We used Sendbird for our travel-based company. We utilized it to market our company-related products and facilitate communication between users and flight attendants regarding any issues.
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Seamless communication enhanced by cloud-based backend systems and an API-based approach
What is our primary use case?
How has it helped my organization?
We benefited from Sendbird's ability to handle backend systems through their API, which meant we didn't require any space on user devices to store data, as everything operated through cloud-based solutions.
What is most valuable?
The feature I liked the most was the API-based approach. The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices. The scalability to support up to ten thousand users in a chat group was also significant for us.
What needs improvement?
A major issue was the requirement delay when initiating the connection to sendbird sdk. There were also challenges with URL thumbnail generation and showing read messages, although they mentioned fixes in the newer version. The transition from version three to four required significant code refactoring.
For how long have I used the solution?
I used Sendbird's SDK for about one year. My previous company used it for around one and a half years.
What do I think about the stability of the solution?
There were issues with generating URL thumbnails and read receipt features, which were expected to be addressed in newer versions.
What do I think about the scalability of the solution?
Sendbird could manage up to ten thousand users in a chat group, which aligned with our company’s needs.
How are customer service and support?
Sendbird has a good support team. They sent team members to assist us weekly, resolving issues promptly. This ongoing support was valuable.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before using Sendbird, my company might have used something else, but by the time I joined, they had already adopted Sendbird.
How was the initial setup?
The initial setup required time and attention to the documentation, however, once understood, integration was smooth.
What about the implementation team?
There was an ongoing collaboration with Sendbird's support team, which provided valuable assistance during implementation.
What's my experience with pricing, setup cost, and licensing?
I don't have detailed information about the pricing, but my company considered Sendbird to be somewhat expensive, which contributed to the decision to switch.
What other advice do I have?
I recommend Sendbird for those who can't afford a dedicated backend team due to their excellent support and frequent updates. However, I advise confirming version transition requirements as they demand significant refactoring.
I'd rate the solution eight out of ten.
Easy to integrate
What do you like best about the product?
How complete the documentation was, it was fairly simple to integrate.
What do you dislike about the product?
Customer support took a bit longer to respond than expected, it was a fairly simple issue (a typo on our side, totally our fault), I believe it could've been resolved faster than it was.
What problems is the product solving and how is that benefiting you?
It is helping us send out reminds all across our patients, and it has been a breeze to analyze how users are reacting to this notifications.
It becomes easy for me to have a communication channel between me and my customers.
What do you like best about the product?
1. Robustness
2. Efficiency
3. Easy to Use
2. Efficiency
3. Easy to Use
What do you dislike about the product?
1. High Pricing
2. Nothing else, everything is fine
2. Nothing else, everything is fine
What problems is the product solving and how is that benefiting you?
Ease of communication among the my customers.
Great Sales and Customer Success Support
What do you like best about the product?
Having used Sendbird since 2018, we can attest to the fact that they have provided excelent after sales service and support, especially when it comes to adjusting the plans and feature set according to our changing needs and requirements as a growing startup.
What do you dislike about the product?
Perhaps the pricing model could be more transparent and competitive
What problems is the product solving and how is that benefiting you?
Sendbird solves the need of building our own chat platform to enable live chats between our clients and users, saving us development resources
Easy to use and fast feeds
What do you like best about the product?
With many examples presented in an easy-to-understand manner
I was able to get quick feedback on my questions.
I was able to get quick feedback on my questions.
What do you dislike about the product?
I don't know because it doesn't bother me.
What problems is the product solving and how is that benefiting you?
Groups with a large number of users and chat
easy to use
What do you like best about the product?
Various functions but very easy to use.Easy to adjust and respond to
What do you dislike about the product?
Not otherwise specified. If I were to dare to write, I would like a Japanese manual.
What problems is the product solving and how is that benefiting you?
Used to implement a chat function in the app game in operation.
Great service & support
What do you like best about the product?
It was a pleasure to work with Sendbird APIs & support engineers.
What do you dislike about the product?
Platform SDK support was lacking a year ago but it has improved
What problems is the product solving and how is that benefiting you?
In-app chat
All-in-one resource for chat and customer comms
What do you like best about the product?
As a bootstrapped startup with a small team, Sendbird has allowed us to add a best-in-class community experience to our product with the flick of a switch. Our chat feature has become one of our user's favorite parts of the app, and has greatly improved our retention. Their customer support reps are always available to help, and we've been able to easily scale their service as we've grown.
What do you dislike about the product?
Data export is not supported on our current plan.
What problems is the product solving and how is that benefiting you?
Sendbird provides a complete community/chat experience for us. Their service has allowed us to easily experiment with different types of chat (public groups, private groups, direct messages, etc) so we could find the best experience for our users.
All-in-one Solution!
What do you like best about the product?
All of the features we need -- from community chat to live video are packed together in one convenient product.
What do you dislike about the product?
The technical documents could be improved.
What problems is the product solving and how is that benefiting you?
We need to create a sense of community for our platform and sendbird checks all those boxes by using Chat and Live features.
Easy integration across multiple platforms and great user experience
What do you like best about the product?
Ease of integration, good administration panel, end result with great usability for users
What do you dislike about the product?
Little flexibility in the plans available for contracting. There could be an SDK version for Flutter
What problems is the product solving and how is that benefiting you?
We use sendbird as the backend of our in-app communication platform
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