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Locked in for 1-year as monthly cost continues to grow
What do you like best about the product?
The setup was fairly easy with integrating into our mobile app.
What do you dislike about the product?
The monthly costs were out of hand. Less than 2% of our registered users actually utilized the chat feature, yet we paid for each and every user as if they were active. They need to adjust their pricing to account for users who actually USE the product and not just every person logging into the app. Ultimately we had to close down our business and after our attorney contacted them to cancel our agreement, they double charged us for one month, issued a refund and then charged us again the following month after we had cancelled... which we are now disputing.
What problems is the product solving and how is that benefiting you?
We added private Group chat to our mobile app but the user adoption was less than 2%.
Recommendations to others considering the product:
Now that they have raised a considerable amount of funding, I hope they streamline their business to better accommodate smaller startups unless that's not their target market, which I could understand.
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