Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Best phone system
What do you like best about the product?
No long distance charges and new phone system
What do you dislike about the product?
at this time we do not have a problems and like the system we have
What problems is the product solving and how is that benefiting you?
we have the ability to pick and choose what services we want and can remove them at anytime
Great Customer Service
What do you like best about the product?
During the time I had to work from home, it was necessary to call Vonage CS several times to keep changing days, times, and phone numbers for calls to be forwarded. Vonage personnel handled everything very well!
What do you dislike about the product?
Nothing. Once you figure things out it's fine.
What problems is the product solving and how is that benefiting you?
None. The ability to turn call forwarding on and off easily (not that I'm back in the office) is very helpful. Due to reduced personnel, I now have to forward the phone to a back-office person when I go to lunch. This is easily done through the app online.
Excellent communications company
What do you like best about the product?
Exceptional customer service. Many great features. Easy to manage and run reports to get statistics.
What do you dislike about the product?
I dislike nothing. Any issues get resolved quickly.
What problems is the product solving and how is that benefiting you?
We are able to keep tabs on the number of calls and even monitor calls of our sales staff.
Recommendations to others considering the product:
Vonage works extremely well and I would recommend to any business. You just have to make sure you have good internet at that location.
Great Customer Service for Non-Tech clients
What do you like best about the product?
Great service for people who are tech challenged
What do you dislike about the product?
I can't think of anything that I disliked
What problems is the product solving and how is that benefiting you?
Unable to log into my secured account. Issue was resolved with one phone call.
Good for Small Companies
What do you like best about the product?
Vonage is a very easy company to work with. Their employees are knowledgeable and have always provided fast, courteous help when needed. I love the feature of being able to download the app on my phone and accepting my office calls from my personal cell phone.
What do you dislike about the product?
Overall the program is very good, but it is difficult to get a confirmation of when a fax was sent.
What problems is the product solving and how is that benefiting you?
I no longer have to be physically present in my office to use my office fax or phone, and it has allowed us to have faster turnaround times.
Recommendations to others considering the product:
Great for small businesses and personal use. Very friendly customer service.
Vonage provides excellent solutions for startups
What do you like best about the product?
It is very flexible and it is suitable for any situation. During this COVID-19 pandemic, we had to limit our staffing and we just wanted one extension at a basic cost. They did it to suit our needs during this rough times.
What do you dislike about the product?
There is nothing that I can think of. Vonage is excellent!
What problems is the product solving and how is that benefiting you?
Vonage is a great tool for our customer service team. Customers can call us 24/7 and we can communicate with our customers as well. They provide recording of calls, virtual receptionist, messaging, and voicemail as well. It's great!
Recommendations to others considering the product:
Vonage is a great tool for our customer service team. Customers can call us 24/7 and we can communicate with our customers as well. They provide recording of calls, virtual receptionist, messaging, and voicemail as well. It's great! I highly recommend it.
not very helpful with scheduling off times
What do you like best about the product?
accessibility for wifi and use outside the office
What do you dislike about the product?
not being able to turn it off after hours
What problems is the product solving and how is that benefiting you?
communication is better
Great Business Solution
What do you like best about the product?
The service is impeccable with almost no downtime in several years of use. Their support team when onboarding new employees in remote locations is phenomenal and they've been able to troubleshoot our town's rural internet system in conjunction with their phone system with ease. We love their SMS system - it makes reaching out to a guest from one platform easy and allowed us to stop using personal cell phones for work-related concerns both with our vendors and our guests.
What do you dislike about the product?
The only concern I have is the way the physical line has to connect to the modem directly due to our local internet. Not necessarily a Vonage issue but would love to see the tool shaped to help those in rural areas more - but that almost has to do more with our style of internet server rather than Vonage's service.
What problems is the product solving and how is that benefiting you?
We are able to connect with our guests and each other while working remotely. We've also found their text service to be invaluable in this fast-paced sales world. Guests are much more likely to respond quickly to a text than an unknown phone number calling them or an email which may take time to get back to.
Working well for our company
What do you like best about the product?
Admin Portal is easy to navigate and configure
What do you dislike about the product?
I can't think of anything at the moment. Actually the virtual receptionist setup is a little tricky.
What problems is the product solving and how is that benefiting you?
Saved allot of money vs. PBX system. Flexible for a small company of remote workers.
Recommendations to others considering the product:
I would recommend this for small business on a budget
Pretty robust set of features
What do you like best about the product?
The feature set is excellent and ability to use mobile app, desktop app, or physical phone (or all together) makes it a very flexible solution. In March, most of our office started working remotely and we were able to pull that off without a hitch. They also offer a stellar Call Center package that no one in this price range can compete with.
What do you dislike about the product?
Sometimes support needs some support. For most things they are fine but occasionally they do drop the ball.
What problems is the product solving and how is that benefiting you?
Remote working has been a breeze as far as communications go
Recommendations to others considering the product:
Definitely worth a look if you are interested in a wide set of features at a low price point
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