Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Vonage gets the job done
What do you like best about the product?
I love the ability to screen calls from my cell phone and not have to use my office phone. I work remotely much of the time.
What do you dislike about the product?
Call quality through the app can be hit or miss.
What problems is the product solving and how is that benefiting you?
Cost savings, when it comes to telecommunications. Allow my team to telecommute—a great benefit for them.
Recommendations to others considering the product:
If you need a web based solution this is the tool for you. I love that I can connect from my PC, Cell, or my desk phone. I love the messaging tools within the app and desktop connect is awesome too.
nice integrated software for organization
What do you like best about the product?
easy integration with your email, web-drive, calendar, etc into one account.
What do you dislike about the product?
Not particularly up to this moment - maybe auto sign-in function.
What problems is the product solving and how is that benefiting you?
NA
Vonage works for small businesses
What do you like best about the product?
I like the desktop app, and my ability to log in to Vonage and use it on multiple mobile devices.
What do you dislike about the product?
Vonage is only more evonomical than its competitors like ringcentral if you only require 1 user login.
What problems is the product solving and how is that benefiting you?
Distance communications, as well as the economics of an email based fax line. It's also helped with continuity in client communications.
Recommendations to others considering the product:
Consider Ringcentral if you want multiple admin level users with less cost.
Falls incredibly short of expectations
What do you like best about the product?
Intraoffice calling is pretty straightforward.
What do you dislike about the product?
We have had so many problems since switching to Vonage, the worst of which is frequent system-wide outages. We aren't the only ones suffering, too, so we know it is not isolated to our server or network. Sometimes, it is regional (just in the DELMARVA area), sometimes it is more widespread. We know we are not suffering alone, but when a good portion of your business is based around a call center, we need a phone system that is reliable and connected. Vonage is neither. External calls are often choppy, and calls are very frequently dropped mid-conversation. Repeated attempts at troubleshooting have been fruitless, and incredible excuses, such as, "We need to be on the phone with you when this happens," are deflecting and pointless. If I had to decide on a phone system again, it would not be Vonage.
What problems is the product solving and how is that benefiting you?
Our aim was to provide a VoIP solution for our call center and entire office, though having a system that frequently crashes causes more problems than it resolves. It further damages our reputation as an IT leader, which has downstream impact on our bottom line.
Recommendations to others considering the product:
Please consider all of your options available. If your business absolutely relies on having working phone lines throughout the day, especially in regards to emergency services, you might want to consider another alternative.
Vonage VOIP services review
What do you like best about the product?
The uptime of service is better than we have had in the past but I dont know if that is worth the lack in support.
What do you dislike about the product?
the time it takes to get things completed as far as activating a phone or anything really, support is very slow
What problems is the product solving and how is that benefiting you?
Voip and voicemail they provide the phones and the service to those phones.
Recommendations to others considering the product:
Be ready for it to take some time in order to activate phones, ring groups, and other tasks that require set up.
Good option for small business
What do you like best about the product?
Voicemail to my email is really helpful when I'm on the road.
What do you dislike about the product?
Menu is cumbersome and can be difficult to decipher.
What problems is the product solving and how is that benefiting you?
The reporting functionalities have been helpful when tracking Accountability.
Recommendations to others considering the product:
Best to dedicate an overseer rather than to have all users access the system.
A robust, reliable VoIP Solution
What do you like best about the product?
Vonage Business Essentials makes my company's office phone available anytime, anywhere. I can make/receive calls, send text messages, and check my voicemail anywhere my phone has reception.
What do you dislike about the product?
Occasionally, the quality can dip a bit. This probably has more to do with internet connectivity than the actual service.
What problems is the product solving and how is that benefiting you?
Vonage serves as our auto-receptionist and our unified communications platform. As a sales driven organization, being able to carry your office phone with you has proven incredibly valuable for our team.
Recommendations to others considering the product:
Ask for a demo. A brief time using the app and the Skype integration will let you know if there are business applications for you.
Didn't have incoming faxes for two weeks
What do you like best about the product?
I like that it's virtual. We can choose which ones actually need to be printed and which ones just need to be downloaded.
What do you dislike about the product?
We lost the ability to view incoming faxes and Vonage kept saying that a supervisor couldn't look at the problem for a week! We're a law office. We need to be able to accept faxes!
What problems is the product solving and how is that benefiting you?
It clears up having to have an actual fax machine, but that's about it.
Recommendations to others considering the product:
Seriously need to improve customer service!
Reliable from Day One
What do you like best about the product?
I have used Vonage since they were brand new. We've taken our number with us several times over the years as we moved about. They've always been very reliable.
What do you dislike about the product?
Not much. We had a few issues with the voicemail to text feature, but it was resolved quickly.
What problems is the product solving and how is that benefiting you?
Not having to change your phone number every time you move!!
Good price, but connectivity suffers at times
What do you like best about the product?
I like the fact that this is VOIP. As long as I have a LAN line I can use my phone. If no LAN line I still have the capability of using a virtual phone on my computer.
What do you dislike about the product?
Connectivity is a big issue. I pay a premium for exceptionally high speed internet and at times calls will drop. Recently Vonage suffered an attack on its servers and for an entire afternoon I had zero connectivity relating to my phone. I am always on the phone with clients and when this occurred, I was left o use my mobile for conference calls. At first I thought it was a problem on my end. I should have been notified immediately regarding the status of the system.
What problems is the product solving and how is that benefiting you?
I needed a phone system that would allow me to add and subtract users quickly and easily. My sales force is spread globally, so this tool helps considerably.
Recommendations to others considering the product:
If you absolutely cannot have dropped calls get a dedicated phone line.
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