Vonage Contact Center (VCC)
VonageReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
472 reviews
from
External reviews are not included in the AWS star rating for the product.
Vonage the best VoIP out there
What do you like best about the product?
It it the most seamless VoIP tool that I have used. The communication is a breeze with no fuss
What do you dislike about the product?
Nothing much to change in product feature , but customer service could be a little better. Sometimes it gets difficult to reach out to the team for support
What problems is the product solving and how is that benefiting you?
I helps us to have communication with robust features. It has a very intuitive interface that helps our team to get the work done at speed. This is very important for a company like ours to scale
Review For Vonage Business Communication
What do you like best about the product?
This software provides information regarding fully customized calls, chats, video, and audio. This is a very effective communication tool throughout any organization. There is very professional communication channels for the organization.
What do you dislike about the product?
In Vonage Business Communication, there are lots of times a call is dropped due to a technical glitch. Sometimes when more than 2 employees talk with each other then there is an echo of the audio in the call
What problems is the product solving and how is that benefiting you?
It solves some issues with the call over the internet. For develop the features and integrate with other software it is easily to integrate
Telecommunications provider for small businesses
What do you like best about the product?
What I like the best about it is that they seem to be more focused on smal businesses as opposed to larger players in that industry (like AT&T) and so their customer service seem sto be a bit more responsive even though you may not be their largest client.
What do you dislike about the product?
Coverage may not be what you're used to with the larger providers.
What problems is the product solving and how is that benefiting you?
Just trying to find the lowest cost provider for the service.
After updates, easy to use.
What do you like best about the product?
All in one place for communication with clients.
What do you dislike about the product?
If internet goes down, we cannot access.
What problems is the product solving and how is that benefiting you?
Multi point contact with clients
Application easy to use
What do you like best about the product?
Taking calls using the Vonage application over Voip is easy to use and has user friendly interface. People who are not tech friendly can easily download the software and use it. When deploying this software for an enterprise, the ease of use cuts down on support calls and downtime.
What do you dislike about the product?
Support wait times are the biggest hurdle for Vonage. Staff is typically friendly but it would be helpful to speak with a represenative during those difficult troubleshooting processes.
What problems is the product solving and how is that benefiting you?
I like the ability to use Vonage Voip because it streamlines my leads to a secondary number without disrupting my personal life.
I still use it for my business number.
What do you like best about the product?
The best part was to have my business phone number on my existing devices without any additional equipment. It was much easier to use and maintain. I have used their voice messages and SMS quite significantly.
What do you dislike about the product?
Sometimes, the phone does not pick up the connection. I missed a few calls like that, but overall, it was manageable.
What problems is the product solving and how is that benefiting you?
It was easy for me to have my business phone on the same device. It was easy to maintain and use alongside my other location-based number.
VONAGE - “Best VOIP Service Provider”
What do you like best about the product?
• I like using Vonage as I enjoy high quality voice and video calls.
• Speed of text is very high.
• I get unlimited international calls to over 60 countries at best minimum rate.
• Easy to assign contacts and extension to users.
• User- interface is very easy to understand, even a beginner can use it without any guidance.
• There is no limit of calls and messages.
• I get unlimited calls and messages that too international.
• It is very reliable in terms of business purpose.
• Security is very high and provides privacy as well.
• It is also good for large business purpose as it provides high volume call .
• We can easily configure calls and messages as it’s very easy to use
• Speed of text is very high.
• I get unlimited international calls to over 60 countries at best minimum rate.
• Easy to assign contacts and extension to users.
• User- interface is very easy to understand, even a beginner can use it without any guidance.
• There is no limit of calls and messages.
• I get unlimited calls and messages that too international.
• It is very reliable in terms of business purpose.
• Security is very high and provides privacy as well.
• It is also good for large business purpose as it provides high volume call .
• We can easily configure calls and messages as it’s very easy to use
What do you dislike about the product?
• I have found their customer support very slow in terms of responsiveness and takes long time to solve the issue.
• The service is little expensive for small business and startups.
• Upper management is little bit slow , they surely solves the problem but takes a little bit time .
• Importing contacts needs multiple steps.
• When we add new features , it takes extra cost.
• The service is little expensive for small business and startups.
• Upper management is little bit slow , they surely solves the problem but takes a little bit time .
• Importing contacts needs multiple steps.
• When we add new features , it takes extra cost.
What problems is the product solving and how is that benefiting you?
• As I am using Vonage for my work so it is helping me a lot in doing international voice and video calls which is unlimited and I do not have to worry about the limitations of the number of calls.
• So overall Vonage is working for me as “A Wonder”.
• So overall Vonage is working for me as “A Wonder”.
Vonage Innovate connection
What do you like best about the product?
It is very easy to handle and the interface is so pretty and so attractive and its features is very useful and helpful to use it easy way its really very comforting in all device like mobile, laptop as well as Desktop and its features for texting really amazing. Easily we can communicate with clients without any lacking and it is very easy to install in all devices.
What do you dislike about the product?
There is nothing to dislike, I seen in this application.
What problems is the product solving and how is that benefiting you?
Main feature I like here its cost is low and either you are on travelling ,home ,any where in world and have net connection you can connect with anyone end to end in the world that is the best part I like of Vonage
Phone Call Software
What do you like best about the product?
Vonage is great tool for communication. We can use easily. It also helps in Texting as well. Customer support is always there.
What do you dislike about the product?
Sometime call connection is not up to the mark.
What problems is the product solving and how is that benefiting you?
Vonage help me to solve my call problems in a easy way. Any where i can use this.
Vonage Business Communications
What do you like best about the product?
What I like the most about Vonage is that it is easy to use and it can be used on desktop and mobile which brings versatility, it's really easy to integrate and implament, we were using it daily!
What do you dislike about the product?
For certain features you can expect a complex set up process and sometimes the customer support responses can be slow.
What problems is the product solving and how is that benefiting you?
We were saving more money using VOIP services, compared to the traditional phone systems.
showing 31 - 40