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Customized service responses are still effective!
What do you like best about the product?
It's highly usable and convenient to use.
What do you dislike about the product?
I hope for a wider variety of pricing plans.
What problems is the product solving and how is that benefiting you?
The chat and video call functions within the service were resolved using SendBird.
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Minimal intervention from dev teams for enabling chat
What do you like best about the product?
We have almost never seen a downtime at Sendbird in past 2 years. There has been minimal intervention from our tech team in running the chat functionality on our app smoothly.
The ability to broadcast messages to all the chat accounts is a very good feature. We have been able to broadcast latest news etc to our users.
The ability to broadcast messages to all the chat accounts is a very good feature. We have been able to broadcast latest news etc to our users.
What do you dislike about the product?
It would be good if sendbird could have better analytics. We wanted to analyze the number of chats for a user, how quickly a user replies on any chat etc, but there is no easy way to do that. Even if we export all the chat data, it is extremely hard to build those analytics.
What problems is the product solving and how is that benefiting you?
Sendbird is able to provide us with an easily integratable chat platform and it runs smoothly. We just had to use the android and iOS SDKs and some backend integration to get the whole chat setup up and running.
We also get to broadcast our latest updates on the chats with our users.
We also get to broadcast our latest updates on the chats with our users.
Daily High Volume User
What do you like best about the product?
Quick, easy. I can see when my message has been seen, for my own verification. I am also able to see when I am being responded back to in real time.
What do you dislike about the product?
It would be helpful to know if the receiver is online and when the last time they were active.
What problems is the product solving and how is that benefiting you?
Problems unknown. I randomly will be signed out or will lose my connection to the SB server. These issues have seem to be more rare now days.
Great Tool for Implementing Chat
What do you like best about the product?
APIs are easy to use. Support is very helpful and responsive.
What do you dislike about the product?
Nothing really. One feature could be to add users per channel instead of per application.
What problems is the product solving and how is that benefiting you?
We have various services where we allow our subscribers to chat with each other and form a community. We use sendBird for this interation.
Rapidly developing platform for communication
What do you like best about the product?
- variety of products from chat to ticketing system,
- customer support which implements requested features,
- good documentation for different platforms.
- ready components like OpenUI which make developers' life much easier
- customer support which implements requested features,
- good documentation for different platforms.
- ready components like OpenUI which make developers' life much easier
What do you dislike about the product?
- a bit archaic user interface of Sendbird Desk,
- it seems their target are smaller companies, so the environment configuration options are somewhat limited,
- it seems their target are smaller companies, so the environment configuration options are somewhat limited,
What problems is the product solving and how is that benefiting you?
We use it in our mobile apps to communicate different groups of our customers, sales and backoffice.
It's possible to implement autotranslation which helps in companies operating on different markets.
It's possible to implement autotranslation which helps in companies operating on different markets.
VP of Product
What do you like best about the product?
Sendbird offers many of the features any chat services needs to be useful to clients and it has created SDKs and UI Kits that make utilizing it minimal engineering effort.
What do you dislike about the product?
We are on some of their older SDKs and the user interfaces aren't as modern as they could be. That said, their latest SDKs have very modern, pleasant user interfaces, so we look forward to upgrading!
What problems is the product solving and how is that benefiting you?
Help clients (patients) communicate with health teams (doctors, coaches, coordinators).
Excellent Chat Platform & Outstanding Support
What do you like best about the product?
Robust chat functionality, reliability, transparent pricing. In addition, the personal level of support we have received is the best of any vendor we work with.
What do you dislike about the product?
The technical documentation could be more extensive.
What problems is the product solving and how is that benefiting you?
Providing scalable and highly customizable chat functionality to our clients.
Sendbird is a great partner and provides a great product.
What do you like best about the product?
The Sendbird team is highly responsive and always goes the extra mile to ensure our questions are answered. Our users love the product, which is obviously essential for our parnership.
What do you dislike about the product?
Nothing. I don't dislike anything about Sendbird.
What problems is the product solving and how is that benefiting you?
Sendbird is our chat platform, which allows our users to communicate with one another. We have push notifications to bring users back to the product and have introduced fun bot messages to increase engagement.
Sendbird provides the best service
What do you like best about the product?
Sendbird is accurate, fast, and adequate; every organization needs sendbird.
What do you dislike about the product?
Nothing, everything is perfect and professional; we appreciate it.
What problems is the product solving and how is that benefiting you?
Send bird makes it easy for the company to communicate via chat or calls; it makes everything within the organization more effective.
Highly Scalable Chat Solution and Excellent Customer Support
What do you like best about the product?
- Services are highly scalable to the millions of users
- We've been using chat services and we're pretty much satisfied as SendBird is able to fulfill our needs gracefully
- Chat Service content Moderation/Moderator support is awesome
- The API Documentation is well maintained
- The Integration with different Platforms using SDKs is more accessible and more customizable
- Customer support is super active and responds in time to all required concerns/queries
- We've been using chat services and we're pretty much satisfied as SendBird is able to fulfill our needs gracefully
- Chat Service content Moderation/Moderator support is awesome
- The API Documentation is well maintained
- The Integration with different Platforms using SDKs is more accessible and more customizable
- Customer support is super active and responds in time to all required concerns/queries
What do you dislike about the product?
All good, except:
- Some APIs/SDKs available on different platforms don't have the same functionality.
(i.e some functions may be available in v3 or one SDK but the same would be available in v4 of another SDK)
- The Pricing
- Some APIs/SDKs available on different platforms don't have the same functionality.
(i.e some functions may be available in v3 or one SDK but the same would be available in v4 of another SDK)
- The Pricing
What problems is the product solving and how is that benefiting you?
We're using Sendbird for their Chat Service Solution, to create as many private chat conversation between our end users and do the moderation with a highly scalable option.
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