Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Generally happy some improvement needed
What do you like best about the product?
The pricing for the equipment and the clarity of the calls are top notch.
What do you dislike about the product?
The sales rep could have done a better job understanding and explaining and not focused on the sale, I have an additional line that I don't need and was told wrong by the rep.
What problems is the product solving and how is that benefiting you?
Small Business phone. The VOIP is top notch.
Recommendations to others considering the product:
Ask questions and make sure you relay your situation to the sales rep, and not the other way around, you don't want to pay for services , or in my case, lines, that are not needed.
Senior Client Services Manager
What do you like best about the product?
Multiple ways to access Vonage, particularly mobile. Easy way to connect with multiple teammates abroad.
What do you dislike about the product?
Initial setup was a bit involved, and took longer than expected. All good once set up. Very low, almost no maintenance.
What problems is the product solving and how is that benefiting you?
Call center for inbound/outbound calls & record. Efficient call routing to team members, all with access to pertinent functions. Clear, efficient calls to one or more teammates abroad, at all hours.
Recommendations to others considering the product:
Run an orientation for all users.
Great choice for business communications
What do you like best about the product?
I've found VBC to be easy to configure and use with excellent performance for both voice and video. The support team has also been very responsive right up to the CEO for my deployment questions.
What do you dislike about the product?
Native browser support for phone call on a ChromeOS device would make this a more viable option in certain solutions. The desktop app could have better calendar integration for planning a meeting. Right now you need to manually copy and add the Invitation to the calendar (at least for gmail, not sure about outlook).
What problems is the product solving and how is that benefiting you?
VBC is being used as a unified communication platform. All voice, video and text communication has been centralized which facilitates ease of management and a consistency of user experience.
Recommendations to others considering the product:
Vonage Business doesn't have the awareness of other communication platforms, but it stands up well in comparison.
Vonage and working remotely at Big Rigs Inc
What do you like best about the product?
It's hard to choose among the many benefits we have found using Vonage but if I have to choose one, it will be the ability to work from just about anywhere that I have a good internet connection and feel like I am in my office.
What do you dislike about the product?
I have trouble understanding some of the complexity of the user interface when I am working remotely.
What problems is the product solving and how is that benefiting you?
We have remote offices around the country and Vonage Business Communications allows us to work together as if we are all in the same building.
Simple and Easy to use
What do you like best about the product?
I really like the ability to monitor calls and see who is on the phone and with who they are talking.
What do you dislike about the product?
I dislike that currently there is no ability to send or receive MMS messages.
What problems is the product solving and how is that benefiting you?
Being able to manage calls and track our times and see who is talking with who on the other lines. I realized the Outlook contact integration, the SMS message ability, the smartphone application, and the web browser addon.
Recommendations to others considering the product:
It has a great ability to utilize phone, web, desktop, and more to be able to effectively communicate properly. It has the ability the integration with web browsers and Microsoft Outlook contacts. I really love the SMS ability where you can use your direct dial number as a way to send and receive text messages to your clients/customers. I also like how you can have the call dashboard installed and be able to see calls that come in and who is on the other lines and their statuses. I use this all day long every day that I am working and without it, I would be so lost. It's me being able to step away from my desk phone and still be able to take and make calls from my cell phone utilizing the smartphone Vonage app. I also like how we are able to utilize our iPad to be able to effectively communicate with our clients via SMS text messages.
Business Experience Reimagined
What do you like best about the product?
That we can link the vonage phone lines to our cell phone.
What do you dislike about the product?
Internet service connection...calls sometimes delayed
What problems is the product solving and how is that benefiting you?
Able to catch calls in and out of office
Very Satisfied Customer
What do you like best about the product?
It's simple and customer service is very helpful
What do you dislike about the product?
So far, nothing! I wasn't able to get they phone # I wanted but they were able to help me find something that was close.
What problems is the product solving and how is that benefiting you?
It's so helpful to have multiple phones receiving incoming calls. We have an office manager that works from home 2 days a week and she is able to answer the phone from home!
Good service for remote work
What do you like best about the product?
Seamlessly swap devices between Desk Phone & Soft Clients
What do you dislike about the product?
Soft Client performance can be intermittent when using mobile device.
What problems is the product solving and how is that benefiting you?
Remote Work. Easy to stand up for new employees.
Recommendations to others considering the product:
Make sure you fully understand requirements and map out phone tree beforehand.
Great service and easy to use. Looking forward to expanding the services
What do you like best about the product?
Very convenient to have all my business calls forwarded to my phone and I don't miss any business opportunities. It is so convenient to have my calls in one device.
What do you dislike about the product?
I wish I could have more numbers forwarded to my phone. Need to look for more ways to organize my calls/
What problems is the product solving and how is that benefiting you?
Client support and onboarding clients.
Recommendations to others considering the product:
Do your homework and research the best options for your business.
Vonage is an awesome cloud telephony solution that will leave your admins happy
What do you like best about the product?
The ease of administrating the system is awesome.
The support team (sales, pre-sales engineers, success managers) is outstanding.
The company is constantly innovating and coming out with new features.
Implementing and migrating to Vonage Business Communications was a breeze and smooth! (uncommon in this industry!)
The support team (sales, pre-sales engineers, success managers) is outstanding.
The company is constantly innovating and coming out with new features.
Implementing and migrating to Vonage Business Communications was a breeze and smooth! (uncommon in this industry!)
What do you dislike about the product?
As of 11/2020:
Some of the Vonage Meetings features are lacking and behind the industry standard, but at this point the app has only been out for 8 months so I'll give them some slack.
If the app updates in the background, you might start seeing all kinds of bugs until you restart the computer.
Some of the Vonage Meetings features are lacking and behind the industry standard, but at this point the app has only been out for 8 months so I'll give them some slack.
If the app updates in the background, you might start seeing all kinds of bugs until you restart the computer.
What problems is the product solving and how is that benefiting you?
Simplifying administration from IT in setup and troubleshooting.
Minimizing vendor support needed and time spent with vendor troubleshooting.
Improving the mobile capabilities of our employees.
Consolidated all VOIP systems between companies onto the same platform for enhanced communications.
Minimizing vendor support needed and time spent with vendor troubleshooting.
Improving the mobile capabilities of our employees.
Consolidated all VOIP systems between companies onto the same platform for enhanced communications.
Recommendations to others considering the product:
Vonage Business will save your admins time and headaches with how easy it is to manage and how well the vendor support team is.
Your success manager(s) will work with you as frequently as you'd like and will try to find solutions for any issues you have - even if it requires custom work to be done.
Our end users adapted to it with no training and minimal issues or complaints.
Never had a smoother ride in the migration to it either! We migrated from multiple VOIP systems into this one platform.
Your success manager(s) will work with you as frequently as you'd like and will try to find solutions for any issues you have - even if it requires custom work to be done.
Our end users adapted to it with no training and minimal issues or complaints.
Never had a smoother ride in the migration to it either! We migrated from multiple VOIP systems into this one platform.
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