Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Ok VOIP system, but had major pitfalls
What do you like best about the product?
I like being able to use the app on my phone and have it separate from my cell phone.
I like that the bills are consistent each month. They are easy to understand and there are never any surprises. I love that I can get my voicemails in my email and never see the blinking light on my phone!
I like that the bills are consistent each month. They are easy to understand and there are never any surprises. I love that I can get my voicemails in my email and never see the blinking light on my phone!
What do you dislike about the product?
Some of the items on the online portal are not always intuitive in the admin area. Sometimes it takes a little while to connect to a representative when calling in with technical issues. The phones do have technical issues like dropped calls and poor connectivity often.
What problems is the product solving and how is that benefiting you?
The Vonage Business app is great for our employees. It helps them connect with others while on the road and never miss a phone call. People never miss their messages because they come straight to their emails. It is easy to forward calls and messages. Unfortunately, calls are often dropped and there is often poor connectivity with the service.
Recommendations to others considering the product:
Vonage Business is a great VOIP company. They have provided us great service and we are happy.
Our Vonage Phone System
What do you like best about the product?
In our case, there were many improvements. The call clarity is excellent and represents a vast improvement over our prior system. The ability to load our phone books to each extension has provided a great convenience. We have implemented the mobile app which has enhanced our ability to service our clients, in or out of the office. The ability to control the outbound caller ID has been helpful, and the virtual receptionist(s) and the associated options provides us with more then we had hoped for.
What do you dislike about the product?
Initially, the wires to the desk were annoying, but we solved this problem by using POE to eliminate the power cable, which we found helpful.
What problems is the product solving and how is that benefiting you?
Initially our main problem was call clarity and no associated phone book. That is, no phone book directly accessible from the telephone.
Great phone system
What do you like best about the product?
How easy it is to implement and use,and the simple setup to add extensions
What do you dislike about the product?
So far we haven't found anything to dislike.
What problems is the product solving and how is that benefiting you?
Wasting time with local phone companies and the terrible service they provide
Recommendations to others considering the product:
The sooner you make the move the better, if you want peace of mind.
The best phone system ever!
What do you like best about the product?
Ever since we switched to Vonage, not only are we saving a ,lot of money every month but we have phones with so many features and as the Admin, I found it easy to install and manage. The Vonage App for the iPhone is amazing as well.
What do you dislike about the product?
Every now and then we experience a dropped call but it it far and few between.
What problems is the product solving and how is that benefiting you?
Not having a full time receptionist, Vonage makes it easy for our clients to call us and reach us without any difficulties.
Recommendations to others considering the product:
Check out their features compared to other VOIP systems
Not as hard to understand as I thought
What do you like best about the product?
I'm learning the phone system and with me not being very teckie, it's a bit of a learning curve but just have to get rid of my fear of trying.... so far, so good so I'm happy.
What do you dislike about the product?
That I can't print off emails from the email screen unless I download. If you can print off without it, I can't figure out how.
What problems is the product solving and how is that benefiting you?
Long distance.
And I don't understand the next questions
I don't know how to take a screen shot so I can't complete this form.
And I don't understand the next questions
I don't know how to take a screen shot so I can't complete this form.
Recommendations to others considering the product:
I'm sorry, I can't complete the screen shot so If someone wants to teach me, that would be great.
We replaced Ring Central w- Vonage & it were so pleased w- the quality of service & reception!
What do you like best about the product?
The free technical support! They're so helpful!
What do you dislike about the product?
Not being able to make a 3 way conference call. I have to use my cell.
What problems is the product solving and how is that benefiting you?
Faster responses to our clients.
Good Business VOIP system
What do you like best about the product?
We are able to utilize our phone system for both in house and teleworking employees providing a seamless experience for our customers.
What do you dislike about the product?
We have had quite a few outages, causing some disruptions in service.
What problems is the product solving and how is that benefiting you?
Allows us to enable employees to telework and still be fully reachable from their work number
Gets the job done, some bugs.
What do you like best about the product?
We are able to integrate this software to our CRM software to be able to use their click-to-dial function and we are also able to monitor statistics on calls - inbound / outbound. There is an app which is great, it has a great interface. Also, the voicemails are very simple to listen to as they are sent to your email.
What do you dislike about the product?
The click-to-dial function frequently stops working. It is very frustrating to have to refresh all of your pages to get it to work again. Also, since it is internet based so if you lose power or your internet goes down, you have no phones
What problems is the product solving and how is that benefiting you?
Saves some time making calls out, and you are able to see a caller ID on who is calling.
Recommendations to others considering the product:
I would shop around and make sure this is the right software for you.
Solid Telephone Conferencing Software
What do you like best about the product?
I like that Vonage has a relatively clean interface, is easy to use, and is relatively user intuitive. I love the sleek, clean white background with the simple fonts and the easy to understand settings and instructions. I also love that the different tabs are easily visible to the left side of it, so it is never hard to figure out what it is you need to do or where you are going. It also has multiple platforms available - an app, software to install on your computer, as well as a web application available for it. I am impressed.
What do you dislike about the product?
I dislike that Vonage seems to be limited in its capabilities. I feel like its functionality could be much broader and greater than what it actually is, and that they limit themselves by only being focused primarily on telephone numbers and conferencing between them.
What problems is the product solving and how is that benefiting you?
Communication is the most obvious business problem that is being solved with Vonage Business. It's easy to keep track of your contacts through it and to arrange calls, conference calls, and other similar things through their software and apps.
Recommendations to others considering the product:
I think that Vonage Business is simple, intuitive and great software to utilize in a business setting. It's rather simplistic in what it offers, but also is very capable of getting what it is supposed to do, done. I am pleased with it and look forward to continuing to regularly utilizing the software in my business needs at my job.
"Vonage Business Review"
What do you like best about the product?
Vonage call quality are extraordinary and the cost of using Vonage is less. Call sending feature genuinely works well,everything you would require in a phone system. The ability to successfully change over telephone message into substance and sent on your Email ID is the best component I like. We can connect customers from any contraption open and from wherever our specialists may be.
What do you dislike about the product?
I have no dislike for this application. It has really been a great tool for us, so far we've been utilizing.
What problems is the product solving and how is that benefiting you?
We're utilizing Vonage for the most part for outbound calls and instant messages which is exceptionally useful. Vonage makes it actually simple to have clients and merchants break through to me effectively. I have my augmentation simply go straightforwardly to my wireless so it is simple for individuals to contact me without the requirement for messages or having my phone number offered out to everybody.
Recommendations to others considering the product:
On the off chance that you need proficient work with superb sound, at that point use Vonage. Best specialized help ever.
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