Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Vonage is like having a phone... Everywhere.
What do you like best about the product?
I like that Vonage works on just about everything. I can use my desk phone, my computer, my smart phone as a phone with all the same number. If I have to work from home I can still answer the phone since I have everything that I need right there.
What do you dislike about the product?
The only thing that I dislike is that the Username to log in is case sensitive. This is the only service that has it set up that way and sometimes that can be super frustrating when you are trying to sign and forget that this is a required thing to sign in.`
What problems is the product solving and how is that benefiting you?
Definitely one of the benefits is what I have already stated. I have a working phone anywhere and everywhere. It takes a lot of stress off of my mind when I am working from home and know that I am not missing a customer call because I am not at my desk in the office.
Recommendations to others considering the product:
Definitely get this service. It is a huge time saver, apps are easy to use. Get it, set it up, and put your mind at ease.
VOIP
What do you like best about the product?
-Access softphone anywhere
-softphone can transfer calls on pc
-clear call quality
-simple setup
-quick & helpful support.
-softphone can transfer calls on pc
-clear call quality
-simple setup
-quick & helpful support.
What do you dislike about the product?
-No softphone for mac
-other third party softphones don't work
-desktop phone application could be better
-other third party softphones don't work
-desktop phone application could be better
What problems is the product solving and how is that benefiting you?
Helpdesk
Recommendations to others considering the product:
Vonage is a great product. While I have not used many other VoIP products, Vonage has been good.
Vonage - Perfect for business. You can get your messages wherever you have access to your email
What do you like best about the product?
Best part for me is that I have access to any voicemails or phone contacts wherever my computer is. This system gives me the best available communication options. I can be visiting my family and have no access to my phone in my office 1200 miles away and I can still get my messages through my computer.
What do you dislike about the product?
Biggest issue that I encountered was getting use to the having to look for an email to obtain a voicemail. I overcame this issue and fully accept the delay now.
What problems is the product solving and how is that benefiting you?
Solving my issue of not having full communication access when away from home
Recommendations to others considering the product:
I would recommend this product to anyone that wants a more connected business environment
Excellent for International Business
What do you like best about the product?
I love the mobile app and being able to use my desk phone number to receive calls from customers.
What do you dislike about the product?
I haven't checked in awhile but last time I tried to use the vonage desktop app with windows 10 it was very glitchy.
What problems is the product solving and how is that benefiting you?
Allows me to work with our customers located in Australia, New Zealand and the EU.
Recommendations to others considering the product:
Great product if you need to make international business calls or if your job allows you to work from home.
I'm not a fan.
What do you like best about the product?
It was inexpensive when compared with local cable companies. It also came with a nice phone system for free - which was also nice and a way to save some extra cash.
What do you dislike about the product?
The service wasn't 100% reliable. It costs more a month than we were originally told. There is a contract - so you are locked in.
What problems is the product solving and how is that benefiting you?
I was saving money by switching to something cheaper; however with the reliability not be that great in the end it was not worth it.
Recommendations to others considering the product:
I would not recommend Vonage.
Vonage Review
What do you like best about the product?
We switched from Comcast to Vonage for our phone system and internet! We love the phones that Vonage provides and the features they contain (such as voicemail, transferring calls, caller ID). We have only had a couple of outage problems since we signed up approximately 6 months ago, which is great for business! We love being able to transfer phone calls between extensions AND between buildings (we have 2 on site). This makes it much, much easier to get calls to the right person MUCH quicker!
What do you dislike about the product?
There isn't much to dislike about Vonage except that when one product goes out (phones or internet), everything else will soon follow suit. Vonage customer service has been very helpful with any issues we've had and they are very timely in their responses.
What problems is the product solving and how is that benefiting you?
We've been able to give each doctor/work station in our clinic an extension and are easily able to transfer phone calls in between those extensions. We've also been able to transfer phone calls over to our boarding kennel which is in a different building but right next door!! This makes it so much easier for our staff AND for our clients!!
Recommendations to others considering the product:
DO IT!! You won't regret it! The customer service is excellent! The product has so many features you may be overwhelmed at first figuring out everything but you will LOVE it once it is all set up in your office!!!
Improving efficiency
What do you like best about the product?
The best part of Vonage is the ease of use and customer service. Any time I need to call, I'm able to get quick advice and assistance. We have been able to greatly reduce the amount of third party companies that we rely on for support at our busy office.
What do you dislike about the product?
We are told fairly frequently that we sound like we are cutting out/on a cell phone. The call quality could definitely use some updating. We get this complaint from customers both on outgoing and incoming calls. The online help/search feature can be a little confused. Often I type in a topic and get suggestions that aren't really about the topic. That is why I often find it easier to just call with any questions I have.
What problems is the product solving and how is that benefiting you?
Before signing up with vonage, we had many companies handling multiple facets of our daily operations. With vonage, we have been able to streamline those to be less. We are a landscaping company so we are often out of the office/out in the field with clients. Vonage has allowed us to be able to forward calls with ease so we can still assist our customers even if not physically in the office ourselves.
Recommendations to others considering the product:
Do as much research as possible. Don't let initial sticker price shock you and deter you. Review and compare to see the real value in Vonage!
Very good VOIP, best I've used
What do you like best about the product?
The best part has been the lack of communication failure, great uptime, and sales promotion when on boarding.
What do you dislike about the product?
While the phone app has increased considerably I feel it still needs some refining. Also, while I am the account admin and have experience in these things, using anything beside a desk phone can be a daunting task for someone off the street (like a volunteer).
What problems is the product solving and how is that benefiting you?
We had a 24 year old PBX install that was getting close to failure, and worse we were paying for insurance on the thing. It was expensive and rudimentary. We have advanced significantly and saved a sizable sum of money.
Recommendations to others considering the product:
Continued refining of the existing products is all that is needed, and getting better all the time.
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