Vonage Contact Center (VCC)
VonageReviews from AWS customer
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VONAGE - “Best VOIP Service Provider”
What do you like best about the product?
• I like using Vonage as I enjoy high quality voice and video calls.
• Speed of text is very high.
• I get unlimited international calls to over 60 countries at best minimum rate.
• Easy to assign contacts and extension to users.
• User- interface is very easy to understand, even a beginner can use it without any guidance.
• There is no limit of calls and messages.
• I get unlimited calls and messages that too international.
• It is very reliable in terms of business purpose.
• Security is very high and provides privacy as well.
• It is also good for large business purpose as it provides high volume call .
• We can easily configure calls and messages as it’s very easy to use
• Speed of text is very high.
• I get unlimited international calls to over 60 countries at best minimum rate.
• Easy to assign contacts and extension to users.
• User- interface is very easy to understand, even a beginner can use it without any guidance.
• There is no limit of calls and messages.
• I get unlimited calls and messages that too international.
• It is very reliable in terms of business purpose.
• Security is very high and provides privacy as well.
• It is also good for large business purpose as it provides high volume call .
• We can easily configure calls and messages as it’s very easy to use
What do you dislike about the product?
• I have found their customer support very slow in terms of responsiveness and takes long time to solve the issue.
• The service is little expensive for small business and startups.
• Upper management is little bit slow , they surely solves the problem but takes a little bit time .
• Importing contacts needs multiple steps.
• When we add new features , it takes extra cost.
• The service is little expensive for small business and startups.
• Upper management is little bit slow , they surely solves the problem but takes a little bit time .
• Importing contacts needs multiple steps.
• When we add new features , it takes extra cost.
What problems is the product solving and how is that benefiting you?
• As I am using Vonage for my work so it is helping me a lot in doing international voice and video calls which is unlimited and I do not have to worry about the limitations of the number of calls.
• So overall Vonage is working for me as “A Wonder”.
• So overall Vonage is working for me as “A Wonder”.
Phone Call Software
What do you like best about the product?
Vonage is great tool for communication. We can use easily. It also helps in Texting as well. Customer support is always there.
What do you dislike about the product?
Sometime call connection is not up to the mark.
What problems is the product solving and how is that benefiting you?
Vonage help me to solve my call problems in a easy way. Any where i can use this.
Didnt know about this service but also did not dissappoint.
What do you like best about the product?
Most helpful thing is that it facilitates communication between people and businesses. Upsides of using this service is the AI implementation, which is not quite perfect but does its job.
What do you dislike about the product?
I don't like the price and the add ons we need to pay in order to use. Wish there were more free features.
What problems is the product solving and how is that benefiting you?
It is another service for communication, not so different from other services. It does its hojob really well. It does benefit me by letting me communicate my messages to others.
Phone application for bussiness
What do you like best about the product?
The implementation of this Phone is really easy you just have to install the app on your laptop i used it all day to make my calls and it is easy to integrate with other programs
What do you dislike about the product?
the frame and the features its not amazing or impacting but I mean its a phone it's okay, customer support its quite well
What problems is the product solving and how is that benefiting you?
all the workes of the companies need to have a phone on their laptops or just having a business line in the phone so its really easy to used and install
Vonage EZLynx Intergration
What do you like best about the product?
The intergration between Ezlynx & Vonage is great. It puts the client phone call in the client file so we can easily see who the person talked to. I also like that when the client calls their file automatically pulls up as long as the phone number is in the correctly.
What do you dislike about the product?
The only think I dislike is a new tab opens up for each client so if you are working on something you get interrupted with a new tab open in Google.
What problems is the product solving and how is that benefiting you?
We are able to track calls within EZLynx and also able to record our calls too.
Vonage experience
What do you like best about the product?
Easy to use. Interfaces are all clear. It also provides option for meeting so it's great deal.
What do you dislike about the product?
I've been using this software for more than 2 years. Didn't have any problem
What problems is the product solving and how is that benefiting you?
For calling purposes I'm using. We do US calling
Vonage Business Communications
What do you like best about the product?
A best VOIP application that help you to communicate worldwide .Vonage Business easy to use and can download desktop and phone version . Vonage features are different compare to other voip service provider which is very helpful .The best feature i like when copy the contact and paste on Keypad it is automatically filter the contact only.
What do you dislike about the product?
Verfication process little lengthy and email is not integrated with this app for notifications due to which missing lots of update .
What problems is the product solving and how is that benefiting you?
Vonage Business communication helping and solving the issue of calling, messaging & team meetings which can be done easily with the help of this .Ui is very easy to use ,
Reliable VOIP Service
What do you like best about the product?
I like that it is excellent and works like a charm with extremely little down time if any.
What do you dislike about the product?
There isn't anything that I dislike about Vonage except that I wish it were a little more affordable, but the price is fair.
What problems is the product solving and how is that benefiting you?
I can reach out to my client seamlessly and have a desktop app for when I'm in the office as well as a mobile app for when I'm away from my desk.
Good Business Resource
What do you like best about the product?
My experience with Vonage was good because their app was user-friendly and visually appealing. It was simple to use and didn't require any training from what I recall.
What do you dislike about the product?
The main frustration I had with Vonage was that I could not share or receive videos or photos, this caused confusion because the clients didn't know that I wasn't receiving them on my end.
What problems is the product solving and how is that benefiting you?
The problem Vonage solves is being able to separate my work communication from my personal cell phone. This allows me to prioritize clients needs more efficiently and quickly too.
I really love simplicity
What do you like best about the product?
Minimalist design, you see all that you need in a clean customizable screen, you can manage texts and calls easier than others, you can also customize dashboards. is pretty cool and comfortable
What do you dislike about the product?
when I connect my headset I have to modify the choice to talk trough the mic computer and the headset. It doesnt detect the device automatically and it should. I have placed it as default several times but it just still changing
What problems is the product solving and how is that benefiting you?
communication, unlimited calls, the spam blockers are easily tacled with vonage like no other
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