Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Vonage
What do you like best about the product?
Vonage Buiness Communications is great for business because its a business number and I do not have to give out my personal. The features can tranfer you to other people very smoothly, can save notes for when your talking to someone.
What do you dislike about the product?
I dislike that if you are in an area with bad service the call will drop or you can not hera the other person on the line.
What problems is the product solving and how is that benefiting you?
Vonage is helping with the calling aspect, so no calls will drop
"Vonage" - The best in the business
What do you like best about the product?
Ease of usage is next to none. User interface is exceptionally designed. Texting and chatting feature during the calls is very nice. Customer support has also been very good. I very frequently use the application for atleast 2-3 times a day.
What do you dislike about the product?
There are no such bugs to the best of my knowledge and in my experience of usage till date.
What problems is the product solving and how is that benefiting you?
It helps in engaging with our offshore and base teams for monitoring daily progress activities. Additionally, need based meetings are also held using this application.
Vonage “Easy to Connect App”
What do you like best about the product?
• Vonage is best software in cloud phone system.
• Vonage GUI is best among the software’s. By using Vonage, we can connect easily to any person.
• Vonage provide us high quality calling and Text facilities that too international and unlimited.
• One software that helps to grow our business over calls that is Vonage only.
• Vonage GUI is best among the software’s. By using Vonage, we can connect easily to any person.
• Vonage provide us high quality calling and Text facilities that too international and unlimited.
• One software that helps to grow our business over calls that is Vonage only.
What do you dislike about the product?
• According to me I didn’t find any disadvantage in Vonage.
• But yes, they must work in the upper management a little bit as they are quite slow providing the solution that’s all.
• But yes, they must work in the upper management a little bit as they are quite slow providing the solution that’s all.
What problems is the product solving and how is that benefiting you?
• I can easily connect with people with this software.
• This is the only app where I get multiple features as I can make high quality voice and video calls, high speed messages and other advanced features in Vonage only which eases my work and business.
• This is the only app where I get multiple features as I can make high quality voice and video calls, high speed messages and other advanced features in Vonage only which eases my work and business.
Vonage is all we needed!
What do you like best about the product?
All the communication needs at one place, very user-friendly application and best-in-class user interface to navigate between pages with ease. Customer support was top class and the initial trainings were so beneficial for our employess to adapt Vonage.
What do you dislike about the product?
Integrating third party application to Vonage was little bit challenging and it was not an one step process to integrate, it needed a dedicated technical expertise from Vonage to do it for us, which was a pain-point in using Vonage
What problems is the product solving and how is that benefiting you?
It made all our business communications easier than it was ever before. Before Vonage, we use have to have seperate channels for different modes of communication but Vonage integrated everything under a single dashboard.
Vonage the best VoIP out there
What do you like best about the product?
It it the most seamless VoIP tool that I have used. The communication is a breeze with no fuss
What do you dislike about the product?
Nothing much to change in product feature , but customer service could be a little better. Sometimes it gets difficult to reach out to the team for support
What problems is the product solving and how is that benefiting you?
I helps us to have communication with robust features. It has a very intuitive interface that helps our team to get the work done at speed. This is very important for a company like ours to scale
Review For Vonage Business Communication
What do you like best about the product?
This software provides information regarding fully customized calls, chats, video, and audio. This is a very effective communication tool throughout any organization. There is very professional communication channels for the organization.
What do you dislike about the product?
In Vonage Business Communication, there are lots of times a call is dropped due to a technical glitch. Sometimes when more than 2 employees talk with each other then there is an echo of the audio in the call
What problems is the product solving and how is that benefiting you?
It solves some issues with the call over the internet. For develop the features and integrate with other software it is easily to integrate
Telecommunications provider for small businesses
What do you like best about the product?
What I like the best about it is that they seem to be more focused on smal businesses as opposed to larger players in that industry (like AT&T) and so their customer service seem sto be a bit more responsive even though you may not be their largest client.
What do you dislike about the product?
Coverage may not be what you're used to with the larger providers.
What problems is the product solving and how is that benefiting you?
Just trying to find the lowest cost provider for the service.
After updates, easy to use.
What do you like best about the product?
All in one place for communication with clients.
What do you dislike about the product?
If internet goes down, we cannot access.
What problems is the product solving and how is that benefiting you?
Multi point contact with clients
Application easy to use
What do you like best about the product?
Taking calls using the Vonage application over Voip is easy to use and has user friendly interface. People who are not tech friendly can easily download the software and use it. When deploying this software for an enterprise, the ease of use cuts down on support calls and downtime.
What do you dislike about the product?
Support wait times are the biggest hurdle for Vonage. Staff is typically friendly but it would be helpful to speak with a represenative during those difficult troubleshooting processes.
What problems is the product solving and how is that benefiting you?
I like the ability to use Vonage Voip because it streamlines my leads to a secondary number without disrupting my personal life.
I still use it for my business number.
What do you like best about the product?
The best part was to have my business phone number on my existing devices without any additional equipment. It was much easier to use and maintain. I have used their voice messages and SMS quite significantly.
What do you dislike about the product?
Sometimes, the phone does not pick up the connection. I missed a few calls like that, but overall, it was manageable.
What problems is the product solving and how is that benefiting you?
It was easy for me to have my business phone on the same device. It was easy to maintain and use alongside my other location-based number.
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