Vonage Contact Center (VCC)
VonageReviews from AWS customer
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We have used Vonage for 10 Months Now
What do you like best about the product?
No landline, you can receive calls from the app or hardware from anywhere with high speed internet. There are many apps and third party integrations that are available in the Vonage store.
What do you dislike about the product?
The clarity of audio is not as clear as traditional phones.
What problems is the product solving and how is that benefiting you?
Half of our employees work remotely so this helps them receive and make calls. The technology is seamless. When someone calls our office number, we can transfer to extension. Likewise, our remote workers can answer the main office line as well and transfer to any attendant
Recommendations to others considering the product:
Be aware of the call clarity
Dependable and reliable VoIP service
What do you like best about the product?
The ease of setting up the equipment and matching the equipment to the service is excellent. The support service has always been responsive, whether you contact them through online chat or by phone. The desktop and mobile app is a fantastic compliment to the service, allowing users to manage voicemail and text messaging. A salon client of mine uses the texting feature almost exclusively.
What do you dislike about the product?
The lack of an address book feature which allows all users to manage is a drawback. Individuals can add their own hot keys, but Vonage is behind with global addressing. You need to be aware of what services are support by which phones. While a phone may technically work with a needed service, Vonage may not offer the same compatibility. Analog faxing can be hit or miss. I recommend their e-fax service which is HIPPA compliant when used through the desktop app.
What problems is the product solving and how is that benefiting you?
Remote management of phone systems with a number of clients is what makes the system work. Compared to other cloud based phone management systems, Vonage is intuitive and robust. I am relieved to offer my clients this system when I see what others have to work with. The service Vonage offers allows my clients to communicate effectively with their customer base, which increases my reputation for providing an excellent product.
Recommendations to others considering the product:
I would consider the number of users and the required resources. I am also a certified Panasonic seller, and there are times a self hosted PBX is the right move to make. A large up front cost versus a medium monthly cost versus the availability of services needs to be weighed.
Keeps us connected
What do you like best about the product?
The ability to receive calls and text from my computer desktop! I love the feature of the app as well where the phone can ring across multiple platforms to ensure that all calls are answered.
What do you dislike about the product?
At this time n our industry of work, it requires photos or screenshots of errors or issues a caregiver may be having Vonage doesn't give us the ability to send or receive picture messages.
What problems is the product solving and how is that benefiting you?
Vonage took out the place of having to forward a call from a landline to a cell device. It took over the usage of minutes on a cell phone as well as all communication going via one number versus all contacts.
Recommendations to others considering the product:
Go for it! You will not be mad.
Dependable Phone Service & Always improving
What do you like best about the product?
Dependable on the services they provide and a company that takes responsibility for any/all mishaps as well. That in itself is priceless in a culture where companies regardless of the industries still wants your payment for terrible or inadequate services/products. Let's start conversating about the customer service that is unsympathetic, no ownership of the procedure to rectify a situation. We just get the " oh I'm so sorry about that"; and it is said so robotically.
What do you dislike about the product?
There is nothing that I dislike, there is no downside. Understanding from a business that there will be things that go wrong but the most important thing is that one should take full responsibility for it going wrong. But with the proper response and handling of any situation is key in keeping a customer, and Vonage has done just that, what more can you ask for. There IT department is just as accommodating even when the time difference is a challenge, I have no complaints here.
What problems is the product solving and how is that benefiting you?
I am solving a problem of dependable and technology business phone services. Vonage innovative and exceptional customer service and IT team is remarkable and should be told so. Being a small business owner and you are the "chosen one" to run your business the features that Vonage offers are exceptional. You can tell a lot of thought and alot of listening was going on when the features were implemented in applications that are offer.
Vonage Business Experience
What do you like best about the product?
Costs have been consistent and the service has been good.
What do you dislike about the product?
We've had Vonage for multiple years and have yet to experience any major problems.
What problems is the product solving and how is that benefiting you?
Vonage provides our phone service. The cost has remained reasonable.
Their service is convenient and affordable!
What do you like best about the product?
I like their service because I can use it on my mobile phone, send e-fax from my computer and their service is affordable.
What do you dislike about the product?
Minor bugs can be annoying sometimes like calls going directly to voicemail without them ringing on my phone
What problems is the product solving and how is that benefiting you?
I really enjoy the fact that I can use their service from anywhere in the US without having to be in the office talking calls from a land phone
Love Vonage
What do you like best about the product?
What is most helpful is the app and the text platform.
What do you dislike about the product?
Honestly, I have no dislikes at the moment
What problems is the product solving and how is that benefiting you?
We are solving problems like getting in contact with patients,
Easy to use interface with high reliability
What do you like best about the product?
Simple and easy to use should be the usp of this app. Very high reliability even in slow and intermittent internet connection made me fell in love with Vonage. Prior to Vonage, we tried multiple SIP apps. none of them was reliable enough to use as dispatch mainline. Its seamless texting and voicemail features are cherries on top, Call clarity is at par with IP phones. No more call drops! thank you, Vonage.
What do you dislike about the product?
Limited choice of ringtones, The interface should be more colorful. It will really add value if we could get a delivery sign on Text messages. Please add a one-touch way to return a missed call. Please work on allowing multimedia messages.
What problems is the product solving and how is that benefiting you?
The dispatch centralized number is configured on Vonage. Its imperative for a public transport company to have its dispatch phone ready and active when vehicles are running on the road. We trusted Vonage for this crucial part of the business and it has never let us down. Ability to pull reports in a jiffy. Have also made our life at work easier.
The most stupendous service
What do you like best about the product?
Easy to access and user friendly;
Low pricing;
Time saving;
Awesome Mobile App service;
Can use the number from any part of world;
Excellent Customer service;
Low pricing;
Time saving;
Awesome Mobile App service;
Can use the number from any part of world;
Excellent Customer service;
What do you dislike about the product?
I don't find yet any such thing I disliked
What problems is the product solving and how is that benefiting you?
my calling issues solved, best quality, easy tracking for all calls, awesome encrypting of voice mails;
Able to use whatsapp with same number; Feels highly professional way;
All my employees working remotely and I am able to track them easily;
Easy meeting with good voice\video quality;
Able to use whatsapp with same number; Feels highly professional way;
All my employees working remotely and I am able to track them easily;
Easy meeting with good voice\video quality;
Recommendations to others considering the product:
Can go for it to reduce your efforts and improve your work quality;
Support is AWFUL, Web-based UI is incredibly buggy
What do you like best about the product?
It allows me to make calls and it integrates with Zoho
What do you dislike about the product?
There support is absolutely awful. I had a support ticket open for 6+ months that was never followed up on. It turns out the issue wasn't a bug at all (which I was originally told), but rather the 'button' I had been looking for was buried in the interface. No apologies, no followups (despite been told repeatedly I'd get one).
Support is the WORST.
Support is the WORST.
What problems is the product solving and how is that benefiting you?
Sales communications that integrates w/ our CRM and requires no special equipment.
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