Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Great product, great service
What do you like best about the product?
Amazon chime is included for screen sharing and video conferencing with clients.
What do you dislike about the product?
Wish I was able to pass control and have other people in the meeting share their screen and take over their mouse control.
What problems is the product solving and how is that benefiting you?
WAY easier to host meetings and connect than Skype or Join.me.
Recommendations to others considering the product:
Take a look at all options. If other solutions are less expensive be wary of the quality of connections and calls. I was ready to throw my old provider's Mitel phone out the window. We had dropped calls, constant reboots with that system, it was a pain. So far - Vonage has had crystal clear calls, great features, 100% uptime stability... just a great solution.
Great Service
What do you like best about the product?
We can make conferences, and screening the calls, setup on different devices, there's a lot good features for this service
What do you dislike about the product?
we don't really have dislikes with this service, just need to bring a cup of coffee when we use it
What problems is the product solving and how is that benefiting you?
change numbers, assign ne numbers, hold some devices while we are traveling
Recommendations to others considering the product:
Enjoy the ride with this espectacular service provider
Great E-Fax Service
What do you like best about the product?
We have used Vonage for a while. We use them exclusively for our e-fax service and have had great success with it. Very easy to use and great layout! Thank you!!
What do you dislike about the product?
Not really anything. We have used Vonage for about 5 years now and have nothing but good things to day about what we have had. Your customer service is always top notch as well.
What problems is the product solving and how is that benefiting you?
We had a long period of problems with our fax service from a previous company. Have had nothing,but good things on our e-fax since we've had it with Vonage.
Recommendations to others considering the product:
Very easy to use.
No issues and great service
What do you like best about the product?
We haven't had any interruptions with out service which is great. Also, the call group is great because we all have our individual line. when a customer calls the "call group" anyone can answer. This makes business faster and efficient. The conference option helps us connect customers to another department without any issues. There is also an option to add hold music of your choice which our customers like.
What do you dislike about the product?
There is nothing to dislike at the moment.
What problems is the product solving and how is that benefiting you?
Having a call group but also having a personal number for each phone.
Recommendations to others considering the product:
It was a fast transition and they'll help you set up the features.
Would not recommend
What do you like best about the product?
When the phone system works, I am able to transfer calls to coworkers
What do you dislike about the product?
Constant issues making phone calls and other features that were turned off of our phones. Features that we are PAYING for!
What problems is the product solving and how is that benefiting you?
Currently, we are not solving any problems. Vonage is creating problems for us.
Great phone system
What do you like best about the product?
We love this phone system because it is so easy to setup to transfer phones or setup different settings on the phone system.
What do you dislike about the product?
We do not dislike anything about Vonage. We have had a great experience with it so far.
What problems is the product solving and how is that benefiting you?
We were having issues transfering calls. We were also having issues with call features. This works perfectly for what we need.
Recommendations to others considering the product:
If you need an easy system to transfer calls this is the software for you.
Great for Google Suite Users or those Interested
What do you like best about the product?
This product is best for people who already use Google G Suite daily to perform their daily tasks as well as for business operations. I love that it can log calls and save them as Emails, Add Contacts, and Integrates Appointments into your calendar.
What do you dislike about the product?
I would really only use this in addition, to using G Suite. If you are just switching to a VOIP phone system for your business, and do not currently use G Suite I would compare to other companies before deciding. Also, If you are interested in G - Suite this may be for you. I recently cancelled this and switched to 8x8 because we changed our phone systems to integrate with a different office in Waco, TX.
What problems is the product solving and how is that benefiting you?
I especially like that i can log calls as emails, this allows me to review conversations if I missed anything during a meeting or just for records.
Recommendations to others considering the product:
Recommended if you currently rely on G Suite for your business or are interested in using it.
Plan and collaborate in real time with colleagues, customers or suppliers.
What do you like best about the product?
I have been working with this application for a short time, which I use to set up meetings. For this I use the calendar and the automatic invitations, so I do not waste time. I also use it for online meetings actively collaborating with the work team.
What I like most about this application is working in the same document with my teammates or with people outside your company. Quickly visualize the changes that are made and communicate effectively with group chat.
What I like most about this application is working in the same document with my teammates or with people outside your company. Quickly visualize the changes that are made and communicate effectively with group chat.
What do you dislike about the product?
One of the negative points I see are the security measures since I found the application open after having left the computer for a long time on.
What problems is the product solving and how is that benefiting you?
I would recommend this product to those companies that want to speed up the times in the meetings and in the planning of the company's calendar. As a positive point, efficiency is increased and working times are reduced.
Recommendations to others considering the product:
It is a tool that helps solve multiple tasks and increases efficiency and efficiency in solving them.
Independent Consultant
What do you like best about the product?
Getting voicemail transcription sent to gmail.
What do you dislike about the product?
I really like everything about this product except getting through to customer service during the setup
What problems is the product solving and how is that benefiting you?
Seemless integration of voice calls to gmail. Convience of taking the office on the go.
Great phone system but issues with cell phone implementation
What do you like best about the product?
I like that the phone calls come to my cell phone through the app when I am out of office. Also the messaging feature is useful.
What do you dislike about the product?
Myself and a few of our coworkers have had connection issues. Sometimes call don’t come through to our phones. Also because of this we have had to revert to direct text meaaaging or calls while at the large conferences we put on because it is simply easier and more efficient.
What problems is the product solving and how is that benefiting you?
Vonage helps our employees like me that need to be able to receive and make calls on the go. It helps that the calls go directly to our cell phone through the app.
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