Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Review for Vonage
What do you like best about the product?
Vonage is a best platform for Calling, texting and Voice message
Easy to connect and easy to schedule meetings. I am using it daily for calling candidates.
Easy to connect and easy to schedule meetings. I am using it daily for calling candidates.
What do you dislike about the product?
Sometimes call got disconnected and late connected.
What problems is the product solving and how is that benefiting you?
It is solving my daily communication with my client and candidate, there is also an option for voice mail and texting where if anyone not available so we can connect through text option very helpful for me.
Vonage Business Communications: Reliable and feature rich VoIP solution to your business needs
What do you like best about the product?
Vonage Business Communications is very easy to use and offers reliability, scalability, CRM intergrations, mobile & desktop apps, robust features (Video, messaging, AI analytics), reliable call quality, and 24/7 customer support, making it a great VoIP choice of business. I use it frequently to connect with my prospects daily.
What do you dislike about the product?
I have never faced any technical issues yet, only text on some customers number sometimes does not get delivered.
What problems is the product solving and how is that benefiting you?
Vonage Business is helping me connect seamlessly with candidates through its reliable VoIP calling, messaging and video conferencing features.
Easy to understand
What do you like best about the product?
It is easy to understand and implement the process. it having a good customer support and I am frequently using it right now. I like the features that Vonage have. It is also easy to manage the integration process.
What do you dislike about the product?
I am using it science 2 months and I did not find any dislike yet.
What problems is the product solving and how is that benefiting you?
I did not get any problem to usinng it but it having lots of benefits.
Vonage Communications App review
What do you like best about the product?
Vonage is one of the best communication aaplication and second number provider. there are many features like Calling, Massaging and Call recording also. and it's easy to use.
What do you dislike about the product?
Some time we have faced call droping problem. also we have exeperiance problem in sending massage to candidates.
What problems is the product solving and how is that benefiting you?
We have tried many VoIP call provider like RC and Flock but Vonage is better than them. However we have faced problem in calling and sending sms. but it has improved our business.
Billing/dme
What do you like best about the product?
User friendly, easy to navigate, better on the phone than the computer app.
What do you dislike about the product?
You need to adjust the call settings weekly to make calls using the website. Additionally, some calls may be inaudible or may cut out.
What problems is the product solving and how is that benefiting you?
I am not entirely sure what they have fixed, but our main issue is that the lines keep indicating we are on a call when we are not.
Vonage Business Features, Pricing, and Performance
What do you like best about the product?
Esy to empliment, Best Customment support, Recenly Vonage has added the user group that is helping me generate the teamwise report.
Vonage also provide the integartion with the ATS that is ease of use.
Vonage provide your phone number chage fasility. I also like the vonage user interface. Voice quwality is the good. Vonage also provide teams meetings. Voange is frequent to use.
Vonage also provide the integartion with the ATS that is ease of use.
Vonage provide your phone number chage fasility. I also like the vonage user interface. Voice quwality is the good. Vonage also provide teams meetings. Voange is frequent to use.
What do you dislike about the product?
What i personally feel, Some time the got call got discnnected automatically. Recently I'm facing the tect message issue.
What problems is the product solving and how is that benefiting you?
Call Management, Vonage solving the user call reporting problem, It also integrate with MS teams app to make call, Vonage provide auto recipient that reduce the recipient effort. The Vonage desktop and Mobile app makes eassy to handle call while you are on remote.
Frequent Vonage User
What do you like best about the product?
I love that vonage does all of the things that you need it to do - in the sense of calling, hold, mute/hold and answer, transferring blind or even to voicemail, text messages and more. It seems to be able to do everything I can think would be needed from the phone system.
What do you dislike about the product?
I dislike that sometimes the phone has a weird connection and will either delay in alerting me of a call coming through OR the call will not come through at all, I look down and have a missed call. I've had to reach out to support about this several times, thankfully they've been super helpful/
What problems is the product solving and how is that benefiting you?
Ability to commiunicate with our customers across various methods as well as easily transferring the call by searching for either the parties extension or first and last name.
The Support Made The Difference
What do you like best about the product?
One of the challenges of being an administrator for a small company is that any change you make can have a significant impact, either positive or negative, with long-lasting repercussions. My company had been using the same call-center model and technology for the past ten years and was in desperate need of modernization.
When we reached out to Vonage, we were extremely impressed with the communication and dedication of their sales staff, which ultimately led us to choose Vonage.
The support didn't stop there. We were assigned a Project Manager, Roosevelt, who stayed with us from the moment the agreement was signed all the way through to our launch.
One of the most impressive moments was when Roosevelt had us configure our future production environment in a training class style, making it incredibly easy to understand the platform.
Roosevelt was present throughout the entire "Go-Live" day, and his dedication ensured that we had a near-flawless launch experience.
All in all, after a year of sales, technical design, discussions, and project management, the launch of a call center supporting over 90,000 customers was completed in just a couple of hours with no downtime or impact on our partners or their subscribers.
You couldn't ask for a smoother transition from an on-premise call center to Vonage's cloud call center. I wish all my projects were this smooth and had vendors that were this easy to communicate and work with.
When we reached out to Vonage, we were extremely impressed with the communication and dedication of their sales staff, which ultimately led us to choose Vonage.
The support didn't stop there. We were assigned a Project Manager, Roosevelt, who stayed with us from the moment the agreement was signed all the way through to our launch.
One of the most impressive moments was when Roosevelt had us configure our future production environment in a training class style, making it incredibly easy to understand the platform.
Roosevelt was present throughout the entire "Go-Live" day, and his dedication ensured that we had a near-flawless launch experience.
All in all, after a year of sales, technical design, discussions, and project management, the launch of a call center supporting over 90,000 customers was completed in just a couple of hours with no downtime or impact on our partners or their subscribers.
You couldn't ask for a smoother transition from an on-premise call center to Vonage's cloud call center. I wish all my projects were this smooth and had vendors that were this easy to communicate and work with.
What do you dislike about the product?
I have nothing negative to say about sales or support staff. There are some some bugs in the software that require some workarounds but i'm confidient that support will get them fixed.
The chat system seems like it is in its infancy, missing some features that are found in other solutions but i'm cofident that has the product develops that these features will be added.
The chat system seems like it is in its infancy, missing some features that are found in other solutions but i'm cofident that has the product develops that these features will be added.
What problems is the product solving and how is that benefiting you?
We are a small company, with very few employees. This product allows us to deliver a enterprise-grade solution without the cost of managing hardware, software or needing extra personnel to administer the solution.
Exceptional platform for communication
What do you like best about the product?
UI is up to date
Integrating is easier compared to others
Offers decent scalability
Implementation was quick and mere process of few minutes
Integrating is easier compared to others
Offers decent scalability
Implementation was quick and mere process of few minutes
What do you dislike about the product?
Mobile App lags sometimes rest no issues.
Cost can be lower
Cost can be lower
What problems is the product solving and how is that benefiting you?
We are using it for communication purposes with our clients and internal communications within the company
the best voip ever
What do you like best about the product?
easy to use, compatible with androind and ios.
What do you dislike about the product?
sometimes it gets o hard to get msn acctivated
What problems is the product solving and how is that benefiting you?
I use it everyday, makes my life easier to contact with customers and carriers
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