Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Worth every dime
What do you like best about the product?
They are always available including holidays.
What do you dislike about the product?
I sometimes have to call twice to resolve my issue but if you have access to your account online, there's no need for you to call. Everything is easy to change/access.
What problems is the product solving and how is that benefiting you?
Holiday memo change, I can do it online.
Recommendations to others considering the product:
great value and the online portal is great!
USER FRIENDLY
What do you like best about the product?
HAVING THE ABILITY TO ROUTE CALLS, MONITORING AND LOGGING
What do you dislike about the product?
SOMETIMES THE CALLS GET CROSSED. CALL SOMETIME DO NOT GO THROUGH ON THE FIRST DIALING.
What problems is the product solving and how is that benefiting you?
THE VISUAL ASPECT OF THE MENU ON PHONE SYSTEM. EASY TO BE ACCESSED..
Recommendations to others considering the product:
INCOMING CALLS SOMETIME RINGS 1-3 TIMES BEFORE ANSWERING
Great Customer Service
What do you like best about the product?
It has been helpful to me since the app is so easy to use. It is a user-friendly application. What impressed me more the great customer service they have. They always make sure that everything is answered and they help you step by step to set it up or whenever they are having updates they always notify customers,
What do you dislike about the product?
The only thing that bothers me is the interface of the application. It is too big and it can cover my screen.
What problems is the product solving and how is that benefiting you?
It has a great impact on my work since I am tracking productivity every day.
Recommendations to others considering the product:
Try Vonage Business a very user-friendly application
Good service
What do you like best about the product?
It may take a while depending upon the service representative, but Vonage is very good on correcting user issues.
What do you dislike about the product?
Some representatives, depending upon location, are extremely difficult to communicate with and to understand. Likewise, those representatives have difficulty understanding Southern English!
What problems is the product solving and how is that benefiting you?
Reliable telephone and internet service at an affordable price compared to my locally owned telephone service.
Vonage review
What do you like best about the product?
Working with vonage is a new way of communication, great new features, customers support. we like the addons and new phones from vonage. We use fax line also and now online fax is much easier and paperless it is great!
What do you dislike about the product?
we have some issues with fax machine and it's connection to vonage but now the problem is solved
What problems is the product solving and how is that benefiting you?
we have some issues with fax and it was sold with IT
Love Vonage, simple and effective service.
What do you like best about the product?
I am the focal point for vonage customer service. Every time I call they give excellent responses and I see everyone has good product knowledge. They are very prompt in responses.
What do you dislike about the product?
Luckily nothing so far. If I face any problems I will update.
What problems is the product solving and how is that benefiting you?
We sometimes have problem like phones getting disconnected or sometimes phones not working may be because of power fluctuations or any issues with current internet provider. But the vonage customer will troubleshoot over the phone.
Great phone service
What do you like best about the product?
Great for a small business, the app allows me to utilize my cell phone for both incoming and outgoing calls. Helpful and courteous customer support team.
What do you dislike about the product?
Any internet issues can cause dropped calls which can be untimely.
What problems is the product solving and how is that benefiting you?
we enjoy using the Amazon Chime for conference calls - allows us to screenshare with our clients in one easy application.
Recommendations to others considering the product:
Great for a small business - minimizes costs and offers amazon chime which is perfect for managing conference calls with clients.
Perfect for virtual organizations
What do you like best about the product?
Transfer of calls to different lines and customized voice mails, vacation responses. Voicemail options
What do you dislike about the product?
The costs and navigating the website for set up
What problems is the product solving and how is that benefiting you?
Being able to be anywhere and still receive work calls
So So Telco
What do you like best about the product?
Many options that can make the desktop easier.
What do you dislike about the product?
Tech support leaves a lot to be desired. Slow getting back (if ever). The offshore help does not comprehend problems. Common solution is set the phone back to factory default answer.
What problems is the product solving and how is that benefiting you?
Other phone provider was no longer available.
Recommendations to others considering the product:
Research all options. Sales is excellent. Tech support from USA is excellent. Offshore is useless.
They have come a long way
What do you like best about the product?
Customer service has improved. They have done great follow-up to make sure my issue was resolved.
What do you dislike about the product?
Sometimes a long phone wait time. At times, you will reach an agent who is not as adept as possible to resolve an issue.
What problems is the product solving and how is that benefiting you?
Phone set up with new technology. I have learned that Vonage offered me more than I realized. Now, I never miss a call.
Recommendations to others considering the product:
Understand your equipment. You own it!
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