What do you like best about the product?

We originally used Sendbird for user-to-user chats for a feature on our website. Our launch strategy was to start with low volume and ramp up, which the Sendbird pricing plans supported well. Their out-of-the-box moderation tools were a great start for ensuring our chats are a safe space for users. The sales/account management teams were very available for questions and advice.

We also added Sendbird chatting to our mobile app, and the transition to using the React Native toolkit was seamless.

What do you dislike about the product?

We had some confusion about how MAU was calculated originally. However, after reaching out to Sendbird, they scheduled a call for us with an account rep and one of their engineers to walk us through exactly how it was calculated and resolved the confusion for us!

What problems is the product solving and how is that benefiting you?

As a young start-up, we need an easy, out-of-the-box but customizable, cross-platform chat.