, It can be challenging to initiate a conference call because you must dial into a conference bridge on a separate line when you want to contact people outside your company.
What problems is the product solving and how is that benefiting you?
With Vonage Business Communications service, our company has had access to unlimited calling anywhere in North America, Europe, and Asia. In addition, we don't have any long-distance charges, and there is no limit on how many employees can use the service at one time. Not only are Vonage Business Services cheaper, but they also have several features that are not included in the other providers' services, so our organization could customize the software.
Recommendations to others considering the product:
Vonage Business Services is an excellent alternative for companies that don't want to spend lots of money on their standard phone service.
Best integration I’ve used thus far!
What do you like best about the product?
Vonage business is the best voice and message integration system that I've ever used. It allows for instant messaging, text messages, voice, etc. The ability to sync to your smart phone makes working from home seamless.
What do you dislike about the product?
The voicemail recording is not my favorite feature. My messages got scrambled around.
What problems is the product solving and how is that benefiting you?
Working from home, communication with clients and other staff, meetings, chat features
Vonage Business Communications
What do you like best about the product?
Vonage Business Communications is providing one of the best VoIP services in the market. We are using its service in our company Collabera and their service has been excellent. The application's interface is good, and it's easy to operate. The call gets connected smoothly, and the application runs without a lag. My organization is using Vonage Business Communications VoIP's services for the last few years, and their service has been exceptional. The software has both desktop and mobile applications, and it works well on both. The application allows me to maintain my cal logs, phone directory, and other reports to manage my activity.
What do you dislike about the product?
There is nothing to dislike about Vonage Business Communications; they are offering an excellent service. They can improve their desktop application slightly as it sometimes lags and the report download option on the mobile application.
What problems is the product solving and how is that benefiting you?
I have been using Vonage Business Communications in my organization for the last 3-4 years, and it has helped me in my VoIP needs. The calls connect easily, and the call experience is satisfying. We have used it for our internal and external VoIP calling, and the experience has been great. The mobile application is very straightforward and provides many options like directory, call logs, voicemails, etc. They also have a desktop application that can is used to make calls directly using your laptop. I can easily download reports using Vonage Business Communications, which can track my daily activity.
Recommendations to others considering the product:
Vonage Business Communications is a go-to option for any VoIP communication needs.
Jeremy Richardson made our phone system switch a great, easy experience
What do you like best about the product?
Jeremy from Vonage is truly the best customer service worker I have ever met, and maybe in general, one of the most professional, hopeful, and patient professionals I have met in general. I am an office manager and needed a new phone system ASAP, as our old one blew out. I had never set up a phone system and was feeling overwhelmed. I reached out to a few VOIP providers, including Vonage, where I met Jeremy - and ultimately decided to go with Verizon VOIP, which was our current provider and gave us a great rate. However, after a few days on Verizon VOIP, we realized it was not going to work and didn't do what we needed. I emailed Jeremy, after I had already turned Vonage away, and asked if it was too late to switch over. Jeremy was so helpful this past week in helping me set up, configure, and get used to Vonage, and talked me through everything. Even if you are not great technically, Jeremy will make it easy for you to decide what you need, and how to use it. I asked the same questions multiple times, being forgetful, and he never made me feel bad. He is, long story short, amazing and I cannot recommend him, or Vonage enough.
What do you dislike about the product?
Eveything was great, no complaints - Jeremy was great
What problems is the product solving and how is that benefiting you?
We needed a new phone system for our office immediately and now we have a working, easy to use, system in place
Cost-effective solution that replaced traditional phone communication.
What do you like best about the product?
Vonage Business Communications offers a reliable, cost-effective solution for small and medium-sized businesses and enterprises. Vonage's business phone service is designed to take the worry out of managing your communications. You can take advantage of all the features and capabilities of a traditional office phone system without the high price tag. The experience of a product can make or break a company's success. The interface and user experience are the backbone of a product. Vonage is committed to providing its customers with the best user experience possible, beginning with its design.
What do you dislike about the product?
It's versatile, low cost, and has a high level of security. But it doesn't work in every situation. For example, in some of our departments, the VoIP system can be pricey if it doesn't suit your needs and it's not always compatible with other software implemented.
What problems is the product solving and how is that benefiting you?
Vonage Business Communications has helped our business around the world save time and money by providing a cheap and easy way to expand our communication capabilities without investing in physical devices. In addition, it offered a range of features, including 24/7 customer care, inbound faxing, mobile app integration, so that our efficiency has improved.
Recommendations to others considering the product:
Vonage Business Communications offers reliable and affordable phone service with unlimited calling, so you should try it.
Best telephone system in the market
What do you like best about the product?
Clearer communication without any distortion
What do you dislike about the product?
Plans. Wouldn't know which plan to choose unless you talk to their team...
What problems is the product solving and how is that benefiting you?
I get to talk to my prospects and build a pipeline for my business development process
Recommendations to others considering the product:
This is the easiest VOIP system anyone could ask for.
Improved our communication!
What do you like best about the product?
Our team has been able to communicate more effectively with Vonage. Our team functions as a unit despite the fact that we are geographically remote. Vonage appeals to me because of its simplicity of use. With everything organized in one place, I am relieved to have all my professional contacts at my fingertips. As well as decluttering my phone, it keeps my business contacts sorted and organized. Voicemail transcription is the feature I like most. My initial call went unanswered, and I was apprehensive when I realized I had a message. A transcription of my voicemail was also available. When I discovered that Vonage offered this feature, I was thrilled.
What do you dislike about the product?
Vonage is a company I enjoy very much. The service has been highly reliable and convenient for me. Nevertheless, my only criticism is the lengthy loading time at the beginning of the day.
What problems is the product solving and how is that benefiting you?
We now have access to direct lines for each of us, thanks to Vonage Business Communications. The employees are all personally reachable. Communication is no longer limited to switching between apps or systems. Vonage Business Communications enables us to communicate efficiently and quickly.
Recommendations to others considering the product:
I recommend that you purchase Vonage Business Communications as soon as possible. Our organization has greatly benefited from this software.
Good but a lot of room for improvement
What do you like best about the product?
You don't have to depend on your network service provider since we can make calls through the internet.
Call connectivity is fast.
It can save data/ contact details of employees within the organization.
It Does not use a lot of space in the phone.
Call connectivity is fast.
It can save data/ contact details of employees within the organization.
It Does not use a lot of space in the phone.
What do you dislike about the product?
Very often, I have experienced call drop issues.
It needs a robust network for high-quality calls.
Since calls are made over the internet, sometimes people feel the caller is not genuine.
It needs a robust network for high-quality calls.
Since calls are made over the internet, sometimes people feel the caller is not genuine.
What problems is the product solving and how is that benefiting you?
We use it for our business solutions.
Helpful in making remote/ international calls to connect with clients and other groups.
To attend various business meetings.
Helpful in making remote/ international calls to connect with clients and other groups.
To attend various business meetings.
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