Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Just as easy to use as you expected
What do you like best about the product?
I used this for a while before I realized there were even more features I could definitely be using. Integrates perfectly with google suite just as expected. would recommend.
What do you dislike about the product?
I didn't receive any training to pick up the smaller features. Had to discover them on my own -- but that's not on Vonage.
What problems is the product solving and how is that benefiting you?
Communication issues. Much easier to communicate and check messages from anywhere.
Recommendations to others considering the product:
invest in user training. The system is so much more than phone calls!
Great concept for efficiency and scaling operations
What do you like best about the product?
when it works, it really helped scale our operations and support teams and
What do you dislike about the product?
It was very difficult to implement but understand it can only be good as the data that's input
What problems is the product solving and how is that benefiting you?
It was very difficult to implement but when successful, it shortened research times, decreased hold times, and improved our fcr scores (satisfaction scores from inbounds)
G Suite is actually pretty effective even if it's just you using it!
What do you like best about the product?
I really like that EVERYTHING is available from ONE place. i don't have to search around and try to figure out what is where. Google has met every single one of my needs from one platform.
What do you dislike about the product?
I do dislike that Google has become such a monopoly. It's hard to find any other software that's as effective and responsive as Google and as a firm believer in the free market - this is kind of disheartening. I do also have concerns about my safety of my own private information
What problems is the product solving and how is that benefiting you?
. I am solving store and organizational problems. I don't have to use multiple platforms in order to accomplish tasks and objectives.
Great Service for a busy Office
What do you like best about the product?
Having your calls integrated with your email and other Google products is a huge time saver for a busy office. As a secretary at a company who received many calls in a day, many before the office was even open, it helped to streamline our response process, and keep our calls organized.
What do you dislike about the product?
I honestly didn't have any complaints about their service. My understanding from my employer was that it wasn't inexpensive, but from a working standpoint, it functioned very effectively.
What problems is the product solving and how is that benefiting you?
I think the biggest benefit was being able to track which calls had been responded to. This was especially important since the office was open 7 days a week, and there would be different secretaries responding to the calls on different days. It helped us ensure that we never missed a voicemail. It also helped us realize that one of the secretaries had not been returning any calls when she was working alone.... Overall it is a great way to make your business more efficient and increase customer satisfaction.
Its Ok
What do you like best about the product?
I like that I am able to listen to calls quickly and save them , and customer support is very fast
What do you dislike about the product?
It sometimes takes about 3 minutes for a call to load and it really slows down my day
What problems is the product solving and how is that benefiting you?
I am able to do QA and it makes the insurance of our appoinments alot better
Best VoIP available for use
What do you like best about the product?
The best I found out of Vonage is its easy Setup, It has best call quality which I like the most.
Its interface is quite user friendly, Easy for calling and messaging.
As it is use VoIP you can just connect any of your devices. It has Android App and also available for ios. You can use it directly from your phone also.
I found this as the best App as it help all users to stay in touch.
Its interface is quite user friendly, Easy for calling and messaging.
As it is use VoIP you can just connect any of your devices. It has Android App and also available for ios. You can use it directly from your phone also.
I found this as the best App as it help all users to stay in touch.
What do you dislike about the product?
I don't have any such dislikes for this app. But when i used vonage on windows the App was not working fine. Connection always lost and when you try to reload the page the ask me to downlead the desktop setup each time. I always download the updated version but again and again they come up with new update and the connection get lost.
For mac to is working fine.
For mac to is working fine.
What problems is the product solving and how is that benefiting you?
As a company we are working from a different country and we have to do international calling as we have our clients based in United states.
We started using Vonage and we never felt that we need to change to other software. we are happy using this
We started using Vonage and we never felt that we need to change to other software. we are happy using this
Recommendations to others considering the product:
we are using this from the start and it is the best service provider for all international calling.
I really liked the interface and it services. easy call forwarding, Easy settings, Easy set up.
All in all the best we can have for good set of calling and messaging.
I really liked the interface and it services. easy call forwarding, Easy settings, Easy set up.
All in all the best we can have for good set of calling and messaging.
Makes calls easier
What do you like best about the product?
The desktop app allows me to dial and notifies me of a call so I don't have to look over at the phone every single time it rings.
What do you dislike about the product?
There is nothing that I dislike about Vonage
What problems is the product solving and how is that benefiting you?
Missing less calls since there is a smartphone app that allows the ability to dial out and accept calls while still using the work phone number
Integration in the company
What do you like best about the product?
The possibilities of teamwork and editing.
What do you dislike about the product?
The organization, could improve the file system.
What problems is the product solving and how is that benefiting you?
Collaboration in calendars. Be able to synchronize the work.
Vonage is going the route of ringcentral.
What do you like best about the product?
The best thing about Vonage is the admin features, and the mobile app.
What do you dislike about the product?
The worst thing about Vonage is the dashboard. Vonage as multiple locations, and seemingly multiple interfaces for similar set of information and features. So similar, that there is a fair amount of searching involved in simple modifications. In my short experience with the app I've found it to be as clunky as Ringcentral with less flexibility in user roles. In short: it stinks.
What problems is the product solving and how is that benefiting you?
Distance telecommunication, multiple user interface, VOIP instead of analog.
Recommendations to others considering the product:
Jive.
Great small business VoIP provider
What do you like best about the product?
Vonage is a great VoIP provider. The call quality is great. The on-boarding process was very simple and straightforward, and the support throughout the whole process was top notch. The sales representative was very helpful without being pushy. The administrative portal is very intuitive and makes changing users or phones very easy. You can even setup a Vonage phone on your smart phone so you will never miss a call again. They also have integrations like click to dial and Salesforce logging to make the sales process much easier.
What do you dislike about the product?
I dislike the fact that you cannot set a schedule within the smartphone app. So if you forget to turn it on you might miss a call, or if you forget to turn it off you may get woken up in the middle of the night with an international call.
What problems is the product solving and how is that benefiting you?
We needed an affordable no contract small business VoIP solution. We receive all of those benefits with Vonage.
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