Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Platform to consolidate your voice and text communication needs
What do you like best about the product?
With Vonage it's very easy to create a system that will satisfy even the most demanding requirements for calls, texts, and faxes flow for any organization. I like the ability to easily create and manage pools of phone numbers and assign them to groups of users on as needed bases. I also like the ability to easily create a sophisticated menu system for callers to follow. The company has excellent live support which is accessible any day and time.
What do you dislike about the product?
The documentation on the support website could be more detailed. The Vonage application could be more sophisticated, for example, it could allow more than one user to log in to the application from the same device using the same browser.
The same application can also allow the operator to have more than two callers on hold.
The same application can also allow the operator to have more than two callers on hold.
What problems is the product solving and how is that benefiting you?
The Vonage allowed us to consolidate phone systems from various offices in one location that allowed us to save time and human resources and streamlined business process management.
Vonage is the best voice phone service, ideal for phone applications.
What do you like best about the product?
Vonage is the best voice phone service, ideal for phone applications.
What do you dislike about the product?
Sometimes customer service is very slow, they are not able to solve on-time issues.
What problems is the product solving and how is that benefiting you?
Vonage service is good for porting from old services.
NBF VBC and VCC Implementation
What do you like best about the product?
It provides our business modern contact center capabilities and the platform integrates very well with our Salesforce platform. It's a significant improvement over our previous Cisco solution which was on-prem, more expensive, and limited in capabilities. The Vonage PM and Engineer (Jose Chappa and Luis Hoyos) were very good and provided excellent planning, design, training, implementation and support services. Great communication and collaboration and both VBC and VCC implementations were smooth and relatively issue-free.
What do you dislike about the product?
We just completed our migration last week - it went quite smoothly. We're now in the phase of getting our agents familiar with the nuances of the new solution and tweaking settings and configurations. Nothing in particular to identify at this point.
What problems is the product solving and how is that benefiting you?
Our previous solution didn't have business functionality our call center wanted. Vonage provides that, integrates well with Salesforce, works in the cloud as a SaaS solution, and lowers our ops costs.
Service above all else
What do you like best about the product?
I very much admire the ease and efficiency of administering Vonage.
What do you dislike about the product?
Some tickets do take a little long to take care of but still within acceptable times.
What problems is the product solving and how is that benefiting you?
When I first started administering Vonage, I was very confused as I had never done this type of thing before. But the Vonage people were very good and patient about helping me learn.
Stellar Service
What do you like best about the product?
I switched from another service I was not happy with. Vonage is very user friendly with many layers of support. I also love that the technology is integrated into iPhone, etc.
What do you dislike about the product?
Nothing so far! This far beats their competitors. There are also many training modules, but easy enough to figure out by oneself.
What problems is the product solving and how is that benefiting you?
VoIP communications. I use this service for all my business communication. I like the versatility is offers. I am more productive because of it.
Very attentive
What do you like best about the product?
I enjoyed that I am able to call Vonage customer service and they will work with me, no matter how long it takes, to solve the problem. They will even call back in a few days to ensure I am still satisfied and have no other issues.
What do you dislike about the product?
I do get a little frustrated when they call and I can tell most of them are working from home, which does not matter, but they should be able to be in a room with no other outside noise. Sometimes I hear kids, dogs and even traffic in the back ground and it is hard to concentrate on the task at hand.
What problems is the product solving and how is that benefiting you?
The last time I called it was about the caller ID that callers see when any user calls out.
features are great but overall dependency is low
What do you like best about the product?
interoffice communication and the app are convenient
What do you dislike about the product?
system constantly has bugs. queue gets messy in the background. reception console has consistent issues. static, delays. not a reliable product
What problems is the product solving and how is that benefiting you?
I would not say that vonage has any features you couldnt get elsewhere while having more dependability
Recommendations to others considering the product:
Explore other options.
Comcast Business helped turn our company into a remote office
What do you like best about the product?
Vonage business stays up to data and continuously adds new features while also maintaining their current ones.
What do you dislike about the product?
No complaints in over 4 years of using their services.
What problems is the product solving and how is that benefiting you?
Managing our remote workforce. We are a company of over 100+, across multiple offices, and all using Vonage business to field sales deals and customer support.
Great Company Remote solution
What do you like best about the product?
The option to have several locations in different places like we are in the same office
What do you dislike about the product?
The settings sometimes could be confusing
What problems is the product solving and how is that benefiting you?
connectivity between our organization, all working remotely
Love Vonage!
What do you like best about the product?
texting, video meetings, easy to use, support
What do you dislike about the product?
I cannot think of anything missing off hand
What problems is the product solving and how is that benefiting you?
It is user-friendly and easy on the eyes. I love the simplicity and it is not busy with a lot of fancy jargon that would scare the average person off. I can call, text, listen back to conversations in case I missed an important detail and read my voicemails. I do not need a clunky phone, just a headset. I now have more room on my desk with the use of the softphone ap, I do not need a phone at all! It comes with me when I need to go out of town. Just bring your cell phone with the ap or your laptop!
Recommendations to others considering the product:
Try it you will love it and save time and money.
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