Vonage Contact Center (VCC)
VonageReviews from AWS customer
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A lifesaver during Covid
What do you like best about the product?
Vonage has made it possible to bring my office phone home during covid lockdowns
What do you dislike about the product?
Calls occassionally drop, but not often.
What problems is the product solving and how is that benefiting you?
Vonage has been easy to use, their customer service has been on top of all issues that came up.
Jennifer Kennedy
What do you like best about the product?
I use Vonage on my computer and my phone app and is really cool I can use my personal phone to take business calls
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What do you dislike about the product?
I am not able to figure out how to text or instant message
What problems is the product solving and how is that benefiting you?
I am able to get all business calls - I recently realized I could merge calls
Love this company!!
What do you like best about the product?
How helpful everyone is and that my problem is always solved.
What do you dislike about the product?
Nothing really the platfrom is great!! :)
What problems is the product solving and how is that benefiting you?
Contacting customers and texting them.
Expert
What do you like best about the product?
How connected I feel with my phone app, desktop app, and web version of vonage.
What do you dislike about the product?
Controlling all the features of the virtual receptionists and call groups can be a bit difficult. Running meaningful reports has been a struggle as well.
What problems is the product solving and how is that benefiting you?
Vonage business is helping us stay connected while working remotely.
Recommendations to others considering the product:
Make it easier to monitor Vonage users through meaningful reports that are easier to understand.
Vonage Review
What do you like best about the product?
The system, with the exception of Meetings and the mobile app, is close to flawless.
What do you dislike about the product?
Meetings works quite poorly in terms of audio and video quality. The Vonage Mobile app is very unreliable and of poor quality.
What problems is the product solving and how is that benefiting you?
the problems are all with Vonage Meetings and the Vonage mobile app as described above.
Recommendations to others considering the product:
Go for it
Seamless communications between desktop phone, desktop computer and mobile devices
What do you like best about the product?
SMS from DID line - on PC, iPad or phone. Likewise ability to take calls across devices is awesome.
What do you dislike about the product?
I wish some add-on features were bundles in instead of separate fees
What problems is the product solving and how is that benefiting you?
SMS from business line; SMS to/from main office number. Ease of transferring calls. True cloud communication solution.
Recommendations to others considering the product:
There are many similar providers, but consider who provides the best onboarding and customer service.
Kirk's review
What do you like best about the product?
I the system is webbased and offer several options. Like any program, they really talk up a good story.
What do you dislike about the product?
Their tech support leaves something to be desired. For 4 months we had my assistant working from a remote location and they have a feature follow me, where you forward the calls to another number and it worked great. Suddenly the system freaked, you would call the number and it would ring once and disconnect. the caller could not leave a message, you did not who called etc. Tech support could not figure it out and I was without service for a day and a half. Finally my assistant figured it out through trial and error and disconnected the follow me feature. When tech support moved it up to an advance team, there was not number to call to monitor progress, when I asked to talk to a supervisor, I was told that the supervisor was too busy to speak to me and she would have a supervisor call me when they had time. Four hours later I go a call, still not results. They acted like the could care less that all of our lines were down.
What problems is the product solving and how is that benefiting you?
I like that voice mails are saved on the individual emails to you are notified of a missed call. I have been told they have several other feature I am not currently utilizing such as conference call capability, call forward, ability to transfer calls to remote location so you can maintain virtual office, but my faith has been shaken or reliability of the system based on my recent experience
Recommendations to others considering the product:
Be sure the feature you are looking actually work
Great Support
What do you like best about the product?
The ability to contact customer service as needed
What do you dislike about the product?
Staff having call drop issues and not being able to find the solution
What problems is the product solving and how is that benefiting you?
Call Center. The old system we had was very cumbersome.
Telephone service
What do you like best about the product?
I do like that I can transfer calls to my cell phone. I also like when someone leaves a message it shows up in my emails and my emails are sent to my phone so I know I have a call that has arrived. I also like that I can BLOCK a call from Solicitors!
What do you dislike about the product?
We have had Vonage for almost 10 years .. so I am thinking with the updates - it would be good to have someone contact you on any new features or OLD ones that we have never used before -- Or information sent by email .. I am personally better if someone shows me something rather than reading and trying to figure out. I am sure Vonage has a LOT of features that I am not using as a business.
What problems is the product solving and how is that benefiting you?
Not sure I am solving any issues -- I am fine with the service.
Recommendations to others considering the product:
I think this is a good resource. Vonage is making efforts to "keep up with the times" by having communications with visual over the phone and computers. In today's time, this is important. To be honest, I have not actually looked into this new program from Vonage. I am anxious to take a look and see if there are ways that I can utilize this part of the program with our CPR and First Aid Training with our clients.
Great Cloud VOIP System - Works in Puerto Rico
What do you like best about the product?
The best feature of Vonage is the availability of so many features. The flexibility of call flows configurable from the web control panel is impressive, from call groups and virtual receptionists with voicemail and schedule control to outbound caller ID configurations - when combined with the mobile app I find it hard to beat. Time to live is only a few minutes. For admins the app has the added benefit of including most administrative features for quick on-the-go resolutions. Another great feature is the network independence of the system. We have users who are using their desktop phones at home in exactly the same manner as if they were in the office with functional extensions and all. We are using yealink phones which are on the lower end of options but they have been fantastic. In just about one year we have only needed to reset two phones.
What do you dislike about the product?
I have only had 5 issues and they are specific to Puerto Rico:
1. Local numbers are not portable
2. The system considers Puerto Rico international and causes some delay in initial setup
3. A few features like texting Do Not Work in Puerto Rico
Besides these local implementation issues I have no negative feedback
4. Toll-free was a bit of an issue - related to number 2.
5. They phones were sent without being programmed - had to work a number of hours to manually get each one configured.
1. Local numbers are not portable
2. The system considers Puerto Rico international and causes some delay in initial setup
3. A few features like texting Do Not Work in Puerto Rico
Besides these local implementation issues I have no negative feedback
4. Toll-free was a bit of an issue - related to number 2.
5. They phones were sent without being programmed - had to work a number of hours to manually get each one configured.
What problems is the product solving and how is that benefiting you?
We were ready very quickly to move to remote office / working from home back in March of 2020. The fact that the system is network independent is a game changer in these troubling times.
Recommendations to others considering the product:
You will need to have an IT manager or systems analyst type to assist with the setup in Puerto Rico as the phones do not come pre-configured as they do in the rest of the United States. But once it is setup it all works great. Vonage also has competitive pricing - if you are a medium sized company call for better rates than advertised.
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